MYPICTURE- Logo - reviews

MYPICTURE
Reviews:

25,998 reviews in the last 12 months142,993 total reviews  

4.78
Excellent

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Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE

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18 Feb 2024
 Verified review
love the product, well printed and packaged and appreciated the fixings provided. Yodel delivery service not so good. really poor tracking until the day of delivery.
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Answer by MYPICTURE
18 Feb 2024
We appreciate your feedback regarding the delivery service. We understand the importance of reliable delivery tracking and will certainly take your comments into account. Please expect an email from us soon. Thank you.
18 Feb 2024
 Verified review
Well presented but no option to zoom out.
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Answer by MYPICTURE
18 Feb 2024
Thank you for your valuable feedback. We appreciate your suggestion about the zoom out option. Your feedback will certainly be taken into account for future enhancements.
17 Feb 2024
 Verified review
I wasn't overly impressed with the quality. Felt it could have been finished off a bit better
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Answer by MYPICTURE
18 Feb 2024
We appreciate your feedback and understand your concerns about the quality. Your observations are vital to us and we'll certainly take them into account. Please expect an email from us to discuss this further.
16 Feb 2024
 Verified review
item was great but the delivery was slow
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Answer by MYPICTURE
16 Feb 2024
We appreciate your feedback regarding the delivery speed. It's valuable to us as we continue to improve our services. Expect an email from us for more information.
16 Feb 2024
 Verified review

Mixed Feelings on mypicture Photo Printing Experience

I recently had a photo printed as a poster through mypicture, and my experience was a blend of satisfaction and slight disappointment. On a positive note, the overall project outcome was pleasing. The material quality of the poster and the print itself were commendable, highlighting mypicture's commitment to delivering durable and visually appealing products. However, a significant drawback was encountered regarding the photo upload process and the resultant print clarity. The website's limitation on the file size for uploads directly impacted the quality of the printed photo. Despite having a higher quality version of the photo, the restriction to a smaller MB size meant compromising on the clarity, leading to a slightly blurry outcome on the poster. This was a letdown, considering the potential of having a pristine print had the file size constraint not been in place. A constructive suggestion for mypicture would be to integrate a feature that alerts users when the uploaded image may result in a blurry print when scaled to larger sizes. Additionally, providing recommendations for the optimal photo print size based on the uploaded file's quality could greatly enhance customer satisfaction. Such a proactive approach would help manage expectations and guide users in selecting the best possible print size to avoid disappointment. In summary, while I am happy with the project and appreciate the quality of the poster material and print, there is room for improvement in the photo upload process. Enhancing user guidance on print quality and size recommendations could make the mypicture photo printing experience flawless.
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Answer by MYPICTURE
16 Feb 2024
Thank you for your thorough feedback. We understand your concerns regarding the photo upload process and its impact on the print clarity. We appreciate your constructive suggestion and will definitely take it into account. You can expect an email from us shortly.
16 Feb 2024
 Verified review
The photo frames were not that great quality for the price really, your typical “the range type frames” which you could purchase and stick a photo in it yourself for a third of the price.
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Answer by MYPICTURE
16 Feb 2024
We appreciate your feedback regarding the frames. It's unfortunate to hear they didn't meet your expectations. We will take your comments into account for future improvements. Expect an email from us soon.
15 Feb 2024
 Verified review

Good end product but

Good end product, but be warned shipping takes a little while and incorrect status updates of parcel. They send an email to suggest parcel is in transit, when it's in fact not. Happened three times to me now
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Answer by MYPICTURE
15 Feb 2024
We appreciate your feedback regarding the shipping updates. We’re always striving to enhance our services and your input aids us in this. We will be contacting you via email to further understand your experience.
15 Feb 2024
 Verified review

