MYPICTUREReviews:
26,259 reviews in the last 12 months142,077 total reviews
Excellent
TrustmarkValid
Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
Read more
Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
Read more
Reviews for MYPICTURE
21 Oct 2023
Verified review
Keeping it as husband is extremely poorly. Pic is blurred and missing a person on it.
Report review
Answer by MYPICTURE
22 Oct 2023
We're sorry to hear about the poor quality and missing person in the picture. We understand your disappointment and assure you that your feedback is important to us. We will conduct a detailed examination of this issue and contact you via email to discuss further.
13 Sept 2023
Verified review
My pictures are ruined, there are large white margins round three sides of the photos
Report review
Answer by MYPICTURE
13 Sept 2023
We apologize for the inconvenience caused by the white margins on your photos. We understand how important it is to receive high-quality prints. We will thoroughly investigate the issue and reach out to you via email as soon as possible to discuss a resolution. Thank you for bringing this to our attention.
9 Jun 2023
Verified review
As my picture still not arrived after ordering nearly 4 weeks ago cannot comment
Jim
Report review
8 Dec 2023
Verified review
Absolute crap don't respond to emails would prefer to give no stars but you can't.
Report review
Answer by MYPICTURE
8 Dec 2023
We regret to hear about your experience. We appreciate your feedback and invite you to provide more detail via email. We will reach out to you to better understand your concerns and ensure your feedback is taken into account.
12 Jul 2023
Verified review
Two canvases have marks at the top of image: the canvases are marked by the frames.
Report review
Answer by MYPICTURE
13 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
7 Jun 2023
Verified review
received with black dots on it complained sent pictures as asked not heard back yet
Report review
18 Nov 2023
Verified review
Item was untraceable on the chosen currier yodel. They took a week to deliver it.
Report review
Answer by MYPICTURE
18 Nov 2023
We're sorry to hear about the delivery delay. We appreciate your feedback and understand your frustration. We'll review the courier's performance and we'll reach out to you via email.
1 Nov 2023
Verified review
Sent me someone else’s picture and completely ruined my wife’s birthday surprise.
Report review
Answer by MYPICTURE
3 Nov 2023
We are very sorry that you received the wrong shipment. Such a shipping error is unacceptable and we will immediately forward this case to the relevant departments and have it investigated. Our customer service team will be in touch shortly.
17 Oct 2023
Verified review
I have not received my order!! Despite 3 emails sent, I have had no satisfaction.
Report review
Answer by MYPICTURE
19 Oct 2023
We're sorry you haven't received your order yet. Of course we want to make sure that you get your product as soon as possible. We will check the status of your order and contact the courier if necessary. We will immediately inform you about the situation by email.
7 Oct 2023
Verified review
Picture i recived was a mess and tje writing missing and you dont reply to e mails
Report review
Answer by MYPICTURE
8 Oct 2023
We're truly sorry to hear about the state of the picture received and the missing writing. It's concerning that your emails have gone unanswered. We'll delve into this matter and promptly reach out to you via email to work towards a resolution. Thank you for your patience.
31 Aug 2023
Verified review
I have emailed you to explain the problems with my order bit have had no response.
Report review
Answer by MYPICTURE
14 Sept 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
31 Aug 2023
Verified review
The frame was broken in one corner when it arrived and had to be super-glued back
Report review
Answer by MYPICTURE
1 Sept 2023
We apologize for the inconvenience caused by the broken frame in your order. We understand how frustrating this must be for you. We will thoroughly investigate the matter and reach out to you via email as soon as possible to discuss a resolution. Thank you for bringing this to our attention.
13 May 2023
Verified review
As the picture was blurry I would have thought you would have stopped production
Report review
3 Dec 2023
Verified review
Poor quality, looks really cheap. Doesn't come with a box. Not worth the money
Report review
Answer by MYPICTURE
3 Dec 2023
We're sorry to hear about your dissatisfaction. Your feedback is important to us and we'll take it into account for future improvements. Expect an email from us soon to discuss further.
1 Nov 2023
Verified review
Sent black mug not what I ordered as I ordered a mug with my deceased partner on
Report review
Answer by MYPICTURE
3 Nov 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
22 Jul 2023
Verified review
Paid £6 for 5-6 day delivery and it took 12 days!!!!! Live chat just ignored me
Report review
16 Dec 2023
Verified review
Order four items just two was delivered and it was a birthday gift felt so bad.
Report review
Answer by MYPICTURE
17 Dec 2023
We're truly sorry to hear about this. We understand how critical timing can be for gifts. Your feedback has been noted and will help us improve. Expect an email from us soon for further assistance.
18 Jul 2023
Verified review
Canvas was very poor quality. Too loose on the frame, badly folded and marked.
Report review
23 Jun 2023
Verified review
Worst service ever
Perhaps the worst service I’ve ever received.
Chose elsewhere - end of story.
Report review
30 Sept 2023
Verified review
Supposed to b a canvas was a slate in thickness and not a very good one either
Report review
Answer by MYPICTURE
3 Oct 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.