MYPICTUREReviews:
26,096 reviews in the last 12 months143,346 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
5 Apr 2024
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I've already submitted a detailed explanation regarding my issues
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Answer by MYPICTURE
5 Apr 2024
We appreciate your feedback and understand your concerns. Our team is currently reviewing the details you've provided. We strive to ensure customer satisfaction and will be in touch shortly. Thank you for your patience.
21 Mar 2024
Verified review
Items took ten days to arrive. Other similar sites are way faster.
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Answer by MYPICTURE
21 Mar 2024
We regret to hear about the delay in delivery. We comprehend the importance of timely arrival and we will take your feedback into account. We will reach out to you via email to further discuss the matter.
16 Apr 2024
Verified review
Late delivery + Missing Hangers
Late delivery. Missing hangers. Hard to reach customer service.
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Answer by MYPICTURE
16 Apr 2024
We regret the inconvenience you've experienced. We acknowledge your feedback regarding delivery, missing items, and customer service accessibility. Rest assured, we will consider this feedback for future improvements. Expect an email from us soon.
SL
stephen l.
sutton
10 Apr 2024
Verified review
Picture was a lot smaller then I sent, and not worth the price.
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about your dissatisfaction. Your feedback is important to us. We will reach out to you via email to understand your concerns better. Rest assured, your feedback will be taken into account for future improvements.
20 Mar 2024
Verified review
The quality is good but delivery times are terrible! Big delay!
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Answer by MYPICTURE
20 Mar 2024
We're sorry to hear about your experience with our delivery times. We value your feedback and will certainly take it into account. Expect an email from us soon for further assistance.
24 Mar 2024
Verified review
The picture colour was off tinge and photo was cut off parts
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Answer by MYPICTURE
24 Mar 2024
We regret to hear about your dissatisfaction. We value your feedback and will certainly take it into account. We will reach out to you via email to discuss this matter further.
21 Mar 2024
Verified review
My canvas looks amazing but took a bery long time to arrive
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Answer by MYPICTURE
21 Mar 2024
We appreciate your feedback on the delivery time. Please know, we value your opinion and will certainly consider it for future improvements. Expect an email from us soon.
2 Apr 2024
Verified review
Dreadful long delivery - missed event due delay
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Answer by MYPICTURE
2 Apr 2024
We regret hearing about the prolonged delivery time. Your feedback is valuable and will be considered for improving our service. Expect an email shortly to address this concern.
17 Apr 2024
Verified review
Not to qualify but for this price that's ok
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Answer by MYPICTURE
17 Apr 2024
We appreciate your feedback and understand your point regarding the price. Your feedback is valuable to us and will be considered in our ongoing efforts to improve our service. Thank you.
20 Mar 2024
Verified review
I have bought quite a few over the year but my last one is not a good quality staples missing from the corners frame not as good I won't buy from them again.
I have bought quite a few over the year
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Answer by MYPICTURE
20 Mar 2024
We appreciate your loyalty and feedback. We're here to provide the best possible experience and your insights help us strive towards that. Thank you for sharing your experiences with us.
7 Apr 2024
Verified review
Takes too long for the order to cone
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Answer by MYPICTURE
7 Apr 2024
We're sorry to hear about the delivery delay. We'll be sure to take your feedback into account for improvements. Expect an email from us soon.
5 Apr 2024
Verified review
Not that good not worth the money
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Answer by MYPICTURE
5 Apr 2024
We're sorry to hear about your experience. Your feedback is important to us and we'll surely take it into account for our future improvements.
31 Mar 2024
Verified review
It took too long to deluver
It took too long to deliver
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Answer by MYPICTURE
31 Mar 2024
We appreciate your feedback about the delivery time. It's valuable information for us. We'll contact you via email to discuss further. Rest assured, we'll take your feedback into account to enhance our services.
3 Apr 2024
Verified review
Delivery took a while.
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Answer by MYPICTURE
3 Apr 2024
We appreciate your patience and feedback regarding delivery time. We continually strive to improve our processes for a better customer experience. Your understanding is greatly valued.
19 Mar 2024
Verified review
Just takes too long
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Answer by MYPICTURE
19 Mar 2024
We're sorry to hear about your experience. We continually strive to improve our services and your feedback is invaluable. We'll be reaching out to you via email to understand more about your situation.
31 Mar 2024
Verified review
Just late
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Answer by MYPICTURE
31 Mar 2024
We're truly sorry to hear about the delay. Your experience matters to us and we value your feedback. Rest assured, we're committed to improving our services. We will be reaching out to you via email to further discuss this.
6 Apr 2024
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4 Apr 2024
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19 Mar 2024
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28 Feb 2024
Verified review
Good material but disappointed with print
Bought as a present with photos of pets that have passed in a tribute collage but they didn't let me know that the edges of the design would be cut off and I lost parts of the the collage due to it. My mother of course loves it anyway and says it's a lovely soft material but I was disappointed that my collage edges were lost due to no border warning in the photo uploading process. For the money I paid I expected better. You can see in the attached photos how the head was almost cut completely off the dog in the top left and the bottom the photos are cut in half. I live away from home so I am taking my mum's word for the material quality. I wouldn't buy again due to how badly the image was printed. I mean who cuts the heads off animals in designs? Surely they should have known to resize it if not given the choice to make sure it's within a certain border. I was excited about this for mum but I'm disappointed with the outcome. I would return it but then that's more expense for nothing
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Answer by MYPICTURE
28 Feb 2024
We sincerely appreciate your feedback and are sorry to hear about your disappointment with the collage. We understand how important it is to capture every detail, especially in a tribute. Your comments about the border and resizing have been noted. We will reach out to you via email.