MYPICTURE

Reviews:

Left on my door step after a quite knock

Very disappointed in the delivery time

Absolutely shocking and disgraceful,

Not been delivered! Probably a scam

Delivery too slow, and expensive

Zip broken. Poor quality.

Shocking delivery service

Didn’t receive delivery

Picture on cup wrong way

Delivery far too slow.

Very slow getting out

Didn't arrive in time

Colour is shit

Terrible

Ordered canvas prints of my baby girl and all seemed well. However upon delivery their courier Yodel dumped the parcel at the side of the road in my street. This parcel then disappeared unsurprisingly as it was never delivered to my home. Whilst this was an issue caused by Yodel it has been My Pictures handling of the situation which has caused the issues. They have accepted that the order was never delivered however are refusing to refund me. I have been passed around various so called customer service advisors, the worst of which being Dannielle Blake, Josh Gill and Nancy Gill. Who all refuse to properly speak with me and whose replies are frankly insulting. I have asked on multiple occasions to speak with a manager or supervisor and every time have been denied and told I have no right to speak with anyone and escalate my complaint. At this point I am out of pocket with no order and whilst My Picture have acknowledged they failed to fulfil my order they still refuse to refund me for their failure. Completely unreliable and untrustworthy. Further info JOSH GILL emailed me twice firstly offering me a voucher for the order I did not receive however still refusing to allow me to speak to a manager even after being told I want to complain specifically about the customer service experience he and his colleagues provided not the missing parcel. I replied stating I would accept the voucher as i was exhausted with dealing with them, however I still wanted to speak with a manager regarding my experience. He then sent a second email stating he was not giving me a voucher and was extremely rude in the email. Completely fed up and exhausted with this company.

I would like A full refund as I am not satisfied with how long it taken to come. I have ordered. I ordered it for Valentine’s Day didn’t receive it only received it on Monday. No longer need the items if you can can arrange for them to be collected as I am very upset with the Service when I was ordering, it said guaranteed for delivery for Valentine’s Day please resolve the matter by giving me a refund and take your items back. I will never be using this service again.

So over the years I have bought 15 canvases all fabulous sadly this company has gone down the pan they could not even mount it correctly and when I told them they said it was my fault what a joke I would never recommend this company again and would advise you to not order as customer service is also a joke never again buyers beware I also gave this as a gift and the embarrassment when they opened it, it's a big No from me