MYPICTURE

Reviews:

Very shiny cushion cover. Delivery took too long

I did not receive hanging kit which was paid for

Canvass a bit loose, photograph quite dull

My parcel was left out side in heavey rain

Well presented but no option to zoom out.

item was great but the delivery was slow

Really slow delivery but decent quality

Order took a long time to be sent.

My picture is on the dark side.

Better quality canvas needed.

Picture was slanted

I recently purchased 3 puzzles as Christmas gifts, 2 puzzles had 80pcs & the quality of the cardboard was as I expected, not quite as sturdy though, the 3rd puzzle was for 300pcs this unfortunately was not produced at the same standard as the 2 smaller puzzles, it seemed, in my opinion, to be made of laminated white card as it felt more like plastic (photos attached). I did contact Customer Services about this issue & their response was “I just received response from according department and they said the quality corresponds with the puzzle size“ Also the 300pc puzzle did not sit central even though when ordering it did, the finish on the larger puzzle also looked like it had a glitter effect all through the puzzle (photos attached). My Picture did say “As a gesture of goodwill, I would like to offer you a 50%* voucher for your next order” however as this was for a gift I did decline this offer as they could not supply the puzzle to the same standards as the 2 smaller 80pc puzzles.

The product actually received I am happy with. The length of time taken to receive it, however, made me with I had used another company as the item was a gift required before the item was received. I ordered the product on 11th July. I received a dispatch notification on 13th July to advise it had been dispatched Royal Mail 48 hour. The tracking didn’t actually go live until the 18th July and finally arrived 21st July which was 9 days after the order was placed. The company should take some accountability for the courier they choose to send with, especially when advising a timescale. Despite being happy with the end product I would be apprehensive to shop here again when purchasing a gift if there is a likelihood of ‘courier delays’ after production is complete especially as it is not the typical time of year for expected delays.

My order took 15 days to arrive when it’s quoted on your website as an estimated time of 3-6 days. When I reached out to the customer service they spoke to me like they’d rather be doing Literally anything else than be on the phone. All they did was tell me to phone back again the next day if the tracking still hadn't updated (this was the 6th day of it not arriving). Other than that I phoned again on the 12th day and they said that they would reach out to the courier and get information on the location of my package, they did not get back to me with this information, all they did was send me an email after the package arrived on the 15th day saying “your package has arrived”. The reason I’m giving 3 starts is purely for the good quality of the product - not customer service :/

I ordered a photo to be put into a glass fronted wooden frame. When it eventually arrived it was well packaged up so I doubt it sustained any damage in transit, but I found the corners to be rough and I could see through the joins, plus the backing board wasn't fitted properly so the photo inside was curling at the sides. My partner fixed it for me but for the amount of money I paid, I'm afraid I expected better. Quality obviously wasn't checked before it was despatched. I also added hanging fixtures onto the order but I didn't realise I would have to attach it myself. I wouldn't have paid the extra if I had known because I have a supply of such things at home. All in all, I'm not impressed so I won't be using this service again.

ordered 2 canvas prints easy to choose size and centre print choice of framing ok ready for dispatch 3 days took 5 days to arrive contacted my picture same day as ordered to let them know there was text on one print and asked them to be sure to check it was printed the correct way took them a few days to reply saying it was an automated system and would be the same as the photo i sent delighted to say it was the second canvas when printed was noticeably darker than the photo i sent some detail was lost must be one of the hazards of been an automated service clearly no visual comparison was undertaken as most of the canvas was ok it was not worth the trouble to have it replaced

This is the second "mishap" in a couple of days...not good 1) a packet delivered but was found on opening that the actual item was damaged, it looked as if it , after a closer look at packaging it was "dropped" and two corners were bent upwards spoiling the item. I have now purchased the same item as a replacement. 2) Today (sunday) another packed arrived but not as addressed but at another village and the resident was very good and delivered to MY address although not damaged, from 3 miles away and shoved through her letter box..lucky she came home today and found it inside her front door. not a good ad for Yodel. UKA39904503 769 E Bettinson

Canvas was nice on arrival but they used UPS who sent out an email with a time slot which we waited in to receive as we were excited to receive our newborn shoot pictures in the canvas. Last minute it got cancelled and stated we were in a rural area with no daily deliveries which is incorrect. All other couriers deliver here daily Evri, DPD, Yodel etc. we live in a town not a rural area. Then UPS turned up with it 3 days later. Really poor service and we were going to order more canvases after the first arrived and we saw the quality of it but with that delivery disaster we wouldn’t bother ordering again now.

The order was produced quickly and passed to the courier on the 23rd but finally delivered on the 31st. Contacting Yodel on the 29th I was told they had not received my parcel; concerned, I contacted your customer service to be told rather dismissively that the system said it had been handed over on the 23rd and in any case they wouldn't take any other action until 5 working days had elapsed. The disparity over the package's location for 6 days was of concern and yet your customer service, and I use the term reluctantly, did nothing to reassure this customer.