MYPICTURE- Logo - reviews

MYPICTURE
Reviews:

26,118 reviews in the last 12 months142,568 total reviews  

4.78
Excellent

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Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE

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10 Mar 2024
 Verified review
Very poor customer service, use of Bots on messenger is so frustrating! Order late and when chased up was told it was the courier's fault, contacted the courier who said it was MyPicture.co.uk fault. Dispute raised with PayPal and miraculously my package was found! I won't be ordering again!
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Answer by MYPICTURE
10 Mar 2024
We're really sorry to hear about your experience. We're always looking to improve and your feedback is valuable to us. We'll be sure to take this into account and will reach out to you via email shortly.
19 Mar 2024
 Verified review
Frame far too big the canvas itself. I paid extra for the Frame you thought it would if have fit and be a inch gap all the way round. Photo itself is not straight you could have straighten it .was going to be a birthday present but can't give that it's not like you ads it's a mess
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Answer by MYPICTURE
20 Mar 2024
We're sorry to hear that your experience did not meet your expectations. We take all feedback into account and appreciate you sharing your concerns. We'll be reaching out to you via email to better understand the situation.
20 Mar 2024
 Verified review

My very late mother's day gift

Placed order they sent it to courier arrived at courier took nearly 2 weeks for courier to deliver and they weren't interested just used excuse about couriers fault for a company selling pictures which sometimes contains children then not care about its whereabouts is disgusting .
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Answer by MYPICTURE
20 Mar 2024
We're genuinely sorry for the delay. We assure you that we take all feedback seriously. We'll take this into account and will get in touch with you via email to discuss your concerns.
13 Mar 2024
 Verified review
The pictures were smaller than they showed on the website and previewed, meaning it didn’t look right, they were blurred! The covers are cheap polyester and the zips are inside out - cheap rubbish - can’t gift them as they are !! They look appalling, such a massive disappointment
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Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us and we'll definitely take it into account. We'll reach out to you via email to discuss further.
19 Mar 2024
 Verified review
I had a very negative experience with a 2 week delivery time. It was a gift for mothers day which missed mothers day by 8 days. I had zero contact or explanation. Anytime I tried to chat with the company I had an automated system which wasn't fit for purpose.
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Answer by MYPICTURE
19 Mar 2024
We're truly sorry to hear about your experience. The delay and lack of communication you've experienced is not typical of our service. Your feedback is important and will be taken into account. We will be reaching out to you via email to discuss this issue further.
20 Mar 2024
 Verified review

Mothers Day Gift 8 days late

Due to this year’s circumstances had to leave Mother’s Day to last minute but ordered a gift advertised for Mothers Day on the last available day to ensure delivery according to the website. The photo gift took 14 instead of 6 days to arrive.
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Answer by MYPICTURE
21 Mar 2024
We're truly sorry to hear about your experience. Your expectations for delivery times are valid, and we regret not meeting them. Your feedback is integral to our improvement. We'll contact you via email to further address this.
17 Mar 2024
 Verified review
Pictures really poor quality and cheap looking, was so looking forward to receiving these but was really really disappointed, I'm sorry but wouldn't order again and I regret ordering in the first place as its been a complete waste of my money.
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Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your disappointment. Your feedback is important to us as we strive to improve our service. We will contact you via email to better understand the issue. Rest assured, your feedback will be taken into account.
13 Mar 2024
 Verified review

Ridiculous They’ve sent me a 60 x 40 canvas with…

They’ve sent me a 60 x 40 canvas with the photo just across the middle & nowhere near the edges. Weird colours on the bottom edge. Definitely not what I ordered or how it was shown on the review. Still not heard back from them
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Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your experience. The described issue with your canvas is concerning. We will surely consider your feedback. Expect an email from us for further assistance.
6 Mar 2024
 Verified review

