MYPICTUREReviews:
25,998 reviews in the last 12 months142,993 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
18 Apr 2024
Verified review
Don’t use them
Bad picture totally bad customer service will never use again
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Answer by MYPICTURE
18 Apr 2024
We're genuinely sorry to hear about your experience. Your feedback is important and will be taken into account. Expect an email from us shortly, where we can address the concerns you've raised in more detail.
17 Apr 2024
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17 Apr 2024
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An absolute shambolic experience! My items ‘could not be delivered’ and then the conflicting miscommunication between the staff members at Picture This was extremely frustrating. I EVENTUALLY got my order but annoyingly having had to re order with another company because of the chaotic information! This was a 50th birthday present for my brother in Africa. What should have been a lovely thing to do turned out to be horrible and stressful. AND the quality of one of the prints is EXTREMELY poor!! Overall, extremely poor service and quality and I will be taking it further!
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Answer by MYPICTURE
17 Apr 2024
We're truly sorry to hear about your experience. Your feedback is important and we would like to better understand your concerns. We will be in touch via email for you to elaborate on your review and rating. Your constructive comments will be taken into account.
17 Apr 2024
Verified review
You can improve deliveries
You can improve by getting a decent delivery company. YODEL are awful. They take no notice of the customers requests like leaving with a nominated neighbour. Instead it’s just thrown on the floor without knocking
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Answer by MYPICTURE
17 Apr 2024
We're sorry to hear about your experience with the delivery. Your feedback is valuable and will be considered. We'll be reaching out to you via email to discuss this further.
17 Apr 2024
Verified review
Picture lacked contrast. Blacks were muddy grey. Also a bit blurry.
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Answer by MYPICTURE
17 Apr 2024
We're sorry to hear about your experience. Your feedback regarding the picture quality is important to us. We'll take this into account and reach out to you via email soon.
17 Apr 2024
Verified review
I’ve had better output before - shame really because I use you quite often
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Answer by MYPICTURE
17 Apr 2024
We appreciate your feedback and we're sorry to hear about your recent experience. Your comments have been noted and we will be reaching out via email to address your concerns. Thank you for your continued support.
17 Apr 2024
Verified review
Not to qualify but for this price that's ok
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Answer by MYPICTURE
17 Apr 2024
We appreciate your feedback and understand your point regarding the price. Your feedback is valuable to us and will be considered in our ongoing efforts to improve our service. Thank you.
17 Apr 2024
Verified review
Wish I could leave zero stars £22 the picture no where near fits the whole canvas which I paid for it to fit this company don't know what they are doing should just use Free prints.com
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Answer by MYPICTURE
17 Apr 2024
We're genuinely sorry to hear about your dissatisfaction. Your feedback is essential for us to improve. We will contact you via email to address the concern raised about the canvas. We value your input and thank you for bringing this to our attention.
16 Apr 2024
Verified review
I have asked for a refund.. you didn’t complete my order and very poor quality what you have sent me
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Answer by MYPICTURE
17 Apr 2024
We're sorry to hear about your experience. Your feedback is highly important to us and we will definitely consider it for future improvements. We will reach out to you via email to address this matter further.
16 Apr 2024
Verified review
Product is faulty with missing letters On pillow cases. And contact with the company is more or less non existent
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Answer by MYPICTURE
16 Apr 2024
We're sorry to hear about your experience. Your feedback is crucial for us to improve. We'll reach out to you via email to better understand the situation.
16 Apr 2024
Verified review
Unhappy with the fact there is nothing in the back to either wall hang or stand up
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Answer by MYPICTURE
16 Apr 2024
We appreciate your feedback. We understand the need for more versatile display options. Your comments will be taken into account for future improvements. Please expect an email from us for further assistance.
16 Apr 2024
Verified review
Late delivery + Missing Hangers
Late delivery. Missing hangers. Hard to reach customer service.
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Answer by MYPICTURE
16 Apr 2024
We regret the inconvenience you've experienced. We acknowledge your feedback regarding delivery, missing items, and customer service accessibility. Rest assured, we will consider this feedback for future improvements. Expect an email from us soon.
15 Apr 2024
Verified review
States I've recieved when I have not not Impressed
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Answer by MYPICTURE
15 Apr 2024
We're genuinely sorry to hear about your recent experience. It seems like there was a misunderstanding regarding the status of your order. We value your feedback and will certainly take it into account. Please expect an email from us shortly for further assistance.
15 Apr 2024
Verified review
Pillow case arrived very dirty condition
Waited 3 weeks for order , once it arrived the back of my pillow case , even though completely sealed in a cellophane bag one quarter was very marked, dirty and pillow itself did not fully fill case . Asked for replacement which they have agreed to , but got no apology . Very disappointed
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Answer by MYPICTURE
15 Apr 2024
We're sorry to hear about your experience. We appreciate your patience and feedback; it's invaluable for our improvement. We will be reaching out via email to better understand the situation.
15 Apr 2024
Verified review
i wouldnt class it as a canvas, more just a print, quite ok quality, not the best
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Answer by MYPICTURE
15 Apr 2024
We appreciate your feedback. It's crucial in helping us enhance our offerings. We acknowledge your view on the quality and assure you that your input will be taken seriously.
14 Apr 2024
Verified review
Love my pic's. Sadly, I was sure I ordered 2 different ones but received 2 identical ones. Not to worry, though, as I can put 1 by as a gift at a later date.
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Answer by MYPICTURE
15 Apr 2024
We appreciate your feedback and understand your concern regarding the order mix-up. We value your input and will certainly take it into account. We will reach out to you via email to discuss further.
14 Apr 2024
Verified review
Great low price but poor finishing
the product was a great low price and the photo is good. However, the finish is poor, and looks like a child has stapled it to the frame. I am not going to take things further, as the picture is just for my study and is not a gift. I feel it is a case of you get what you pay for - if you buy cheap, you get cheap. I would not recommend you and I will not order from you again.
I would not have raised this as a complaint, but you asked for feedback!
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Answer by MYPICTURE
14 Apr 2024
We appreciate your feedback. We're sorry to hear about your experience with the finish and understand your concerns. We will take your feedback into account for future improvements. Please expect an email from us soon for further assistance.
14 Apr 2024
Verified review
Canva + Greeting card
I ordered a canva and a greeting card with a letter in English for my boyfriend.
He sent me a picture of the card with this non-sense words.
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Answer by MYPICTURE
14 Apr 2024
We regret to hear about your experience. We'd appreciate it if you could provide further details about the issue with the card. An email will be sent to discuss this matter further.
13 Apr 2024
Verified review
The finished product is excellent. It took twelve days from order to delivery with indifferent, non human, communication. Customer service appears to be bot driven and seriously inadequate.
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Answer by MYPICTURE
13 Apr 2024
Thank you for your feedback. We understand your concern about our customer service communication style. We are continuously working on enhancing our service and your input is valuable. We will reach out to you via email.
13 Apr 2024
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