MYPICTUREReviews:
26,096 reviews in the last 12 months143,346 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
17 Mar 2024
Verified review
Pictures really poor quality and cheap looking, was so looking forward to receiving these but was really really disappointed, I'm sorry but wouldn't order again and I regret ordering in the first place as its been a complete waste of my money.
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Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your disappointment. Your feedback is important to us as we strive to improve our service. We will contact you via email to better understand the issue. Rest assured, your feedback will be taken into account.
28 Feb 2024
Verified review
I ordered a panoramic type picture and it came with a the picture in the middle of the frame with a massive black empty canvas at the top and under the picture it was a wedding present but looks ridiculous I wouldn't give them it xxxx
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Answer by MYPICTURE
28 Feb 2024
We're sorry to hear about your experience with the picture. We value your feedback and assure you it's crucial to our ongoing effort to improve. We will be reaching out to you via email to better understand your concerns.
29 Feb 2024
Verified review
Disappointed with 1st canvas. But ovwe the noon with second…
Was over the moon with my second picture but really disappointed with the first one I I was sent as there were 2 massive black spaces at the top and underneath the picture. And cant give it as the wedding gift it was purchased for.
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Answer by MYPICTURE
29 Feb 2024
We're truly sorry to hear about your disappointment. We value your feedback and will definitely take it into account for future improvements. An email will be sent to you shortly to discuss this matter further.
13 Mar 2024
Verified review
Ridiculous They’ve sent me a 60 x 40 canvas with…
They’ve sent me a 60 x 40 canvas with the photo just across the middle & nowhere near the edges. Weird colours on the bottom edge. Definitely not what I ordered or how it was shown on the review. Still not heard back from them
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Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your experience. The described issue with your canvas is concerning. We will surely consider your feedback. Expect an email from us for further assistance.
6 Mar 2024
Verified review
Good idea poorly executed
Took ages to be produced in Germany, then took ages to be delivered. When it was delivered it was left in the rain as we were no longer at that property. In the meantime we must have received over 10 emails automated emails.
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Answer by MYPICTURE
7 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and will consider it carefully. We will be reaching out to you via email to discuss this further.
13 Mar 2024
Verified review
No estimate delivery time, canvas was stretched
I was not given an estimated delivery date and it took over a week to arrive. Not to mention that the canvas itself is slightly askew and stretched. The delivery service (Yodel) was absolutely abysmal.
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Answer by MYPICTURE
13 Mar 2024
We regret to hear about your experience. We value your feedback regarding the delivery timeframe and canvas condition. We'll be reaching out via email to further discuss this matter, as your satisfaction is important to us.
14 Mar 2024
Verified review
Late on being late.
Mother’s Day gift didn’t arrive on time.
Told I would receive it following Monday didn’t come until the Tuesday.
Will not be using this company again
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Answer by MYPICTURE
14 Mar 2024
We're truly sorry to hear your gift didn't arrive as expected. Your feedback is important to us and will be taken into account. We'll be reaching out to you via email to discuss this matter further.
15 Mar 2024
Verified review
Item not recieved
I cannot coment on the canvas as i have not recieved it, tracking says delivered but has not been delivered to my address. I have no idea where it was delivered to
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Answer by MYPICTURE
15 Mar 2024
We're sorry to hear about the delivery issue. We take your feedback seriously and will look into this matter. Please anticipate an email from us to resolve this.
17 Mar 2024
Verified review
Awful picture quality with no warning of bad resolution. Very poor from a company that deals in photo art. It's going straight in the bin. Very disappointed.
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Answer by MYPICTURE
17 Mar 2024
We're truly sorry to hear about your experience with the picture quality. We always aim to deliver high-standard products. Your feedback is crucial to us, and we will ensure it's taken into account. We intend to reach out to you via email shortly.
12 Mar 2024
Verified review
I ordered 2 pictures to arrive before mothers day as they were both gifts I got one Monday and the other Tuesday notimpressed I won't order again from you
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Answer by MYPICTURE
12 Mar 2024
We're genuinely sorry to hear about your experience. We highly value your feedback and will definitely consider it in our future operations. Please expect an email from us soon for further assistance.
17 Mar 2024
Verified review
The frame came off in pieces so fast , didn’t last 1 day . Also the gap between them very large . I wouldn’t not recommend the frame around . But
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Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your experience with the frame. Your feedback is valuable to us and we will take it into account. We will reach out to you via email to discuss further.
21 Feb 2024
Verified review
Image quality isn't great and the way I set the picture isn't right there's a 2 inch black space and I set the picture to cover the whole thing
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Answer by MYPICTURE
21 Feb 2024
We're sorry to hear about your experience. Your feedback regarding the image quality and setup issues is valuable to us. We'll take it into account as we continuously strive to improve. Expect an email from us soon for further assistance.
27 Feb 2024
Verified review
You cannot improve for me I will never use you again. Absolutely terrible it went straight into the dustbin.. complete waste of my money.
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Answer by MYPICTURE
28 Feb 2024
We're sorry to hear about your disappointment. We appreciate your feedback and it will be taken into account for future improvements. Please check your email for further communication regarding the matter.
10 Mar 2024
Verified review
Extremely disappointed, looking for a way to get a refund or get rid! Poor quality, long delivery time over all completely dissatisfied.
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Answer by MYPICTURE
10 Mar 2024
We're truly sorry to hear about your dissatisfaction. Your feedback is important to us and will be taken into account. We will be in touch with you via email to discuss this further.
21 Feb 2024
Verified review
The delivery was delayed for weeks causing problems because prints were required for an exhibition. The quality of the canvas is very bad
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Answer by MYPICTURE
21 Feb 2024
We're truly sorry to hear about the delay and your concerns regarding the canvas quality. Your feedback is valuable and we'll certainly consider it. Expect an email from us for further assistance.
25 Feb 2024
Verified review
UKA39904728209 i complain about this order the delivery said its deliver but they dont delivery my parcel i am really verry disapoint
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Answer by MYPICTURE
25 Feb 2024
We're truly sorry to hear about your delivery experience. We take your feedback seriously and will use it to improve our services. Our team will reach out to you via email to help resolve this matter.
7 Mar 2024
Verified review
10 days to deliver and not 3 to 5 as advertised. The actual picture was minute compared to the frame, with far far too much border!
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Answer by MYPICTURE
7 Mar 2024
We apologize for any inconvenience. Our team acknowledges your feedback regarding the delivery timeframe and the picture-to-frame ratio. We value your opinion and will consider it for future improvements. An email will be sent to address this matter further.
10 Mar 2024
Verified review
Long wait for delivery. Bombarded with email ads. Hanging kit I paid for was not included.
Will not be using you again 👎
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Answer by MYPICTURE
10 Mar 2024
We're genuinely sorry to hear about your experience. We appreciate your feedback regarding the delivery time and email communication. Your comments about the missing hanging kit are noted. We'll reach out to you via email to better address your concerns.
17 Mar 2024
Verified review
Your commutation to me as your customer is terrible, not even worth one star. I will not be using your company again.
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Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us and will be considered for future improvements. We'll reach out to you via email to address your concerns.
6 Mar 2024
Verified review
Very late delivery and the mug is just my girlfriends face, customer service very poor. I won’t use this service again
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Answer by MYPICTURE
6 Mar 2024
We're truly sorry to hear about your experience. Your feedback is crucial for us to improve. We will surely take your comments into account. Expect an email from us to discuss further.