MYPICTUREReviews:
26,236 reviews in the last 12 months143,561 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
30 Apr 2024
Verified review
Grandchildren
My picture came in a reasonable time, however the actual picture with the white deep border looked like it cut the top of the head off my grandson. I opened the picture frame to see if it was ok without the border, unfortunately the picture was also cut down. I have ordered a copy of the picture to put in your frame from another source. I was looking forward to seeing my 6 grandchildren all together which was some achievement as they live in different parts of the UK. So must say not my best experience for a first time user
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Answer by MYPICTURE
30 Apr 2024
We're sorry to hear about your experience. We appreciate your feedback and will take it into account for future improvements. We'll reach out to you via email to better understand your concerns.
8 days ago
Verified review
Poor customer service
The customer service is extremely poor and completely unwilling to help
I placed my order on a Saturday evening and realised I’d chosen the wrong size so I messaged straight away and directly through the chat options to see if I could change the size which the answer was no they didn’t even try to change it and I’m sure they could have at least tried as the picture didn’t arrive until two weeks later so I’m sure they could have at least attempted to edit my order
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Answer by MYPICTURE
8 days ago
We understand your frustration regarding the inability to modify your order. We will take your feedback into account and contact you via email to discuss the issue further. Thank you for bringing this to our attention.
25 Apr 2024
Verified review
Not happy with the quality of the acrylic the picture is very poor the grass in the picture looks like a watercolour and not true likeness I have asked for a refund and wanted to return it but have not been offered at all even though its only been 1 day still of receiving the item
Not a good company I'm afraid as when you are dissatisfied with the product under the trading conditions you should be entitled to a return and refund
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Answer by MYPICTURE
26 Apr 2024
We're genuinely sorry to hear you're not satisfied. It's unfortunate that the product didn't meet your expectations. We appreciate you sharing your feedback and we'll surely take it into account. We'll reach out to you via email to discuss this matter further.
6 days ago
Verified review
My canvas picture is a bit loose on the frame but the pic is ok.
Also the postage was first quoted as £6. When I went through to checkout the price jumped to over £13 pounds!! More than double the amount. I have left a message on the bot thing which said they would message my email but I’ve not heard anything. Not good customer service
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Answer by MYPICTURE
6 days ago
We appreciate your feedback regarding the loose canvas and the unexpected increase in postage costs. We understand your concerns and will take them into account. We will be contacting you via email to discuss the issues you have described.
DJ
Dawn J.
Bexleyheath
23 Apr 2024
Verified review
Finishing very poor. Canvas not cut square so crooked in frame. Used MYPICTURE many times and things seem not to be as good as previous. Delivery took 2 weeks . Did get updated which was good customer service. The finish however of the canvas very poor. How this wasn't picked up before sending amazes me.
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Answer by MYPICTURE
23 Apr 2024
We're sorry to hear about your recent experience with your order. Our team prioritizes high-quality finishes and timely delivery. Your feedback will certainly be taken into account for future improvements. We will be reaching out to you via email to address your concerns further.
8 days ago
Verified review
Poor quality
The quality of the printing really isn’t very good. I was very unhappy with a jigsaw I ordered and complained and then used this voucher to buy some canvasses which are also not great quality - it’s mainly the colours that are the issue. The prices are good but I doubt I’ll be using you again
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Answer by MYPICTURE
8 days ago
We appreciate your feedback regarding the colors in your recent purchases. We will contact you via email to gather more details about this issue. Rest assured, your input will be taken into account as we strive to enhance our offerings.
13 days ago
Verified review
Print was wrong size on arrival.
Print, a single print out, took well over a week to be delivered and when arrived was not printed to size that was requested.
Not worth the hassle to return or refund or anything. Print quality was good and I'm sure the wait is due to popularity and demand from bigger customers.
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Answer by MYPICTURE
13 days ago
We appreciate your feedback and are sorry to hear about the delivery timing and sizing issue. Rest assured, we will take your feedback into account. We will be contacting you via email to discuss this matter further.
10 days ago
Verified review
When I sent the picture through I didn’t realize that their was a highlighted area Honi.Soit.Qui.Mal.Y.Pense. that had red underline as it wasn’t recognized what it meant. To my horror when the poster came through unfortunately it still had the red underline underneath??
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Answer by MYPICTURE
10 days ago
We appreciate you bringing this to our attention. We understand your concern regarding the highlighted area in the image. We will take your feedback into account and our team will be contacting you via email to discuss this matter further.
