MYPICTUREReviews:
26,246 reviews in the last 12 months142,505 total reviews
Excellent
TrustmarkValid
Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
Read more
Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
Read more
Reviews for MYPICTURE
17 Mar 2024
Verified review
Report review
16 Mar 2024
Verified review
Shocking delivery service
Report review
Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your experience with our delivery service. We value your feedback and it will be taken into consideration. Expect an email from us to further address this issue.
16 Mar 2024
Verified review
Canvas quality was OK. That's it though
Canvas quality was OK. Nothing to write joke about. The pictures looked good on them, but they should do as they were profession quality photos. However, delivery was horrendous. I was told by My Picture that the order was completed and with the courier. The courier didn't actually have the parcel until 4 days after this date!! They then took a further week to deliver it. I needed items when they said they would be here. I will never use the company again, based on this, hence the 1 star score. Since learnt they are based in Germany, so will use UK based companies from now on, to ensure smooth delivery
Report review
Answer by MYPICTURE
16 Mar 2024
We appreciate your feedback and are truly sorry for your experience. We understand your frustration with the delivery process. We'll use your comments to help us improve our service. Please expect an email from us to discuss this further.
16 Mar 2024
Verified review
Report review
15 Mar 2024
Verified review
Item not recieved
I cannot coment on the canvas as i have not recieved it, tracking says delivered but has not been delivered to my address. I have no idea where it was delivered to
Report review
Answer by MYPICTURE
15 Mar 2024
We're sorry to hear about the delivery issue. We take your feedback seriously and will look into this matter. Please anticipate an email from us to resolve this.
15 Mar 2024
Verified review
Use a different courier. Delivered to the wrong address (which Yodel deny) and I don't know where it is.
Report review
Answer by MYPICTURE
15 Mar 2024
We're really sorry to hear about this delivery issue. Rest assured, your feedback is important and will be taken into account. We will reach out to you via email to discuss further.
14 Mar 2024
Verified review
Late on being late.
Mother’s Day gift didn’t arrive on time.
Told I would receive it following Monday didn’t come until the Tuesday.
Will not be using this company again
Report review
Answer by MYPICTURE
14 Mar 2024
We're truly sorry to hear your gift didn't arrive as expected. Your feedback is important to us and will be taken into account. We'll be reaching out to you via email to discuss this matter further.
14 Mar 2024
Verified review
Not been delivered! Probably a scam
Report review
Answer by MYPICTURE
14 Mar 2024
We sincerely regret hearing about your experience. Your concern is important to us and we wish to rectify this for you. Expect a detailed email from us addressing this issue shortly.
13 Mar 2024
Verified review
It’s awful I can’t give this to my auntie to hang on the wall
Report review
Answer by MYPICTURE
14 Mar 2024
We're genuinely sorry to hear about your dissatisfaction. We value your feedback and will certainly take it into account. Expect an email from us soon for further assistance.
13 Mar 2024
Verified review
The pictures were smaller than they showed on the website and previewed, meaning it didn’t look right, they were blurred! The covers are cheap polyester and the zips are inside out - cheap rubbish - can’t gift them as they are !! They look appalling, such a massive disappointment
Report review
Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us and we'll definitely take it into account. We'll reach out to you via email to discuss further.
13 Mar 2024
Verified review
Ridiculous They’ve sent me a 60 x 40 canvas with…
They’ve sent me a 60 x 40 canvas with the photo just across the middle & nowhere near the edges. Weird colours on the bottom edge. Definitely not what I ordered or how it was shown on the review. Still not heard back from them
Report review
Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your experience. The described issue with your canvas is concerning. We will surely consider your feedback. Expect an email from us for further assistance.
13 Mar 2024
Verified review
I’m not impressed.. I have ordered lots of canvases through your company and my last purchase I thought, ah they will be like my previous purchases, as they cost the same amount (£36) but when they arrived all 6 canvases were half the width, as in height than my previous ones I bought.. why is this please
Report review
Answer by MYPICTURE
13 Mar 2024
We regret to hear about the discrepancy you've noticed. We aim to maintain consistency in our products. We'll look into this matter and your feedback will be taken into account. Expect an email from us soon.
13 Mar 2024
Verified review
No estimate delivery time, canvas was stretched
I was not given an estimated delivery date and it took over a week to arrive. Not to mention that the canvas itself is slightly askew and stretched. The delivery service (Yodel) was absolutely abysmal.
Report review
Answer by MYPICTURE
13 Mar 2024
We regret to hear about your experience. We value your feedback regarding the delivery timeframe and canvas condition. We'll be reaching out via email to further discuss this matter, as your satisfaction is important to us.
13 Mar 2024
Verified review
Very slow getting out
Report review
Answer by MYPICTURE
13 Mar 2024
We regret to hear about your experience. Your feedback is valuable and will be taken into account. For further assistance, we will be reaching out to you via email.
13 Mar 2024
Verified review
Arrived late and customer service responses are poor
Report review
Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your experience. Our team values your feedback and we're committed to improving. We will reach out via email to discuss this matter in more detail and work towards a resolution.
13 Mar 2024
Verified review
Picture had no definition, was very disappointing
Report review
Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your disappointment. Your feedback is important to us and will be taken into account. We will reach out to you via email to better understand your concerns.
12 Mar 2024
Verified review
Colour is shit
Report review
Answer by MYPICTURE
13 Mar 2024
We're truly sorry to learn you're not satisfied with the color. Your feedback is important to us and will be considered. Please expect an email from us inviting you to elaborate on your experience.
12 Mar 2024
Verified review
Zip broken. Poor quality.
Report review
Answer by MYPICTURE
13 Mar 2024
We're truly sorry to hear about your experience. Your feedback is important to us. We're committed to delivering quality and will take your comments into account. Please expect an email from us soon.
12 Mar 2024
Verified review
The item was a week late and I had to get a replacement from another company and my complaint was not resolved
Report review
Answer by MYPICTURE
13 Mar 2024
We sincerely regret to hear about your experience. We acknowledge your concern regarding the delay and the unresolved complaint. Your feedback is important to us and will be taken into account. We will be reaching out to you via email.
12 Mar 2024
Verified review
Delivery outside of window.
Mother’s Day offer with no option of delivery in time for Mother’s Day.
Disappointed
Report review
Answer by MYPICTURE
13 Mar 2024
We're genuinely sorry to hear about the delay in the delivery of your Mother's Day offer. We value your feedback and will consider this in our future operations. Please expect an email from us soon.