MYPICTUREReviews:
26,246 reviews in the last 12 months142,505 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
27 Mar 2024
Verified review
Could not recommend at all. Picture is not true to print uploaded - very poor quality indeed, and an equally poor customer service offered.
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Answer by MYPICTURE
27 Mar 2024
We're genuinely sorry to hear about your experience. We value your feedback as it helps us improve. We aim to ensure all customers are satisfied, so we'll reach out via email to better understand and address your concerns.
10 Mar 2024
Verified review
Extremely disappointed, looking for a way to get a refund or get rid! Poor quality, long delivery time over all completely dissatisfied.
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Answer by MYPICTURE
10 Mar 2024
We're truly sorry to hear about your dissatisfaction. Your feedback is important to us and will be taken into account. We will be in touch with you via email to discuss this further.
27 Mar 2024
Verified review
Cheep for a reason
the pictures seem very cheep. The canvas is thin and the colour not very good.
Also one of the pictures was not square in the frame
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Answer by MYPICTURE
27 Mar 2024
We're sorry to hear about your experience. Our team values your feedback and we'll certainly consider your points about the canvas and color quality. We'll reach out via email to address your concerns better.
7 Mar 2024
Verified review
10 days to deliver and not 3 to 5 as advertised. The actual picture was minute compared to the frame, with far far too much border!
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Answer by MYPICTURE
7 Mar 2024
We apologize for any inconvenience. Our team acknowledges your feedback regarding the delivery timeframe and the picture-to-frame ratio. We value your opinion and will consider it for future improvements. An email will be sent to address this matter further.
10 Mar 2024
Verified review
Long wait for delivery. Bombarded with email ads. Hanging kit I paid for was not included.
Will not be using you again 👎
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Answer by MYPICTURE
10 Mar 2024
We're genuinely sorry to hear about your experience. We appreciate your feedback regarding the delivery time and email communication. Your comments about the missing hanging kit are noted. We'll reach out to you via email to better address your concerns.
17 Mar 2024
Verified review
Your commutation to me as your customer is terrible, not even worth one star. I will not be using your company again.
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Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us and will be considered for future improvements. We'll reach out to you via email to address your concerns.
6 Mar 2024
Verified review
Very late delivery and the mug is just my girlfriends face, customer service very poor. I won’t use this service again
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Answer by MYPICTURE
6 Mar 2024
We're truly sorry to hear about your experience. Your feedback is crucial for us to improve. We will surely take your comments into account. Expect an email from us to discuss further.
12 Mar 2024
Verified review
Delivery outside of window.
Mother’s Day offer with no option of delivery in time for Mother’s Day.
Disappointed
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Answer by MYPICTURE
13 Mar 2024
We're genuinely sorry to hear about the delay in the delivery of your Mother's Day offer. We value your feedback and will consider this in our future operations. Please expect an email from us soon.
12 Mar 2024
Verified review
The item was a week late and I had to get a replacement from another company and my complaint was not resolved
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Answer by MYPICTURE
13 Mar 2024
We sincerely regret to hear about your experience. We acknowledge your concern regarding the delay and the unresolved complaint. Your feedback is important to us and will be taken into account. We will be reaching out to you via email.
20 Mar 2024
Verified review
Pieces are too tight and there are what looks like burn marks on a few of the pieces. Poor quality overall
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Answer by MYPICTURE
20 Mar 2024
We're sorry to hear about your experience. We take your concerns about the piece fit and the marks seriously and we truly value your feedback. We'll be reaching out via email to understand more and address your concerns.
15 Mar 2024
Verified review
Use a different courier. Delivered to the wrong address (which Yodel deny) and I don't know where it is.
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Answer by MYPICTURE
15 Mar 2024
We're really sorry to hear about this delivery issue. Rest assured, your feedback is important and will be taken into account. We will reach out to you via email to discuss further.
19 Mar 2024
Verified review
My daughter name is Ayla but I received saying love from Emily received the canvas show as on advert
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Answer by MYPICTURE
20 Mar 2024
We're sorry to hear about this mix-up. Rest assured, we're reviewing the details of your order. Expect an email from us soon for further assistance.
17 Mar 2024
Verified review
Would not recommend
Quicker from payment to customer receiving goods. Far too long and very disappointing
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Answer by MYPICTURE
17 Mar 2024
We regret to hear about your experience. We consistently strive to improve our delivery times. Your feedback is certainly noted. Expect an email from our team shortly.
20 Mar 2024
Verified review
Very dissatisfied …
Twice we have had the canvas come with half the head missing and would like a refund
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Answer by MYPICTURE
20 Mar 2024
We're truly sorry your experience did not match your expectations. We value your feedback and will certainly take it into account. Please expect a direct email from us to discuss this matter further.
12 Mar 2024
Verified review
Ordered for Mother's day. Still not received. Extremely disappointed.
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Answer by MYPICTURE
12 Mar 2024
We're truly sorry to hear about your experience. Your disappointment is understandable. We value your feedback and will certainly take it into account. Please expect an email from us regarding this matter.
13 Mar 2024
Verified review
It’s awful I can’t give this to my auntie to hang on the wall
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Answer by MYPICTURE
14 Mar 2024
We're genuinely sorry to hear about your dissatisfaction. We value your feedback and will certainly take it into account. Expect an email from us soon for further assistance.
4 Mar 2024
Verified review
Cushion arrived no cover and it was for a birthday present
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Answer by MYPICTURE
4 Mar 2024
We're truly sorry to hear about this. We value your feedback and it will be taken into account. We will reach out to you via email to assist further.
18 Mar 2024
Verified review
Check the photos haven’t moved and cut peoples heads off
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19 Mar 2024
Verified review
No idea when the order is coming and taken far too long
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Answer by MYPICTURE
19 Mar 2024
We regret to hear about your experience. Rest assured, we deeply value your feedback and will do our utmost to improve. Expect an email from us soon to discuss this matter. Thank you for your patience.
13 Mar 2024
Verified review
Arrived late and customer service responses are poor
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Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your experience. Our team values your feedback and we're committed to improving. We will reach out via email to discuss this matter in more detail and work towards a resolution.