MYPICTURE

Reviews:

Didn’t receive delivery

Picture on cup wrong way

Delivery far too slow.

Very slow getting out

Didn't arrive in time

Colour is shit

The quality of the towel is terrible quality. I spoke to two online advisors previous to purchasing and had conflicting information when asking about the quality and the differences between the bath towel and the beach towel. The first one told me that the beach towel was of thinner quality and the bath towel was thicker and more Suitable for everyday home use which is what I wanted it for. The second told me that both towels Were of the same quality and it didn’t matter. So I just assumed that either way I would have a nice thick fluffy good quality towel. As you can see by the picture, the towel is so thin it wouldn’t dry much at all and certainly isn’t suitable for every day use!! The picture itself was ok but I was very disappointed with the quality of it. I contacted customer services voicing my dissatisfaction about their product and after a couple of emails back and forth, as far as they are concerned I am a valued customer but the towel adheres to the website description (despite it being too thin and more like a microfibre cloth you would do your cleaning with) and they’re willing to offer me a 50 percent discount voucher against another purchase as a gesture of good will!! No thank You, not good enough!! If this was an item I had purchased from a store or could have seen the quality of it before hand I would be demanding a refund or I simply would not have purchased it!! I would never have paid over £35 for a towel if I thought for one second it was going to be the quality that I received! I would not purchase anything from this shop again and I really feel like a lot of These internet based shops take advantage of us as customers when purchasing online!! Poor customer service to match the poor quality of their merchandise!!

Ordered canvas prints of my baby girl and all seemed well. However upon delivery their courier Yodel dumped the parcel at the side of the road in my street. This parcel then disappeared unsurprisingly as it was never delivered to my home. Whilst this was an issue caused by Yodel it has been My Pictures handling of the situation which has caused the issues. They have accepted that the order was never delivered however are refusing to refund me. I have been passed around various so called customer service advisors, the worst of which being Dannielle Blake, Josh Gill and Nancy Gill. Who all refuse to properly speak with me and whose replies are frankly insulting. I have asked on multiple occasions to speak with a manager or supervisor and every time have been denied and told I have no right to speak with anyone and escalate my complaint. At this point I am out of pocket with no order and whilst My Picture have acknowledged they failed to fulfil my order they still refuse to refund me for their failure. Completely unreliable and untrustworthy. Further info JOSH GILL emailed me twice firstly offering me a voucher for the order I did not receive however still refusing to allow me to speak to a manager even after being told I want to complain specifically about the customer service experience he and his colleagues provided not the missing parcel. I replied stating I would accept the voucher as i was exhausted with dealing with them, however I still wanted to speak with a manager regarding my experience. He then sent a second email stating he was not giving me a voucher and was extremely rude in the email. Completely fed up and exhausted with this company.

Would be zero if it would let me. I contacted customer service on more than one occasion about my order delivery and it was hard to get an agent as option I needed wasn't shown and I kept saying none and this went on for few times then had to wait for agent and the first agent just kept fobbing me off with one thing or other and I waited the days she told me but nothing changed so again I tried to get customer service and it was same rigmarole to get agent and she asked me for details I'd already given and said I was so disappointed with last agent fobbing me off and this agent was the same and I said on more than one occasion NOT to send me vouchers as I won't be needing them after this poor service but also NOT ask me to rate the service provided and even these 2 requests were ignored by agent. The delivery arrived eventually no thanks to your agents cause they done heehaw work to look into my problem and just kept fobbing me off and even left the chat, they just clicked button that ended chat and sent be vouchers and to rate the agent specifically after I told them not to bother. I am so angry and disappointed at the service I received.

Your Customer service sucks. When contacted about the delay with my order the advisor I spoke to could give a *uck. Yodel the courier company you use is equally as poor as your customer service, if not worse. They email to say it’s out for delivery last Tuesday. It was not received. It was out again on Wednesday. Still not received. Yodels tracking app says it’s at their depot. I go to the depot to collect the item and guess what? It’s not there. The delivery driver failed to deliver it on 2 consecutive days where it’s still in Yodels possession. The young Woman I spoke to at Yodel and showed the email stating it was out for delivery on Tuesday is going to try to get my parcel delivered today. I’m not holding out hope of it ever being delivered by Yodel. You should do yourselves a favour…..use a different courier company!!

Terrible product . Arrived very damaged. Told refund not possible under T and C and under T and C will only make 2 more attempts to resend even if continues to arrive broken . Trying to order replacement terrible too. Rather than just resending am being told I need to go back to website and order with incomprehensible instructions to get a free order which asks me again for payment details and to tick their T and C which I don’t want to do as could easily end up being charged again. I doubt these T and C even meet consumer regulations

I would like A full refund as I am not satisfied with how long it taken to come. I have ordered. I ordered it for Valentine’s Day didn’t receive it only received it on Monday. No longer need the items if you can can arrange for them to be collected as I am very upset with the Service when I was ordering, it said guaranteed for delivery for Valentine’s Day please resolve the matter by giving me a refund and take your items back. I will never be using this service again.

So over the years I have bought 15 canvases all fabulous sadly this company has gone down the pan they could not even mount it correctly and when I told them they said it was my fault what a joke I would never recommend this company again and would advise you to not order as customer service is also a joke never again buyers beware I also gave this as a gift and the embarrassment when they opened it, it's a big No from me

Tommy picture was different to the format that I created. It has two big black lines on the top and the bottom where the picture obviously didn’t fill the canvas, the picture was also shockingly blurry. This company should contact people if the picture is no good for the canvas instead of wasting peoples money. Iv been waiting over 24 for customer service to contact me back with no reply. Would definitely not recommend

Do not recommend waited nearly 2 weeks to receive my canvas when it arrived its nothing that I expected it awful its been done as a portrait not width ways the corner is damaged and it has a big black strip on the top and the bottom wasn't not sent any preview of my order and now it still has not been resolved I've really disappointed as it was for a 70th birthday