MYPICTUREReviews:
26,118 reviews in the last 12 months142,568 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
28 Sept 2023
Verified review
Corrie left parcel out all day in the rain and water has damaged my canvas
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Answer by MYPICTURE
30 Sept 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
4 Sept 2023
Verified review
Unreliable don't deliver on time and the team give you fake info and lies.
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Answer by MYPICTURE
4 Sept 2023
We apologize for any inconvenience caused by the delay in delivering your order. We take your feedback seriously and will investigate the matter further. We will reach out to you via email as soon as possible to discuss this issue in detail. Thank you for bringing this to our attention.
21 Aug 2023
Verified review
Canvas i recieved had two white panels either side and photo was speckled
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Answer by MYPICTURE
21 Aug 2023
We apologize for the inconvenience caused by the issue with your canvas. We will thoroughly investigate the matter and reach out to you via email to discuss a resolution. Thank you for bringing this to our attention.
19 Aug 2023
Verified review
A present for my husband on our 5th anniversary came late. Waste of money
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Answer by MYPICTURE
19 Aug 2023
We are very sorry to hear that your order did not arrive on time. We understand how important it is to receive your purchase in a timely manner. We will review your case and contact you via email to address this issue. Thank you for bringing this to our attention.
22 Jul 2023
Verified review
Mixed feelings
Great printing, terrible delivery service and poor customer service, sorry
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Answer by MYPICTURE
25 Jul 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
23 Jun 2023
Verified review
Product fine but let down by appalling customer service and delivery time
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16 Nov 2023
Verified review
Picture quality really poor. Dark patches and not centered to the frame.
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Answer by MYPICTURE
16 Nov 2023
We're sorry to hear about your experience. Your feedback about the picture quality is valuable to us. We will consider it for future improvements. Expect an email from us for further assistance.
6 Jul 2023
Verified review
Took a very long time to come never again will I order from this company
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Answer by MYPICTURE
10 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
23 Dec 2023
Verified review
Zip was faulty,and no replacement offered,will not order from you again
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Answer by MYPICTURE
24 Dec 2023
We're sorry to hear about the issue with the zip. Your feedback is valuable to us and will be taken into account. We'll reach out to you via email to address this concern.
14 Dec 2023
Verified review
Zip broken on cushion cover. Yet to get a reply from customer services.
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Answer by MYPICTURE
15 Dec 2023
We regret the issues with the cushion cover zipper and the delay in response. We appreciate your patience and will ensure your feedback is considered. Expect an email from us soon for further assistance.
26 Nov 2023
Verified review
The picture sits to one side more so it's so the white strip on one side
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Answer by MYPICTURE
26 Nov 2023
We regret to hear about your experience. To better understand the issue and explore possible solutions, we invite you to provide more detail. Rest assured, your feedback is valuable to us. We will reach out to you via email soon.
14 Sept 2023
Verified review
Product arrived late with what looked a smudge on my face on the picture
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Answer by MYPICTURE
14 Sept 2023
We are truly sorry for the late arrival and the unfortunate smudge on your picture. We acknowledge your dissatisfaction and would like to delve deeper into this issue. We'll be contacting you via email soon to discuss this further. Your feedback is greatly appreciated.
10 Sept 2023
Verified review
the quality of the photos were shocking not half as nicw I as I expected
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Answer by MYPICTURE
13 Sept 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
25 Aug 2023
Verified review
DREADFUL DELIVERY
The picture is fine. The communication and delivery by UPS was dreadful.
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Answer by MYPICTURE
14 Sept 2023
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
20 Aug 2023
Verified review
Poor quality frame assembly. Retaining clips 2 had come out in transit.
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Answer by MYPICTURE
20 Aug 2023
We apologize for the poor quality frame assembly and the issue with the retaining clips. We will thoroughly review your case and promptly contact you via email to address this matter. Thank you for bringing it to our attention.
19 Aug 2023
Verified review
Absolute joke.. no common sense on how to produce a quality picture. !!!
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Answer by MYPICTURE
19 Aug 2023
We are sorry to hear about your disappointment with the quality of your picture. We take customer satisfaction seriously and would like to investigate this further. Please provide us with your order details via email so that we can assist you accordingly. Thank you for bringing this to our attention.
2 Aug 2023
Verified review
Items not received. Still waiting to hear when order will be fulfilled.
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Answer by MYPICTURE
3 Aug 2023
Thank you for your feedback. We apologize for the inconveniences regarding your shipment. We will check the status of your package and contact you via email for a solution.
20 Jul 2023
Verified review
Quality is very poor, would like to return as i do not want to keep them
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Answer by MYPICTURE
25 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
28 Jun 2023
Verified review
Don't use UPS it was rescheduled 3 times ! So more than 10 days late.
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Answer by MYPICTURE
4 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
10 Oct 2023
Verified review
My items was damaged ! Not happy at all after spending a lot of money
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Answer by MYPICTURE
12 Oct 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.