MYPICTUREReviews:
26,096 reviews in the last 12 months143,346 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
12 Apr 2024
Verified review
Disappointed
The canvas is very bobbly and the picture hasn't been stretched enough around the wood so the edges can been seen on the picture. Very disappointed. Need to get it done again as it's an anniversary present
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Answer by MYPICTURE
12 Apr 2024
We're truly sorry to hear about your dissatisfaction. We value your feedback and it's important to us. We'll contact you via email to understand your concerns better and hope to improve based on your experience.
10 Apr 2024
Verified review
I was very happy to order it, something unusual... It came not completed? It is missing one puzzle, it should be a gift but now I am not sure if it will come on time... Little be disappointed.
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about the missing puzzle piece. Your feedback is important to us and will be taken into account. We will be reaching out to you via email to address this matter.
5 Apr 2024
Verified review
The picture is perfect thank you. Your probem is your delivery company Evri who take forever to deliver. I was notified the order was despatched on27/03/24.
It was finally delivered on 04/04/24
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Answer by MYPICTURE
5 Apr 2024
We acknowledge your feedback about the delivery. It's unfortunate to hear about this delay. Rest assured, your comments will be taken into account. We will reach out to you via email to discuss this further.
19 Mar 2024
Verified review
Quality of workmanship low. Took too long to dispatch
Order to ages to dispatch, online tracker said it had been collected when it hadn't. Pictures look rushed when they have been attached with the staples to the board. Has ripples in the canvas.
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Answer by MYPICTURE
19 Mar 2024
We're sorry to hear about the delivery delay and your concerns over the canvas. Your feedback is important to us and will be taken into account. We'll be reaching out via email to better understand and assist with your situation.
25 Mar 2024
Verified review
The photo I sent you for the canvas was stretched too much at the top, so much so it has cut out the top of the boys heads, where as it could have been pulled down at the bottom, not happy!!!!
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Answer by MYPICTURE
26 Mar 2024
We regret to hear about your experience. We'd like to have a closer look at the issue mentioned. Please expect an email from our team. Your feedback will certainly be taken into account.
13 Apr 2024
Verified review
The finished product is excellent. It took twelve days from order to delivery with indifferent, non human, communication. Customer service appears to be bot driven and seriously inadequate.
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Answer by MYPICTURE
13 Apr 2024
Thank you for your feedback. We understand your concern about our customer service communication style. We are continuously working on enhancing our service and your input is valuable. We will reach out to you via email.
10 Apr 2024
Verified review
The finished cushion is not as vibrant as the picture supplied. The filling also does not go into one of the corners and this has put a crease in it.
I am disappointed in the finish.
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear your cushion didn't meet your expectations. Your feedback about the vibrancy and filling is valued. We'll ensure it is considered for future improvements. You'll receive an email from us soon.
22 Mar 2024
Verified review
Everything is OK with picture itself. Problem is with delivery. Not everyone sitting at home and waiting for a parcel. Please add collect from store to delivery opinions.
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Answer by MYPICTURE
23 Mar 2024
We appreciate your feedback regarding our delivery options. Your suggestion about adding a store collection option is valuable. We will take this into consideration for future improvements. Please expect an email from us for further updates.
24 Mar 2024
Verified review
The shipping took almost two weeks instead of 4-8 days but the quality og my picture was really good and im happy with it and will definitely be buying more canvas
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Answer by MYPICTURE
24 Mar 2024
We regret to hear about the delay in shipping. Your feedback is highly valued and helps us improve. We're glad you're pleased with the quality. We'll reach out via email to further discuss your experience.
14 Apr 2024
Verified review
Love my pic's. Sadly, I was sure I ordered 2 different ones but received 2 identical ones. Not to worry, though, as I can put 1 by as a gift at a later date.
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Answer by MYPICTURE
15 Apr 2024
We appreciate your feedback and understand your concern regarding the order mix-up. We value your input and will certainly take it into account. We will reach out to you via email to discuss further.
19 Mar 2024
Verified review
Not the item ,satisfied with that ,but the postage / courier was abysmal !!! Absolutely shocking . I'd rather pay more for postage than deal with Yodel again.
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Answer by MYPICTURE
19 Mar 2024
We're sorry to hear about your courier experience. Your feedback is valuable and will be taken into account. We will reach out to you via email to address this concern further.
31 Mar 2024
Verified review
Poor quality material I even broke my nail trying to zip it up as the zip didn’t have a tab to hold onto to zip it up
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Answer by MYPICTURE
31 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and will certainly consider it as we continuously strive to improve our customers' satisfaction. Your comfort and convenience are our priority.
16 Apr 2024
Verified review
Product is faulty with missing letters On pillow cases. And contact with the company is more or less non existent
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Answer by MYPICTURE
16 Apr 2024
We're sorry to hear about your experience. Your feedback is crucial for us to improve. We'll reach out to you via email to better understand the situation.
27 Mar 2024
Verified review
I ordered the puzzle, I wish it was placed on a thicker piece of card or even in a box like a gig saw puzzle.
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Answer by MYPICTURE
27 Mar 2024
We appreciate your feedback on the puzzle's packaging and understand your concern. We'll certainly take your suggestions into account. Expect to hear from us via email soon for further responses.
16 Apr 2024
Verified review
Unhappy with the fact there is nothing in the back to either wall hang or stand up
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Answer by MYPICTURE
16 Apr 2024
We appreciate your feedback. We understand the need for more versatile display options. Your comments will be taken into account for future improvements. Please expect an email from us for further assistance.
15 Apr 2024
Verified review
i wouldnt class it as a canvas, more just a print, quite ok quality, not the best
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Answer by MYPICTURE
15 Apr 2024
We appreciate your feedback. It's crucial in helping us enhance our offerings. We acknowledge your view on the quality and assure you that your input will be taken seriously.
17 Apr 2024
Verified review
I’ve had better output before - shame really because I use you quite often
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Answer by MYPICTURE
17 Apr 2024
We appreciate your feedback and we're sorry to hear about your recent experience. Your comments have been noted and we will be reaching out via email to address your concerns. Thank you for your continued support.
4 Apr 2024
Verified review
Yay and nay
Picture was amazing, delivery time not so great considering I paid £6
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Answer by MYPICTURE
4 Apr 2024
We appreciate your feedback about the delivery time. We are constantly working to improve our services. Your comments are very helpful and will be considered. Further communication will be done via email. Thank you.
7 Apr 2024
Verified review
Poster quality is not what expected , still order arrived on time .
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Answer by MYPICTURE
7 Apr 2024
We're sorry to hear your expectations weren't met regarding the quality. Your feedback is valuable to us and will be taken into account. We will reach out to you via email shortly.
17 Apr 2024
Verified review
Picture lacked contrast. Blacks were muddy grey. Also a bit blurry.
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Answer by MYPICTURE
17 Apr 2024
We're sorry to hear about your experience. Your feedback regarding the picture quality is important to us. We'll take this into account and reach out to you via email soon.