MYPICTUREReviews:
26,047 reviews in the last 12 months143,065 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
10 Apr 2024
Verified review
Absolute rubbish, very poor print quality, does not even fit the frame, two white edges showing, I could get the local primary school to do better, It's gone in the dustbin
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about your experience. We value your feedback and invite you to provide more details on the issues faced. We will reach out to you via email for further understanding of your concerns. Rest assured, your feedback will be considered seriously.
24 Mar 2024
Verified review
The shipping took almost two weeks instead of 4-8 days but the quality og my picture was really good and im happy with it and will definitely be buying more canvas
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Answer by MYPICTURE
24 Mar 2024
We regret to hear about the delay in shipping. Your feedback is highly valued and helps us improve. We're glad you're pleased with the quality. We'll reach out via email to further discuss your experience.
15 Mar 2024
Verified review
Item not recieved
I cannot coment on the canvas as i have not recieved it, tracking says delivered but has not been delivered to my address. I have no idea where it was delivered to
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Answer by MYPICTURE
15 Mar 2024
We're sorry to hear about the delivery issue. We take your feedback seriously and will look into this matter. Please anticipate an email from us to resolve this.
17 Mar 2024
Verified review
Awful picture quality with no warning of bad resolution. Very poor from a company that deals in photo art. It's going straight in the bin. Very disappointed.
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Answer by MYPICTURE
17 Mar 2024
We're truly sorry to hear about your experience with the picture quality. We always aim to deliver high-standard products. Your feedback is crucial to us, and we will ensure it's taken into account. We intend to reach out to you via email shortly.
17 Mar 2024
Verified review
The frame came off in pieces so fast , didn’t last 1 day . Also the gap between them very large . I wouldn’t not recommend the frame around . But
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Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your experience with the frame. Your feedback is valuable to us and we will take it into account. We will reach out to you via email to discuss further.
14 Apr 2024
Verified review
Canva + Greeting card
I ordered a canva and a greeting card with a letter in English for my boyfriend.
He sent me a picture of the card with this non-sense words.
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Answer by MYPICTURE
14 Apr 2024
We regret to hear about your experience. We'd appreciate it if you could provide further details about the issue with the card. An email will be sent to discuss this matter further.
27 Mar 2024
Verified review
Could not recommend at all. Picture is not true to print uploaded - very poor quality indeed, and an equally poor customer service offered.
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Answer by MYPICTURE
27 Mar 2024
We're genuinely sorry to hear about your experience. We value your feedback as it helps us improve. We aim to ensure all customers are satisfied, so we'll reach out via email to better understand and address your concerns.
27 Mar 2024
Verified review
Cheep for a reason
the pictures seem very cheep. The canvas is thin and the colour not very good.
Also one of the pictures was not square in the frame
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Answer by MYPICTURE
27 Mar 2024
We're sorry to hear about your experience. Our team values your feedback and we'll certainly consider your points about the canvas and color quality. We'll reach out via email to address your concerns better.
17 Mar 2024
Verified review
Your commutation to me as your customer is terrible, not even worth one star. I will not be using your company again.
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Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us and will be considered for future improvements. We'll reach out to you via email to address your concerns.
31 Mar 2024
Verified review
Poor quality material I even broke my nail trying to zip it up as the zip didn’t have a tab to hold onto to zip it up
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Answer by MYPICTURE
31 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and will certainly consider it as we continuously strive to improve our customers' satisfaction. Your comfort and convenience are our priority.
7 Apr 2024
Verified review
Ordered 2 landscape canvas’s and they both arrived in portrait… very disappointed… straight in the dustbin. 👎
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Answer by MYPICTURE
7 Apr 2024
We're sorry to hear about your experience. We take your feedback seriously and will use it to review our processes. Expect an email from us soon to further discuss the matter.
27 Mar 2024
Verified review
I ordered the puzzle, I wish it was placed on a thicker piece of card or even in a box like a gig saw puzzle.
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Answer by MYPICTURE
27 Mar 2024
We appreciate your feedback on the puzzle's packaging and understand your concern. We'll certainly take your suggestions into account. Expect to hear from us via email soon for further responses.
20 Mar 2024
Verified review
Pieces are too tight and there are what looks like burn marks on a few of the pieces. Poor quality overall
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Answer by MYPICTURE
20 Mar 2024
We're sorry to hear about your experience. We take your concerns about the piece fit and the marks seriously and we truly value your feedback. We'll be reaching out via email to understand more and address your concerns.
15 Mar 2024
Verified review
Use a different courier. Delivered to the wrong address (which Yodel deny) and I don't know where it is.
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Answer by MYPICTURE
15 Mar 2024
We're really sorry to hear about this delivery issue. Rest assured, your feedback is important and will be taken into account. We will reach out to you via email to discuss further.
19 Mar 2024
Verified review
My daughter name is Ayla but I received saying love from Emily received the canvas show as on advert
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Answer by MYPICTURE
20 Mar 2024
We're sorry to hear about this mix-up. Rest assured, we're reviewing the details of your order. Expect an email from us soon for further assistance.
12 Apr 2024
Verified review
I’ve ordered these wall tiles before from a different company and they were much better quality.
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Answer by MYPICTURE
12 Apr 2024
We're sorry to hear that your experience didn't meet your expectations. We value your feedback and will consider it to improve our products. Expect an email from us soon where we can further discuss your concerns.
4 Apr 2024
Verified review
Very disappointed with my order . Top of head is missing . Not as seen in the actual photos
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Answer by MYPICTURE
4 Apr 2024
We're truly sorry to hear about your disappointment. We acknowledge your feedback and ensure it will be considered seriously. For further assistance, we will be contacting you via email shortly.
11 Apr 2024
Verified review
Despite sending a high resolution image the canvas has come back fuzzy and out of focus.
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Answer by MYPICTURE
11 Apr 2024
We're sorry to hear about the issue with your canvas. Your feedback is important and will be taken into account. For a more detailed discussion, expect a follow-up email from us soon.
17 Mar 2024
Verified review
Would not recommend
Quicker from payment to customer receiving goods. Far too long and very disappointing
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Answer by MYPICTURE
17 Mar 2024
We regret to hear about your experience. We consistently strive to improve our delivery times. Your feedback is certainly noted. Expect an email from our team shortly.
20 Mar 2024
Verified review
Very dissatisfied …
Twice we have had the canvas come with half the head missing and would like a refund
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Answer by MYPICTURE
20 Mar 2024
We're truly sorry your experience did not match your expectations. We value your feedback and will certainly take it into account. Please expect a direct email from us to discuss this matter further.