MYPICTUREReviews:
26,096 reviews in the last 12 months143,346 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
23 Feb 2024
Verified review
Canvases good rest not so great
Well, I am giving 3 starts. Explanaition for it is that I so far order feom your canvases and wall calendar. Been waiting very long for wall calendar when I ordered it for the first time. it came in wrong colour order. 2 pages of it were grey when all suppose to be white. Contacted you and it felt that you genualy try to help fix it sensing me replacement. Althou uit came all scratched on first page and in wrong colour again but at least all in one colour ( instead of white came grey). Giving you 3 starts as I also ordered canvases so far 3 Times in Total 14 canvases in different sizes and all came as ordered and in good quality.
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Answer by MYPICTURE
23 Feb 2024
We appreciate your feedback. We're sorry to hear about the issues with your wall calendar. Without promising anything, we assure you that your comments are noted and will be taken into account. Expect an email from us to discuss this further.
27 Feb 2024
Verified review
1. Website/app does not have option to drag & resize the uploaded photo. The corners of the photo has got folded in the frame. Processing photo and frame took around days, at least processing unit should have ensured photo fits well in the frame.
2. Time taken to deliver photo was too much. Took almost 10 days to process. Previously i had ordered similar service from the US and got delivered to UK within a week, moreover quality was better, much brighter, frame was better too compared to this one.
On the whole, i felt this was not worth for what i had spent on it.
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Answer by MYPICTURE
27 Feb 2024
We appreciate your feedback on the photo resizing and delivery time. It's important for us to understand how our process can be improved. We'll be contacting you via email to gather more information. Your input will certainly be taken into account for future improvements.
6 Mar 2024
Verified review
Fair price if you get an offer
I ordered 2 canvas frames through an offer. Item were posted fairly quickly but postage was slow, took over a week and upon receipt, i was a little disappointed with the quality of frames.
Canvas material is quite thin now and frames are thinner as compared to few canvas frames we ordered couple of years ago.
Overall reasonable if purchased through an offer, otherwise not worth the money on full price, if quality is same.
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Answer by MYPICTURE
6 Mar 2024
We appreciate your feedback regarding your recent purchase. Although we continuously strive for top-notch quality, we understand your concerns about the canvas material and frame thickness. Rest assured, we will consider your feedback for future improvements. Expect an email from us soon.
10 Mar 2024
Verified review
Whilst the print quality was good and bright colours unfortunately the quality of the card is very poor and won’t stand to being made up more than once or twice. Customer service just said they would pass my comments on. I would have returned it but it was sent direct to my seven year old granddaughter who was so excited to receive it but who also commented on how thin it was.
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Answer by MYPICTURE
11 Mar 2024
We're sorry to hear about the quality of the card. We value your feedback and will certainly take it into account for future production. We will reach out to you via email to discuss this further. Your satisfaction is our priority.
13 Mar 2024
Verified review
Original delivery had one damaged item. That was re-sent and also arrived damaged. Box was open too. No internal padding or protection. Have asked for damaged item to be sent again but so far given offer of a voucher which offer no discount on website price. Pity, as print quality was good.
I have asked why contents have no protection and not received a response.
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Answer by MYPICTURE
13 Mar 2024
We regret to hear about the issue with your order. This isn't the experience we aim for. We acknowledge your feedback regarding packaging and will take it into account. Rest assured, we'll get in touch with you via email regarding this matter.
11 Mar 2024
Verified review
Wouldn't use again - quality issue
Wouldn't use again - ordered 3 of the same image, 2 were okay (just okay) and the 3rd was very poorly mounted. As it was a present I had to buy something else and then My Picture refused to refund the faulty item - they insisted on sending a replacement despite me asking twice for a refund rather than another print that will arrive after it was required
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Answer by MYPICTURE
11 Mar 2024
We regret to hear about your experience. Your feedback is important, as it helps us improve our services. We will consider your point about refund preferences. We will reach out to you via email to discuss further.
6 Mar 2024
Verified review
When first buying I made the mistake of not doing my homework, this company is in Germany which I didn’t see on website.They send you a tracking number through Yodel which doesn’t actually work for 7 days when I presume it arrives in the country.
Product was ok but should state how this all works on website
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Answer by MYPICTURE
6 Mar 2024
We appreciate your feedback and understand your concerns about the tracking number and information clarity on our website. Your input is valuable to us and we will definitely consider it. Please expect an email from us shortly.
18 Feb 2024
Verified review
I sent a canvas to my Mother in law after my Father in law had died I purchased a card with a message but the card didn’t have the message in it. It took a while and numerous calls to figure out who sent her the canvas. What was the point purchasing the card with no message
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Answer by MYPICTURE
18 Feb 2024
We're sorry to hear about the confusion with the card. Your feedback is valuable and we appreciate you bringing this to our attention. We will definitely take this into consideration. We will be in touch through email to address the issue. Thank you for your patience.
13 Mar 2024
Verified review
I have to say…. Great value and nice product.
