MYPICTURE

Reviews:

Didn’t receive delivery

Delivery took a while.

Delivery far too slow.

Only half the picture

Took a week to arrive

Quality poor

The quality of the towel is terrible quality. I spoke to two online advisors previous to purchasing and had conflicting information when asking about the quality and the differences between the bath towel and the beach towel. The first one told me that the beach towel was of thinner quality and the bath towel was thicker and more Suitable for everyday home use which is what I wanted it for. The second told me that both towels Were of the same quality and it didn’t matter. So I just assumed that either way I would have a nice thick fluffy good quality towel. As you can see by the picture, the towel is so thin it wouldn’t dry much at all and certainly isn’t suitable for every day use!! The picture itself was ok but I was very disappointed with the quality of it. I contacted customer services voicing my dissatisfaction about their product and after a couple of emails back and forth, as far as they are concerned I am a valued customer but the towel adheres to the website description (despite it being too thin and more like a microfibre cloth you would do your cleaning with) and they’re willing to offer me a 50 percent discount voucher against another purchase as a gesture of good will!! No thank You, not good enough!! If this was an item I had purchased from a store or could have seen the quality of it before hand I would be demanding a refund or I simply would not have purchased it!! I would never have paid over £35 for a towel if I thought for one second it was going to be the quality that I received! I would not purchase anything from this shop again and I really feel like a lot of These internet based shops take advantage of us as customers when purchasing online!! Poor customer service to match the poor quality of their merchandise!!

Would be zero if it would let me. I contacted customer service on more than one occasion about my order delivery and it was hard to get an agent as option I needed wasn't shown and I kept saying none and this went on for few times then had to wait for agent and the first agent just kept fobbing me off with one thing or other and I waited the days she told me but nothing changed so again I tried to get customer service and it was same rigmarole to get agent and she asked me for details I'd already given and said I was so disappointed with last agent fobbing me off and this agent was the same and I said on more than one occasion NOT to send me vouchers as I won't be needing them after this poor service but also NOT ask me to rate the service provided and even these 2 requests were ignored by agent. The delivery arrived eventually no thanks to your agents cause they done heehaw work to look into my problem and just kept fobbing me off and even left the chat, they just clicked button that ended chat and sent be vouchers and to rate the agent specifically after I told them not to bother. I am so angry and disappointed at the service I received.

Bought as a present with photos of pets that have passed in a tribute collage but they didn't let me know that the edges of the design would be cut off and I lost parts of the the collage due to it. My mother of course loves it anyway and says it's a lovely soft material but I was disappointed that my collage edges were lost due to no border warning in the photo uploading process. For the money I paid I expected better. You can see in the attached photos how the head was almost cut completely off the dog in the top left and the bottom the photos are cut in half. I live away from home so I am taking my mum's word for the material quality. I wouldn't buy again due to how badly the image was printed. I mean who cuts the heads off animals in designs? Surely they should have known to resize it if not given the choice to make sure it's within a certain border. I was excited about this for mum but I'm disappointed with the outcome. I would return it but then that's more expense for nothing