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my-picture.co.ukReviews

: 88,982Excellent

4.77

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certified since: 26/07/2010
updated on: 06/07/2022
my-picture.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 26/07/2010
updated on: 06/07/2022
my-picture.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At my-picture.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for my-picture.co.uk

21,533 verified reviews in the last 12 months

88,982 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
The only thing that would be better is to offer loyal customers a discount on the discount lol… wishful thinking on my part! I started buying pictures on canvas for myself by my 3rd for myself i now buy large canvas pictures for my family too for christmas gifts or just because! I think if your happy with the experience for yourself the fact that every member of family ive bought for aswell ( brother,sister,son,daughter & friends ) to get feedback from them over the moon with what theyve recieved is testamount to my-picture as a company and the fact they hint at wanting updated versions for the following year, my latest was bought as a easter gift for my daughter of her son his first easter, she recieved it yesterday and Her txt to me was OMG i love it i love it i love it! Thank you so much. I always allow at least 2 weeks from ordering to delivery but it can take on average 7-10 days but id defo say allow a bit longer if ordering at peak times. What i also like is i can order and pay for the canvases etc and have them sent direct to the person im buying for. 5*****
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the most relevant critical review


5 months ago
The main issue I have with my-pictures is that they use UPS to deliver items. UPS are hands down the worst delivery service I have had the misfortune deal with. There is a major lack of communication from the company, no email or text updates regarding your delivery. The ‘whilst you were out’ card they leave has the smallest typeface known to man printed in light grey. I had to phone them to ask what happens after 3 failed attempts. Spoke to 2 people I couldn’t understand so ultimately they couldn’t resolve my issues. Kept asking for a tracking number which I didn’t have to hand and for some reason couldn’t find my item any other way. The online tracking is appallingly slow to update so I didn’t have a clue where my item was or what was happening with it. Ultimately this will prevent me from ordering from my-pictures in future.
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Reviews for my-picture.co.uk

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(614)
 Verified review
Yesterday
Very poor print quality on professional quality image
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Answer by my-picture.co.uk
7 hours ago
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
 Verified review
Yesterday
I have not received my order or had a reply from my email to find out where it is.
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Answer by my-picture.co.uk
7 hours ago
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
 Verified review
Yesterday
You could start bye responding to my request.2 days have turned into 17 days and still no response… order no uka39903654329.disappointed…canvases not suitable to go on show
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Answer by my-picture.co.uk
7 hours ago
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
 Verified review
3 days ago
Bad effects.faces are blur .delivery charges are more than price .bad experience totally
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Answer by my-picture.co.uk
3 days ago
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
 Verified review
3 days ago
My grandson was cut out if the picture top left
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Answer by my-picture.co.uk
3 days ago
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
 Verified review
4 days ago
Not received!!!!
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Answer by my-picture.co.uk
3 days ago
Thank you for your feedback. We apologize for the inconveniences regarding your shipment. We will check the status of your package and contact you via email for a solution.
 Verified review
4 days ago
Delivery time was very poor , no one seemed to know where my parcel was. UPS useless
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Answer by my-picture.co.uk
3 days ago
We are very sorry to hear that you have had a bad experience with our customer service. We will process your case again immediately and contact you by email.
 Verified review
5 days ago
One of my canvases is completely stretched out blurry
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 Verified review
5 days ago
Delivery takes far too long.
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 Verified review
6 days ago
Item ok but postage took over 3 weeks. Didn't realize it was made out of the UK would use a UK based company next time
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Answer by my-picture.co.uk
5 hours ago
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
 Verified review
6 days ago
I ordered 2 photo enlargements by 30 by 40 centre meters when they came one picture was not even the right size and the other one was not even mounted in the middle at the edge of the photo was writing which said like comment absolutely disgraceful just thrown together they were a present for my sister I paid £78 for a load of rubbish I will never ever use you again absolutely a load of shambles is you're company I have sent you pictures what you sent
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 Verified review
6 days ago
Terrible sent you pictures of mug recived ,delivery disgusting left out in rain when note on door to take it next door ,also mug sent to public house down the road lucky somebody said to knock my door or I never would have recived it.
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 Verified review
6 days ago
Still waiting for both my orders
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Answer by my-picture.co.uk
5 hours ago
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
 Verified review
6 days ago
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 Verified review
6 days ago
Incomplete delivery and took my money
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Answer by my-picture.co.uk
3 days ago
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
 Verified review
6 days ago
Not received order
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 Verified review
7 days ago
Arrived 9 days after “delivery due date” so unable to use it for purpose intended. Also picture quality poor. Asked for refund as it had not arrived within a week and told it was not possible.
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 Verified review
7 days ago
First time user - didnt realise as wasnt stated anywhere they ship from germany (im in the uk) still waiting 3 weeks on for delivery. Customer services just say it isnt anything to do with them once its left the warehouse. Late birthday present- disappointed
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Answer by my-picture.co.uk
6 hours ago
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
 Verified review
7 days ago
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 Verified review
7 days ago
Takes a long time for delivery.
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Answer by my-picture.co.uk
7 days ago
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.