Now the bad bit….. a very poor delivery service used. Mypicture sort the issue out but at what cost? Being let down time and time again by Yodel is putting me off. They never following the instructions and dump the product
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Answer by MYPICTURE
13 Mar 2024
We appreciate your feedback. It's disheartening to hear about your delivery experience. We value your input and will certainly consider it as we continuously strive to improve. You'll be receiving an email from us shortly.
13 Mar 2024
Verified review
Didn’t arrive when I was told it would which led to disappointment on Mother’s Day
The photos itself are gorgeous. I’m very pleased I just wish that they’d arrived by Mother’s Day like I was guaranteed. Upon emailing customer service the system was automated and very unhelpful. I got nowhere. So my advice would be to order well in advance.
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Answer by MYPICTURE
13 Mar 2024
We appreciate your feedback. We regret any inconvenience and understand your disappointment about the delivery timing. We're always looking to improve and your comments will help us do that. We will reach out to you via email shortly.
18 Feb 2024
Verified review
Photo size includes border card…
Sizes of photos given were not actual size of photo but size of photo with wide border frame ,so photo much smaller than expected.
Brass coloured hanging fitting not even attached to frame but supplied with screws that are ridiculously long
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Answer by MYPICTURE
18 Feb 2024
We regret to hear about the confusion regarding the frame dimensions and the accessory. Your feedback is valuable to us and will be considered. We will reach out to you via email to address your concerns.
9 Mar 2024
Verified review
Not great.
Told that order had been dispatched but didn’t get into the hands of yodel for nearly a week. Once it did was delivered quickly. Very difficult to communicate with my picture.
Ordered 2cm frame but received 1 cm.
Won’t use again.
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Answer by MYPICTURE
9 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us and will be taken into account. We will be reaching out to you via email to provide assistance.
28 Feb 2024
Verified review
It is with the courier company you use / Yodel.
He simply puts your delivery over our fence if no one is in, rather than checking with neighbours first. Every chance that something such as a canvas print will get damaged…..
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Answer by MYPICTURE
28 Feb 2024
We're sorry to hear about this experience with the courier service. We appreciate your feedback and take it seriously. We'll make sure to review this situation internally. Please expect an email from us for further assistance.
25 Feb 2024
Verified review
Tracking info useless until in UK
Picture was ok but communication was very poor
What is not made clear is the pictures are printed in Germany then shipped to a uk courier, so you get no tracking info until it arrives in the uk which takes a whole week.
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Answer by MYPICTURE
25 Feb 2024
We appreciate your feedback regarding the communication process. We're sorry for any inconvenience caused by the shipping and tracking information. We will take your comments into account for future changes. Expect an email from us soon.
6 Mar 2024
Verified review
Not really Happy first picture much smaller than I thought, I ordered a larger one was on offer for the smaller price. The larger one I ordered came today, it not straight on the frame very Disappointed.
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Answer by MYPICTURE
6 Mar 2024
We're truly sorry to hear about your experience. We understand the importance of meeting your expectations and we appreciate your feedback. Please expect an email from us as we want to assist you further.
6 Mar 2024
Verified review
I didn’t expect it to be a rolled picture. I could have had a picture on a canvas for a cheaper option. Maybe it was written somewhere and I missed it. I was disappointed with the price for what it was,
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Answer by MYPICTURE
6 Mar 2024
We're truly sorry to hear about your experience. We value your feedback and will definitely take it into account. We'll reach out to you via email to discuss further.
3 Mar 2024
Verified review
Frame flimsy. And courier used is Yahoo who left the package on the floor at the end of my driveway. So if you want a very average product and a dire delivery service then these are the guys for you!
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Answer by MYPICTURE
3 Mar 2024
We appreciate your feedback regarding the delivery and the product. Rest assured, your comments will be considered to improve our service. We will reach out via email to discuss further.
28 Feb 2024
Verified review
The online service was great. The delivery from Yodal really let the sale down. I have also received way to much marketing since my order (I am still likely to you Mypicture as it is best on price).
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Answer by MYPICTURE
28 Feb 2024
We appreciate your feedback regarding our online service and delivery. We are sorry to hear about your experience with the marketing communications. Your feedback will be taken into account and we will reach out to you via email.
23 Feb 2024
Verified review
Must have missed something in the small print...but whilst the photo and frame were good, it didnt come with any attachment to hang off a wall on the back of frame....dissapointing!
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Answer by MYPICTURE
23 Feb 2024
We regret to hear your experience did not meet your expectations. Please be assured your feedback has been noted. We will be reaching out to you via email to better understand the situation.
9 Mar 2024
Verified review
I've used your company before
This time I'm disappointed really as the zip is broke on the cushion cover. The part you pull to open and close the zipper is none existent.
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Answer by MYPICTURE
9 Mar 2024
We're truly sorry to hear about the zipper issue. We value your feedback and will certainly take it into account. Rest assured, our team will be reaching out to you via email to address this matter further.