MYPICTUREReviews:
26,103 reviews in the last 12 months142,162 total reviews
Excellent
TrustmarkValid
Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
Read more
Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
Read more
Reviews for MYPICTURE
15 Nov 2023
Verified review
Slow deliver and quality of picture terrible
Report review
Answer by MYPICTURE
15 Nov 2023
We're truly sorry to hear about your experience. We acknowledge your feedback regarding the delivery speed and picture quality. Rest assured, we will take this into account. Please expect an email from us for further assistance.
19 Sept 2023
Verified review
Item never arrived never got a refund either
Report review
Answer by MYPICTURE
19 Sept 2023
We're truly sorry to hear about your experience. The non-arrival of your item and refund is concerning. We assure you that we will delve into the matter and contact you via email to hopefully arrive at a satisfactory resolution. We appreciate your patience and understanding.
18 Sept 2023
Verified review
Mug arrived entirely black, no picture on it.
Report review
Answer by MYPICTURE
18 Sept 2023
We're sorry to hear about your mug arriving entirely black without the picture. We appreciate you letting us know about this issue. Rest assured, we will delve into this matter and get in touch with you via email soon to find a resolution.
27 Jul 2023
Verified review
Photo arrived to late for a birthday present
Report review
Answer by MYPICTURE
27 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
7 Jun 2023
Verified review
Terrible company, terrible customer service.
Report review
11 Dec 2023
Verified review
Part of picture on both sides can’t be seen
Report review
Answer by MYPICTURE
11 Dec 2023
We regret to hear of your experience. We appreciate your feedback and it will be considered. Our team will reach out to you via email to better understand and resolve the issue.
8 Nov 2023
Verified review
Not happy with the picture done on acrylic
Report review
Answer by MYPICTURE
8 Nov 2023
We're sorry to hear about your dissatisfaction with the final output. Your feedback is important, and we will certainly take it into account. Expect an email from us as we aim to address your concerns further.
11 Oct 2023
Verified review
Delivery takes ages and the canvas was bent
Report review
Answer by MYPICTURE
13 Oct 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
28 Jun 2023
Verified review
Terrible company & Terrible communication.
Report review
Answer by MYPICTURE
30 Jun 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
17 Dec 2023
Verified review
Cut the top of the head of the subject off
Report review
Answer by MYPICTURE
18 Dec 2023
We regret to read about your disappointment. To better understand the situation and offer a suitable solution, we would like to hear more about your experience. We'll reach out to you via email shortly.
15 Dec 2023
Verified review
My picture didn't show one of the heads!
Report review
Answer by MYPICTURE
16 Dec 2023
We're sorry to hear about this issue with your picture. Your feedback is important and we'll certainly take it into account. Expect an email from us soon for further assistance.
13 Dec 2023
Verified review
Totally wrong it was ment to be portrayed
Report review
Answer by MYPICTURE
14 Dec 2023
We're sorry to hear about your disappointment. Your feedback is important to us. We will review it thoroughly and get in touch with you via email to better address your concerns.
11 Nov 2023
Verified review
picture and mug both look cheap and tacky
Report review
Answer by MYPICTURE
11 Nov 2023
We're truly sorry to hear your disappointment. Your feedback is valuable and will be taken into account. We'll be reaching out via email shortly to better understand your concerns.
13 Jul 2023
Verified review
Delivery late damaged parcel. Poor quality
Report review
Answer by MYPICTURE
14 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
19 Dec 2023
Verified review
Items arrived damaged and wouldn't refund
Report review
Answer by MYPICTURE
19 Dec 2023
We regret to hear about your experience. Your feedback is crucial for us to improve. We'll be reaching out via email to address the concerns you raised about the damaged items and refund process.
30 Nov 2023
Verified review
I’m not happy with one off my pics as u didn’t take off the border with words on
I’m not happy with one offf my pics as u
Report review
Answer by MYPICTURE
30 Nov 2023
We're sorry to hear about your dissatisfaction. In order to better understand your concern and provide a suitable solution, could you please provide more details? We'll reach out to you via email. Rest assured, your feedback will be taken into account.
27 Jul 2023
Verified review
Get orders out on time ive waited 3 weeks
Report review
15 Jul 2023
Verified review
Have not received my order still waiting
Report review
Answer by MYPICTURE
17 Jul 2023
Thank you for your feedback. We apologize for the inconveniences regarding your shipment. We will check the status of your package and contact you via email for a solution.
27 Dec 2023
Verified review
Stop sending me emails nearly EVERY DAY!
Report review
Answer by MYPICTURE
27 Dec 2023
We sincerely apologize if our emails have been overwhelming. Your feedback is noted and appreciated. We will reach out to you via email to address your concern.
28 Nov 2023
Verified review
Didn't get my discount of my purchase
Report review
Answer by MYPICTURE
28 Nov 2023
We're sorry to hear about the issue with your discount. We're committed to ensuring your satisfaction. We'll reach out via email to help clarify the situation.