MYPICTUREReviews:
26,180 reviews in the last 12 months142,382 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
5 Dec 2023
Verified review
the picture was not in the frame .It didn't represent the photo
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Answer by MYPICTURE
5 Dec 2023
We regret to hear about your experience. Your feedback is important to us and will be taken into account. We'll reach out via email to assist you further.
26 Nov 2023
Verified review
very disappointed. Picture was not sharp. It looked out of focus.
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Answer by MYPICTURE
26 Nov 2023
We're sorry to hear about your disappointment. Your feedback is important to us and we want to ensure your concerns are addressed. Expect an email from our team to discuss this further.
15 Oct 2023
Verified review
Very disappointed in the packaging. Picture good, wrapping poor.
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Answer by MYPICTURE
15 Oct 2023
We're sorry to hear about your disappointment with the packaging while the picture was satisfactory. Your feedback is important to us. Rest assured, we will delve into this matter further and contact you via email to address your concerns. Thank you for letting us know.
9 Oct 2023
Verified review
Make sure item is not put in garden on decking to get soaking wet
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Answer by MYPICTURE
9 Oct 2023
We're sorry to hear about your item being left in an inappropriate location. We appreciate your frustration and assure you we will look into this matter. You can expect an email from us shortly to discuss further. Thank you for your patience and understanding.
29 Sept 2023
Verified review
Pictures are fine. Delivery at 7 days from dispatch is too long.
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Answer by MYPICTURE
3 Oct 2023
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
20 May 2023
Verified review
My pictures can back half body about 3 of them very disappointed
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Answer by MYPICTURE
22 May 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
6 Sept 2023
Verified review
Did not arrive on time. Almost a week late. With no explanation
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Answer by MYPICTURE
17 Sept 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
2 Aug 2023
Verified review
Contacted you appalling customer service nobody got back to me
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Answer by MYPICTURE
3 Aug 2023
We are very sorry to hear that you have had a bad experience with our customer service. We will process your case again immediately and contact you by email.
22 Jul 2023
Verified review
Product quality excellent .
Delivery abissmal .
Change from UPS
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22 Jun 2023
Verified review
Delivery was longer than stated and very poor customer service
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15 Nov 2023
Verified review
Picture is stretched to much and lost most of the back ground.
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Answer by MYPICTURE
15 Nov 2023
We're sorry to hear about your experience. Your feedback regarding the picture quality is noted. We'll reach out to you via email to help rectify the issue. We appreciate your understanding.
8 Nov 2023
Verified review
No. There is a piece missing in my jigsaw. Very disappointing
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Answer by MYPICTURE
8 Nov 2023
We're truly sorry to hear about the incomplete jigsaw. Your feedback is valuable to us. Expect an email from us to discuss this further. We're eager to help resolve this issue for you.
7 Sept 2023
Verified review
Whole experience crap waiting a month only to get wrong order
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Answer by MYPICTURE
14 Sept 2023
We are very sorry that you received the wrong shipment. Such a shipping error is unacceptable and we will immediately forward this case to the relevant departments and have it investigated. Our customer service team will be in touch shortly.
27 Jul 2023
Verified review
took to long to arrive as delivery dates got changed not happy
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Answer by MYPICTURE
17 Sept 2023
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
26 Dec 2023
Verified review
Delivered Late and not to the customers delivery instruction
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Answer by MYPICTURE
27 Dec 2023
We sincerely regret the inconvenience caused. Your feedback is essential in helping us improve our services. We will contact you via email to delve into your experience and ensure your future experiences are better.
14 Nov 2023
Verified review
Part of head cut off in one . White space on left the other.
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Answer by MYPICTURE
16 Nov 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email.
14 Nov 2023
Verified review
Didn’t receive order . Not sure were the item was sent too .
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Answer by MYPICTURE
14 Nov 2023
We regret to hear of your experience. We're currently investigating the whereabouts of your order. Your feedback is essential for us to improve. We'll be reaching out to you via email soon.
19 Oct 2023
Verified review
I centred the picture online but recieved an uncentred canvas
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Answer by MYPICTURE
21 Oct 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by email and look forward to your answer.
29 Jul 2023
Verified review
There was a measurement printed at the bottom of the product
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Answer by MYPICTURE
31 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
21 Jul 2023
Verified review
Haven't received the Product cannot find the contact details
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