MYPICTUREReviews:
26,096 reviews in the last 12 months143,346 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
31 Aug 2023
Verified review
The frame was broken in one corner when it arrived and had to be super-glued back
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Answer by MYPICTURE
1 Sept 2023
We apologize for the inconvenience caused by the broken frame in your order. We understand how frustrating this must be for you. We will thoroughly investigate the matter and reach out to you via email as soon as possible to discuss a resolution. Thank you for bringing this to our attention.
3 Dec 2023
Verified review
Poor quality, looks really cheap. Doesn't come with a box. Not worth the money
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Answer by MYPICTURE
3 Dec 2023
We're sorry to hear about your dissatisfaction. Your feedback is important to us and we'll take it into account for future improvements. Expect an email from us soon to discuss further.
14 Nov 2023
Verified review
Good product, but took far too long to be delivered. It was a birthday present.
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Answer by MYPICTURE
14 Nov 2023
We appreciate your feedback. The timing of delivery is crucial, especially for special occasions. We apologize for any inconvenience. Your feedback will be taken into account for improving our services.
1 Nov 2023
Verified review
Sent black mug not what I ordered as I ordered a mug with my deceased partner on
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Answer by MYPICTURE
3 Nov 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
3 Oct 2023
Verified review
Good product but no customer service available as j had a problem with the order
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22 Jul 2023
Verified review
Paid £6 for 5-6 day delivery and it took 12 days!!!!! Live chat just ignored me
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29 Jun 2023
Verified review
Canvas was brilliant, but the delivery service was not very good delays 3 times
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16 Dec 2023
Verified review
Order four items just two was delivered and it was a birthday gift felt so bad.
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Answer by MYPICTURE
17 Dec 2023
We're truly sorry to hear about this. We understand how critical timing can be for gifts. Your feedback has been noted and will help us improve. Expect an email from us soon for further assistance.
18 Jul 2023
Verified review
Canvas was very poor quality. Too loose on the frame, badly folded and marked.
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7 Jul 2023
Verified review
Cheap but not a great finish to my canvas print. Will go elsewhere next time.
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23 Jun 2023
Verified review
Worst service ever
Perhaps the worst service I’ve ever received.
Chose elsewhere - end of story.
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11 Oct 2023
Verified review
Delivery time, took too long. Tracking did not agree with couriers Tracking.
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30 Sept 2023
Verified review
Supposed to b a canvas was a slate in thickness and not a very good one either
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Answer by MYPICTURE
3 Oct 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
20 Aug 2023
Verified review
Include a canti lever stand (or any mechanism tonprop frame up) would be nice.
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15 Nov 2023
Verified review
Figure on left cut out of delivered picture. Picture shown was not delivered.
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Answer by MYPICTURE
15 Nov 2023
We're sorry to hear about your experience. We appreciate your feedback and will take it into account. We look forward to resolving your concern via email soon.
29 Jul 2023
Verified review
Poor delivery would never use again
Ordered for birthday arrived week after
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Answer by MYPICTURE
31 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
5 Jun 2023
Verified review
Haven't even received a order number but money taken from my bank on 24th may
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Answer by MYPICTURE
6 Jun 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
18 Nov 2023
Verified review
The canvas is not pulled tight, and the picture doesn't line up on the folds
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Answer by MYPICTURE
18 Nov 2023
We're sorry to hear about the issues you've experienced. Your feedback is vital and we appreciate you sharing your observations. We'll certainly take this into consideration for the future.
24 Oct 2023
Verified review
Canvas are good.
The mug is just a 50p cheap mug with a faded picture on it.
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10 Oct 2023
Verified review
I m a bit disappointed because I did a mistake and no-one checks the order !
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