MYPICTUREReviews:
26,259 reviews in the last 12 months142,077 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
20 Nov 2023
Verified review
Wrong order delivered. It was a special gift for my son with a timeframe that was missed, so very disappointed.
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Answer by MYPICTURE
20 Nov 2023
We regret the distress caused due to the order mix-up. We genuinely value your feedback and it will be used to make necessary improvements. Please anticipate an email from us for further assistance.
22 Jul 2023
Verified review
Delivery
Can't fault the products but the delivery is beyond shocking. A 2/3 day delivery turned into almost two weeks.
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12 Jul 2023
Verified review
Delivery was terrible,kept changing dates only received one of my items on Tuesday arfter numerous phone calls
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Answer by MYPICTURE
13 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
JM
Joanne M.
Bolton
2 Dec 2023
Verified review
Was sent the wrong item I paid for. Have emailed but not heard back. Really disappointed don’t buy from them
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Answer by MYPICTURE
2 Dec 2023
We're sorry to hear about your experience. Rest assured, we are looking into the matter based on your feedback. Expect an email from us shortly to address your concern.
25 Jul 2023
Verified review
The photo is uneven on the canvas...black on one side!
Doesn't look professional
Disappointed as its a gift
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9 Aug 2023
Verified review
2nd time my picture has come to my address faulty it’s not acceptable to have to wait longer for my picture
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22 Jul 2023
Verified review
Not a great finish. Picture was distorted. Would have liked to be contacted regardibg this before finalised
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16 Dec 2023
Verified review
Very poor canvas the second one i had to bin, sent prrof of the wrong canvas asked for refubd been ignored
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Answer by MYPICTURE
17 Dec 2023
We're sorry to hear about your experience. We value your feedback and will certainly take it into account. We will reach out to you via email to better understand and address your concerns.
27 Nov 2023
Verified review
Completely different order arrived. After contacting the company, hopefully the right order is on its way
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Answer by MYPICTURE
27 Nov 2023
We're truly sorry to hear about this mix-up. We value your feedback and will definitely take it into account. Expect an email from us to discuss this further.
16 Dec 2023
Verified review
Rubbish still waiting I need it for Christmas for my grandmothers 100th birthday present ill pay carrage
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Answer by MYPICTURE
17 Dec 2023
We're truly sorry to hear about the delay and understand how important this occasion is. We appreciate your feedback and will certainly keep it in mind. Rest assured, we'll reach out to you via email to discuss further.
11 Nov 2023
Verified review
For the price I paid for the mural which it was a very poor quality you should offer something better.
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Answer by MYPICTURE
11 Nov 2023
We're sorry to hear about your experience with the quality of the mural. We're always striving to provide a better product and appreciate your feedback. We'll be reaching out via email to discuss this further.
21 Jun 2023
Verified review
I ordered for fathers day which I ordered on the 7th and didn't come intill the 20th very disappointing
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Answer by MYPICTURE
23 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
7 May 2023
Verified review
The picture was all slanty wasn’t straight no good to me I don’t want replacement I would like a refund
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12 Dec 2023
Verified review
Picture quality is terrible and I should have been advised that the uploaded images was not good enough
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Answer by MYPICTURE
12 Dec 2023
We're sorry to hear about your experience. Your feedback is important to us. We'll be reaching out via email to discuss the picture quality issue. We appreciate your understanding.
6 Nov 2023
Verified review
Picture came back with a 2 inch black border on the top which isnt in the picture.
Awaiting reply still
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Answer by MYPICTURE
7 Nov 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email.
30 Sept 2023
Verified review
Very disappointed the head was cut off my son was so upset with it as it was his 10th birthday present
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Answer by MYPICTURE
3 Oct 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
17 Sept 2023
Verified review
I'm disappointed because i thought it might be brighter - but probably i didn't ask you more carefully
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Answer by MYPICTURE
30 Sept 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
7 Sept 2023
Verified review
Photo blurry and only across the middle of the canvas if explained would have submitted a better photo
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Answer by MYPICTURE
8 Sept 2023
We apologize for the inconvenience caused by the blurry photo on your canvas. We understand that this has affected your overall satisfaction with our service. We will thoroughly review your case and reach out to you via email as soon as possible to discuss a resolution. Thank you for bringing this to our attention.
18 Jul 2023
Verified review
Item not delivered in time as promised. Will never be used now. Complete waste of money and materials.
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Answer by MYPICTURE
19 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
18 Dec 2023
Verified review
Not received - Yodel saying delivered to someone we have never heard off and to deal with you direct!
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Answer by MYPICTURE
18 Dec 2023
We're sorry to hear about the delivery issue. We appreciate your patience and understand your frustration. Rest assured, your feedback is crucial to us. We will be in touch via email to assist further.