9 days ago
Verified review
The order came very late, when I checked on the order you simply said that it was my fault even though it was a lot later than it should have been. Also the quality of the rectangle pictures is a little blurry. I will not be recommending or using again.
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Answer by MYPICTURE
9 days ago
We regret to hear about the delay and the quality issue you experienced. Thank you for bringing this to our attention. We will contact you via email to further discuss the matter and take your feedback into account.
21 Apr 2024
Verified review
Only 2 of the 7 ordered are any good.
Heads cut off and out of line, not covering canvas.
Total waste of money.
Used another company recently and none of these issues even though pictures I sent were poor quality.
Lesson learned for me, don't bother
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Answer by MYPICTURE
21 Apr 2024
We're sorry to hear about your experience. We appreciate your feedback and will certainly take it into consideration. Expect an email from us soon to discuss further.
DW
Dave W.
Ardingly
25 Apr 2024
Verified review
My Wife’s 50th Birthday RUINED!!!!
My Wife’s 50th Birthday present ordered from MyPicture was left by my dustbin, 20 minutes later it was thrown in the dustcart 3 dats before her 50th having ordered 4 weeks before in order for delivery!!!!
RUINED MY WIFE’s 50th BIRTHDAY!!!!
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Answer by MYPICTURE
25 Apr 2024
We deeply regret to hear about the unfortunate experience with your order's delivery. We value your feedback and will consider it thoroughly. We'll reach out via email to discuss this matter further.
10 days ago
Verified review
Sorry the jigsaw looks great BUT!!
Sorry the jigsaw looks great, the only trouble is it has one piece missing. I was going to give it to my great granddaughter when she visits tomorrow but now I shall have to go out and buy her something else. Julie Creamer.
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Answer by MYPICTURE
10 days ago
We appreciate your feedback and understand the disappointment with the item. We will be reaching out to you via email to address the issue and offer assistance.
10 days ago
Verified review
1 of my photos had the heads chopped off and they have come out very dark.
I have just printed off some of the photos myself and stuck them over the top.
I will not be ordering again, feel like I've just thrown my money away
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10 days ago
Verified review
The worst picture I've ever seen, all out of focus, and my brothers gead chopped off which upset me greatly as he's just died of cancer age 57.
U broke my heard when the picture arrived, I'm absolutely disgusted..
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Answer by MYPICTURE
10 days ago
Thank you for sharing your feedback. We deeply regret any distress caused by your experience. We appreciate your effort in bringing this to our attention and will be reaching out to you via email to discuss further.
23 Apr 2024
Verified review
When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug
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Answer by MYPICTURE
23 Apr 2024
We regret to hear about your experience. Your feedback is important to us, and we will take it into account. We will reach out to you via email to address the issue further.
7 days ago
Verified review
Shipping time was stated 5-10 working days but waited longer than this with no updates whatsoever. I reached out to the company for updates and eventually got the updates I needed. Poor service.
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Answer by MYPICTURE
7 days ago
Thank you for sharing your experience. We regret the delay in updates and appreciate your patience. Your feedback is valuable and will be taken into account. We will contact you via email to discuss further.
9 days ago
Verified review
The picture has been zoomed into so much that the picture is grainy. I wanted the picture to have our entire bodies in it but they have zoomed in all the way so that it is just head and sholders
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Answer by MYPICTURE
9 days ago
Thank you for sharing your feedback. We regret to hear that the image did not meet your expectations. We will contact you via email to further discuss this matter and take your feedback into account.
28 Apr 2024
Verified review
I am not happy with you because on Saturday the 27th of March you told me that my order was delivered but I have not received my order so could someone please tell me whare is my order..
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Answer by MYPICTURE
28 Apr 2024
We're sincerely sorry to hear about your experience. We definitely value your feedback and will take it into account. Regarding your order, we'll be reaching out to you via email to discuss this further.
21 Apr 2024
Verified review
Order sat for 7 days without being passed to courier.
Completely useless customer service all automated without the capability to understand what the issue was
Will not use again
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Answer by MYPICTURE
21 Apr 2024
We regret to hear of your recent experience. Your feedback is very important to us and helps us improve. We will be reaching out to you via email to discuss this matter further.
25 Apr 2024
Verified review
Unfortunately I never received my parcel.
Due to yodel who was suppose to deliver it , decided to leave my parcel outside, and when I returned home from someone had taken it...
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Answer by MYPICTURE
25 Apr 2024
We're truly sorry to hear about your missing parcel. We value your feedback and will definitely consider it in improving our services. Please expect an email from our team shortly for further assistance.