MYPICTUREReviews:
26,246 reviews in the last 12 months142,505 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
14 Mar 2024
Verified review
Late on being late.
Mother’s Day gift didn’t arrive on time.
Told I would receive it following Monday didn’t come until the Tuesday.
Will not be using this company again
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Answer by MYPICTURE
14 Mar 2024
We're truly sorry to hear your gift didn't arrive as expected. Your feedback is important to us and will be taken into account. We'll be reaching out to you via email to discuss this matter further.
15 Mar 2024
Verified review
Item not recieved
I cannot coment on the canvas as i have not recieved it, tracking says delivered but has not been delivered to my address. I have no idea where it was delivered to
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Answer by MYPICTURE
15 Mar 2024
We're sorry to hear about the delivery issue. We take your feedback seriously and will look into this matter. Please anticipate an email from us to resolve this.
19 Mar 2024
Verified review
Not the item ,satisfied with that ,but the postage / courier was abysmal !!! Absolutely shocking . I'd rather pay more for postage than deal with Yodel again.
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Answer by MYPICTURE
19 Mar 2024
We're sorry to hear about your courier experience. Your feedback is valuable and will be taken into account. We will reach out to you via email to address this concern further.
17 Mar 2024
Verified review
Awful picture quality with no warning of bad resolution. Very poor from a company that deals in photo art. It's going straight in the bin. Very disappointed.
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Answer by MYPICTURE
17 Mar 2024
We're truly sorry to hear about your experience with the picture quality. We always aim to deliver high-standard products. Your feedback is crucial to us, and we will ensure it's taken into account. We intend to reach out to you via email shortly.
12 Mar 2024
Verified review
I ordered 2 pictures to arrive before mothers day as they were both gifts I got one Monday and the other Tuesday notimpressed I won't order again from you
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Answer by MYPICTURE
12 Mar 2024
We're genuinely sorry to hear about your experience. We highly value your feedback and will definitely consider it in our future operations. Please expect an email from us soon for further assistance.
17 Mar 2024
Verified review
The frame came off in pieces so fast , didn’t last 1 day . Also the gap between them very large . I wouldn’t not recommend the frame around . But
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Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your experience with the frame. Your feedback is valuable to us and we will take it into account. We will reach out to you via email to discuss further.
27 Mar 2024
Verified review
Could not recommend at all. Picture is not true to print uploaded - very poor quality indeed, and an equally poor customer service offered.
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Answer by MYPICTURE
27 Mar 2024
We're genuinely sorry to hear about your experience. We value your feedback as it helps us improve. We aim to ensure all customers are satisfied, so we'll reach out via email to better understand and address your concerns.
10 Mar 2024
Verified review
Extremely disappointed, looking for a way to get a refund or get rid! Poor quality, long delivery time over all completely dissatisfied.
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Answer by MYPICTURE
10 Mar 2024
We're truly sorry to hear about your dissatisfaction. Your feedback is important to us and will be taken into account. We will be in touch with you via email to discuss this further.
27 Mar 2024
Verified review
Cheep for a reason
the pictures seem very cheep. The canvas is thin and the colour not very good.
Also one of the pictures was not square in the frame
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Answer by MYPICTURE
27 Mar 2024
We're sorry to hear about your experience. Our team values your feedback and we'll certainly consider your points about the canvas and color quality. We'll reach out via email to address your concerns better.
14 Mar 2024
Verified review
Print is fine but the canvas is not good quality ones from the pound shop is thicker it is very thin and flimsy won't by from agen
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Answer by MYPICTURE
15 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us and we will certainly bear it in mind. You'll hear from us via email soon.
7 Mar 2024
Verified review
10 days to deliver and not 3 to 5 as advertised. The actual picture was minute compared to the frame, with far far too much border!
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Answer by MYPICTURE
7 Mar 2024
We apologize for any inconvenience. Our team acknowledges your feedback regarding the delivery timeframe and the picture-to-frame ratio. We value your opinion and will consider it for future improvements. An email will be sent to address this matter further.
10 Mar 2024
Verified review
Long wait for delivery. Bombarded with email ads. Hanging kit I paid for was not included.
Will not be using you again 👎
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Answer by MYPICTURE
10 Mar 2024
We're genuinely sorry to hear about your experience. We appreciate your feedback regarding the delivery time and email communication. Your comments about the missing hanging kit are noted. We'll reach out to you via email to better address your concerns.
17 Mar 2024
Verified review
Your commutation to me as your customer is terrible, not even worth one star. I will not be using your company again.
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Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us and will be considered for future improvements. We'll reach out to you via email to address your concerns.
6 Mar 2024
Verified review
Very late delivery and the mug is just my girlfriends face, customer service very poor. I won’t use this service again
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Answer by MYPICTURE
6 Mar 2024
We're truly sorry to hear about your experience. Your feedback is crucial for us to improve. We will surely take your comments into account. Expect an email from us to discuss further.
12 Mar 2024
Verified review
Delivery outside of window.
Mother’s Day offer with no option of delivery in time for Mother’s Day.
Disappointed
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Answer by MYPICTURE
13 Mar 2024
We're genuinely sorry to hear about the delay in the delivery of your Mother's Day offer. We value your feedback and will consider this in our future operations. Please expect an email from us soon.
7 Mar 2024
Verified review
Took to long to arrive told they delivery company needed another address can see the wooden frame through canvas
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Answer by MYPICTURE
7 Mar 2024
We're sorry to learn about your dissatisfaction. Your feedback regarding delivery time and the canvas transparency is noted. Expect an email from us soon, as we value your input to improve our service.
12 Mar 2024
Verified review
The item was a week late and I had to get a replacement from another company and my complaint was not resolved
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Answer by MYPICTURE
13 Mar 2024
We sincerely regret to hear about your experience. We acknowledge your concern regarding the delay and the unresolved complaint. Your feedback is important to us and will be taken into account. We will be reaching out to you via email.
20 Mar 2024
Verified review
Pieces are too tight and there are what looks like burn marks on a few of the pieces. Poor quality overall
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Answer by MYPICTURE
20 Mar 2024
We're sorry to hear about your experience. We take your concerns about the piece fit and the marks seriously and we truly value your feedback. We'll be reaching out via email to understand more and address your concerns.
15 Mar 2024
Verified review
Use a different courier. Delivered to the wrong address (which Yodel deny) and I don't know where it is.
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Answer by MYPICTURE
15 Mar 2024
We're really sorry to hear about this delivery issue. Rest assured, your feedback is important and will be taken into account. We will reach out to you via email to discuss further.
6 Mar 2024
Verified review
Awful service. Took ages to arrive, communication terrible and slow. One picture okay, one very blurred
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Answer by MYPICTURE
6 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and will take it into account. Please expect an email from us for further assistance regarding the blurry picture and communication concerns.