Good idea poorly executed

Took ages to be produced in Germany, then took ages to be delivered. When it was delivered it was left in the rain as we were no longer at that property. In the meantime we must have received over 10 emails automated emails.
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Answer by MYPICTURE
7 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and will consider it carefully. We will be reaching out to you via email to discuss this further.
4 Apr 2024
 Verified review
I was very disappointed with the picture. I did not realise there was a moray on the photo. I am very surprised a professional company did not see it and not gone ahead with the print. I cannot gift it like this.
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Answer by MYPICTURE
4 Apr 2024
We're genuinely sorry to hear about your disappointment. Our aim is always to deliver a product that meets your expectations. We appreciate your feedback and will certainly take it into account. Expect an email from our team shortly.
13 Mar 2024
 Verified review

No estimate delivery time, canvas was stretched

I was not given an estimated delivery date and it took over a week to arrive. Not to mention that the canvas itself is slightly askew and stretched. The delivery service (Yodel) was absolutely abysmal.
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Answer by MYPICTURE
13 Mar 2024
We regret to hear about your experience. We value your feedback regarding the delivery timeframe and canvas condition. We'll be reaching out via email to further discuss this matter, as your satisfaction is important to us.
19 Mar 2024
 Verified review
Had some nice pictures in frames made at Christmas which were very nice Ordered some glass block pictures and are really poor quality. I haven’t given 1 * but don’t even warrant that
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Answer by MYPICTURE
19 Mar 2024
We're sorry to hear that your experience with the glass block pictures didn't meet your expectations. Your feedback is valuable to us. We'll take this into account and will reach out to you via email.
14 Mar 2024
 Verified review
Late on being late. Mother’s Day gift didn’t arrive on time. Told I would receive it following Monday didn’t come until the Tuesday. Will not be using this company again
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Answer by MYPICTURE
14 Mar 2024
We're truly sorry to hear your gift didn't arrive as expected. Your feedback is important to us and will be taken into account. We'll be reaching out to you via email to discuss this matter further.
15 Mar 2024
 Verified review

Item not recieved

I cannot coment on the canvas as i have not recieved it, tracking says delivered but has not been delivered to my address. I have no idea where it was delivered to
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Answer by MYPICTURE
15 Mar 2024
We're sorry to hear about the delivery issue. We take your feedback seriously and will look into this matter. Please anticipate an email from us to resolve this.
17 Mar 2024
 Verified review
Awful picture quality with no warning of bad resolution. Very poor from a company that deals in photo art. It's going straight in the bin. Very disappointed.
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Answer by MYPICTURE
17 Mar 2024
We're truly sorry to hear about your experience with the picture quality. We always aim to deliver high-standard products. Your feedback is crucial to us, and we will ensure it's taken into account. We intend to reach out to you via email shortly.
12 Mar 2024
 Verified review
I ordered 2 pictures to arrive before mothers day as they were both gifts I got one Monday and the other Tuesday notimpressed I won't order again from you
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Answer by MYPICTURE
12 Mar 2024
We're genuinely sorry to hear about your experience. We highly value your feedback and will definitely consider it in our future operations. Please expect an email from us soon for further assistance.
17 Mar 2024
 Verified review
The frame came off in pieces so fast , didn’t last 1 day . Also the gap between them very large . I wouldn’t not recommend the frame around . But
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Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your experience with the frame. Your feedback is valuable to us and we will take it into account. We will reach out to you via email to discuss further.
27 Mar 2024
 Verified review
Could not recommend at all. Picture is not true to print uploaded - very poor quality indeed, and an equally poor customer service offered.
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Answer by MYPICTURE
27 Mar 2024
We're genuinely sorry to hear about your experience. We value your feedback as it helps us improve. We aim to ensure all customers are satisfied, so we'll reach out via email to better understand and address your concerns.
10 Mar 2024
 Verified review
Extremely disappointed, looking for a way to get a refund or get rid! Poor quality, long delivery time over all completely dissatisfied.
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Answer by MYPICTURE
10 Mar 2024
We're truly sorry to hear about your dissatisfaction. Your feedback is important to us and will be taken into account. We will be in touch with you via email to discuss this further.
27 Mar 2024
 Verified review

Cheep for a reason

the pictures seem very cheep. The canvas is thin and the colour not very good. Also one of the pictures was not square in the frame
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Answer by MYPICTURE
27 Mar 2024
We're sorry to hear about your experience. Our team values your feedback and we'll certainly consider your points about the canvas and color quality. We'll reach out via email to address your concerns better.