Canvas photos were very good but ……

Canvas photos were very good. However communication and delivery was poor.
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Answer by MYPICTURE
15 Feb 2024
We appreciate your feedback on the communication and delivery aspect. Your comments will certainly be taken into account for our future improvements. Please expect an email from us for further correspondence.
14 Feb 2024
 Verified review
Ordered the aluminium photo print panorama 120x30 cm. I am pleased with the print but did not realise there would be no way of hanging it as the back is completely smooth. I saw there is a hanging kit but not the size to fit the panorama. The only way to put Ito. The wall is with sticky tape so I’m very disappointed as this was not made clear when I ordered it.
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Answer by MYPICTURE
15 Feb 2024
We appreciate your feedback regarding the hanging method for our prints. We understand your disappointment and will take your comments into consideration. Expect an email from us to further address this concern.
14 Feb 2024
 Verified review
Picture was slanted
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Answer by MYPICTURE
14 Feb 2024
We're sorry to hear about your experience. Your feedback is important to us and will be taken into account. Please expect an email from us for further assistance.
14 Feb 2024
 Verified review
Very thin quality canvas unsure if I chose the cheap option . Ok for delivery price only .
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Answer by MYPICTURE
14 Feb 2024
We appreciate your feedback on the canvas quality. We understand your concerns and are always striving to improve. We'll incorporate your feedback in our ongoing efforts. Expect an email from us soon.
13 Feb 2024
 Verified review
Order took a long time to be sent.
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Answer by MYPICTURE
13 Feb 2024
We appreciate your feedback regarding the delivery time. We understand the importance of timely delivery and your input will surely be taken into account. Look forward to an email from us addressing this.
KE
Kim e.
Birmingham
11 Feb 2024
 Verified review
Sorry for the low score as ive had a few of these but I didn't realise it was as small as it was still a beautiful picture but way too small
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Answer by MYPICTURE
11 Feb 2024
We appreciate your feedback. We understand size expectations may vary. Your comments will be taken into account to improve our product descriptions. Look out for an email from us for further assistance.
11 Feb 2024
 Verified review

Quite a few minor imperfections

The delivery took a while and quite a few minor marks and imperfections which I wouldn't expect. Thought canvas picture is very good quality on the whole, just the blemishes let the picture down.
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Answer by MYPICTURE
11 Feb 2024
We appreciate your feedback on the delivery and quality of the item. We regret any inconvenience caused. Your comments are noted and will be considered for future improvements. We'll reach out via email for further clarification.
10 Feb 2024
 Verified review
My picture is on the dark side.
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Answer by MYPICTURE
10 Feb 2024
We appreciate your feedback regarding the darkness of your image. We are committed to improving our services based on customer inputs and your comment will be taken into account. Expect an email from us for more details.
10 Feb 2024
 Verified review
Check product before posting (missing parts) Well-made top quality.
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Answer by MYPICTURE
10 Feb 2024
We appreciate your feedback. We're sorry to hear about the missing parts. We're constantly striving to improve our services and your input helps us do that. You'll be contacted via email soon for further assistance.
10 Feb 2024
 Verified review
I was a little disappointed as not all the photo was in the print I sent for, and because it was a gift I felt I couldn't give it to the person as they new what the photo was like.
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Answer by MYPICTURE
10 Feb 2024
We're deeply sorry to hear about your disappointment. Your feedback is invaluable to us and we appreciate your sharing this experience. We're continually striving to improve our service. Thank you.
10 Feb 2024
 Verified review
Really slow delivery but decent quality
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Answer by MYPICTURE
10 Feb 2024
We appreciate your feedback regarding the delivery speed. Your input is valuable in helping us improve our services. We will reach out via email to discuss this further.
9 Feb 2024
 Verified review
Better quality canvas needed.
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Answer by MYPICTURE
9 Feb 2024
We appreciate your feedback regarding the quality of material used. Your insights are valuable to us and will be considered for our future endeavors to improve customer satisfaction. Thank you for your input.
8 Feb 2024
 Verified review
Tracking information was very sparse and when I tried to contact both yourselves and yodel all I got was negative or no responses
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Answer by MYPICTURE
9 Feb 2024
We appreciate your feedback regarding the tracking information and communication experience. We're committed to improving our services and your input is valuable in this process. Thank you for sharing your experience.