MYPICTUREReviews:
26,096 reviews in the last 12 months143,346 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
16 Dec 2023
Verified review
I ordered 7 canvas pictures of different sizes, one actually cut the top of my grandsons head off, it was a latte canvas so I don’t understand how the photo did not fit.
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Answer by MYPICTURE
17 Dec 2023
We're sorry to hear about your experience. Your input is essential to us. We'll reach out via email to better understand the situation and see how we can make improvements.
26 Nov 2023
Verified review
I ordered a tote bag, attached the photo id like on the bag. When it arrived the way the photo was on the bag is terrible I would be embarrassed to give that as a gift.
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Answer by MYPICTURE
26 Nov 2023
We're truly sorry to hear about your experience. Your feedback is important to us and will be taken into account. We look forward to communicating with you further via email to discuss your concerns.
24 Sept 2023
Verified review
My item came without any photos on and it was broken. This website is a scam avoid at all costs! Ruined a 3 year olds birthday as this was meant to be a photo of her pet
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Answer by MYPICTURE
30 Sept 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
5 Aug 2023
Verified review
Canvas not tightened around frame, sides are not what I selected with the image wrapped but with lines of colour. Attempted contacting customer service and no response!
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Answer by MYPICTURE
6 Aug 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email .
27 Jul 2023
Verified review
I ordered my picture on the 16th of July, I received it on the 26th july, it was a birthday gift to my husband it arrived 4 days later not happy & won't use you again.
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Answer by MYPICTURE
28 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
16 Dec 2023
Verified review
Delivery updates poor conflicting information between seller an Yodel. Picture poor quality white border thick on one side and thin on the other picture not centered.
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Answer by MYPICTURE
17 Dec 2023
We're sorry to hear about your disappointing experience. Your feedback regarding the delivery updates and photo quality is valuable to us. We will review this internally and reach out to you via email.
10 Dec 2023
Verified review
I have had to contact you as the item arrived and it is not covered over the frame correctly and a person in the picture is out of focus and has a line through them
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Answer by MYPICTURE
10 Dec 2023
We're sorry to hear about your experience. Your feedback is important to us. We will be reaching out to you via email to understand more about the issue. We appreciate your patience and understanding.
16 Aug 2023
Verified review
Waiting for reply from complaints. Image is very blurred. Also frame wobbly. Can't believe 'my picture' would post such a poor quality product out to a customer.
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Answer by MYPICTURE
16 Aug 2023
We apologize for the inconvenience caused. We understand your frustration and will investigate the issue thoroughly. Please expect an email from us soon to discuss the matter further. Thank you for bringing this to our attention.
8 Nov 2023
Verified review
Very dissapointed with my pictue small picture with huge white background top and bottom feel like i wasted my money as i can not hang it anywhere as it looks awaful
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Answer by MYPICTURE
8 Nov 2023
We're sorry to hear about your experience. Your feedback is important to us and will be considered seriously. Expect an email from us soon to explore potential solutions.
20 Aug 2023
Verified review
Lack of clarity as to where item was coming from .also sent a clear image for company to use. When received the quality was very poor and not as clear as intended
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Answer by MYPICTURE
21 Aug 2023
We apologize for any confusion regarding the origin of your item. We understand your disappointment with the quality and clarity of the received product. We will investigate the matter and reach out to you via email to discuss further. Thank you for bringing this to our attention.
22 Jun 2023
Verified review
Mislead on delivery times
Advertised when ordered still time for Father’s Day deliveries, was ordered 5 days prior, want delivered till yesterday 3 days after Father’s Day.
Disappointed
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Answer by MYPICTURE
23 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
25 Jun 2023
Verified review
I ordered a canvas and mug,the canvas is really nice but the picture that I chose for both of them is cropped out on the mug so you can’t even see my sons face.
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22 Aug 2023
Verified review
The frame arrived damaged (snapped) meaning the canvas did not sit on the frame. Delivery was longer than stated and the packaging was poor, hence the damage.
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Answer by MYPICTURE
14 Sept 2023
Thank you for your feedback. We understand your anger and would like to apologize for the situation. We will examine your case and get back to you by email as soon as possible.
29 Jul 2023
Verified review
quality of picture was very good however this was overshadowed by the fact that the order was delayed and subsequently it was omitted from my brothers funeral
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Answer by MYPICTURE
31 Jul 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
22 Dec 2023
Verified review
Ordered puzzle, doesn't come in box or have the picture for the person to look at when making so they don't know what to make! Absolute rip off for the money.
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Answer by MYPICTURE
22 Dec 2023
We're truly sorry to hear about your experience. Feedback like yours helps us improve. We will reach out via email to discuss this matter further and ensure your concerns are addressed.
1 Aug 2023
Verified review
3-5 day delivery…. Not!
Photos were brilliant, but very disappointed that they claim 3-5working days for delivery and it took 2 weeks! Missed a birthday even though I ordered early.
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Answer by MYPICTURE
1 Aug 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
17 Dec 2023
Verified review
Terrible quality, waste material behind the clear plastic ruining the visibility of the picture, joints on the guy frame itself are rough and don’t line up
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20 Aug 2023
Verified review
I ordered this picture my daughters funeral the 15th received the 19th
I was told it had been was despatched the week before but lied
They are unreliable
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Answer by MYPICTURE
20 Aug 2023
We apologize for any inconvenience caused. We understand the importance of your order and we will investigate the issue further. Please expect an email from us shortly to discuss this matter in detail. Thank you for your patience.
22 Dec 2023
Verified review
I’ve already emailed to complain and ask for a refund but heard nothing back. The picture quality is terrible and was supposed to be for a Christmas gift.
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Answer by MYPICTURE
23 Dec 2023
We're truly sorry to hear about your experience. Our team is looking into the issues you've outlined regarding picture quality and communication. We appreciate your feedback and will keep it in mind as we work to improve our services. Expect an email from us soon.
3 Dec 2023
Verified review
It was due to delivery on Monday the 4th , instead it came Friday and has been left outside all weekend In the rain as I’m away in Spain and home Tomorrow
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Answer by MYPICTURE
3 Dec 2023
We're sorry to hear about this scenario. As your feedback is important to us, we'll review your experience to understand more. Expect an email from us soon.