MYPICTURE- Logo - reviews

MYPICTURE
Reviews:

26,103 reviews in the last 12 months142,162 total reviews  

4.78
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 26 Jul 2010
The Trustmark indicates trustworthy online retailers.
MYPICTURE fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for MYPICTURE

 Sort by  
Relevance
(430)
Reset
28 Feb 2024
 Verified review
The online service was great. The delivery from Yodal really let the sale down. I have also received way to much marketing since my order (I am still likely to you Mypicture as it is best on price).
Report review
Answer by MYPICTURE
28 Feb 2024
We appreciate your feedback regarding our online service and delivery. We are sorry to hear about your experience with the marketing communications. Your feedback will be taken into account and we will reach out to you via email.
19 Mar 2024
 Verified review

Quality of workmanship low. Took too long to dispatch

Order to ages to dispatch, online tracker said it had been collected when it hadn't. Pictures look rushed when they have been attached with the staples to the board. Has ripples in the canvas.
Report review
Answer by MYPICTURE
19 Mar 2024
We're sorry to hear about the delivery delay and your concerns over the canvas. Your feedback is important to us and will be taken into account. We'll be reaching out via email to better understand and assist with your situation.
22 Mar 2024
 Verified review
Everything is OK with picture itself. Problem is with delivery. Not everyone sitting at home and waiting for a parcel. Please add collect from store to delivery opinions.
Report review
Answer by MYPICTURE
23 Mar 2024
We appreciate your feedback regarding our delivery options. Your suggestion about adding a store collection option is valuable. We will take this into consideration for future improvements. Please expect an email from us for further updates.
24 Mar 2024
 Verified review
The shipping took almost two weeks instead of 4-8 days but the quality og my picture was really good and im happy with it and will definitely be buying more canvas
Report review
Answer by MYPICTURE
24 Mar 2024
We regret to hear about the delay in shipping. Your feedback is highly valued and helps us improve. We're glad you're pleased with the quality. We'll reach out via email to further discuss your experience.
9 Mar 2024
 Verified review

Product good - delivery so slow!

Bought two canvases on the same day, minutes apart. One arrived in good time, however the other arrived a week later which is disappointing as it was a present.
Report review
Answer by MYPICTURE
9 Mar 2024
We appreciate your feedback. Sorry to hear about the delay in delivery. We will certainly consider your comments for future improvements. Please expect an email from us soon to discuss this further.
29 Feb 2024
 Verified review
product & service is good - but delivery in UK - too long (Yodel very bad service, item was at depot for several days before delivery
Report review
Answer by MYPICTURE
29 Feb 2024
We're sorry to hear about your delivery experience. Your feedback is valuable to us and will be considered for future improvements. We'll reach out to you via email to discuss this further.
29 Feb 2024
 Verified review

The product I ordered was ok but I did not received the card with a message.

The product I ordered was ok, but I paid for some card with message but this was not done, even though I was charged for it.
Report review
Answer by MYPICTURE
29 Feb 2024
We're sorry to hear the message card was missing from your order. We value your feedback and will incorporate it for our improvement. Please expect an email from us for further assistance.
12 Mar 2024
 Verified review
It came a day after the advertised day of Mother’s Day and the quality of the picture is poor, won’t be ordering again.
Report review
Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about the timing and picture quality. Your feedback is valuable as we strive to improve. Expect an email from us soon for further assistance.
27 Mar 2024
 Verified review
I ordered the puzzle, I wish it was placed on a thicker piece of card or even in a box like a gig saw puzzle.
Report review
Answer by MYPICTURE
27 Mar 2024
We appreciate your feedback on the puzzle's packaging and understand your concern. We'll certainly take your suggestions into account. Expect to hear from us via email soon for further responses.
6 Mar 2024
 Verified review
Using yodel is a nightmare. Delivery takes far too long considering what you charge
Report review
Answer by MYPICTURE
6 Mar 2024
We're sorry to hear about your experience. Your feedback is valuable to us. We will be reaching out via email to understand better and improve our services.
3 Mar 2024
 Verified review
The product itself is great. The delivery however was awful
Report review
Answer by MYPICTURE
3 Mar 2024
We're genuinely sorry to hear about the delivery experience. Your feedback is invaluable and will certainly be taken into account. Expect an email from us shortly. Your patience and understanding are appreciated.
29 Feb 2024
 Verified review
Very shiny cushion cover. Delivery took too long
Report review
Answer by MYPICTURE
1 Mar 2024
We appreciate your feedback. We understand the importance of timely delivery and are constantly working to enhance our delivery process. We're glad you found the cushion cover shiny. Thank you.
3 Mar 2024
 Verified review
Canvass a bit loose, photograph quite dull
Report review
Answer by MYPICTURE
4 Mar 2024
We're sorry to hear your feedback. We aim to ensure our customers are satisfied with their experience. We'll be reaching out to you via email to understand better. Your feedback will be taken into account.
29 Feb 2024
 Verified review
My parcel was left out side in heavey rain
Report review
Answer by MYPICTURE
29 Feb 2024
We're truly sorry to hear about the condition your parcel was found. We value your feedback and will ensure this matter is addressed appropriately. Please expect an email from us for further assistance.
20 Mar 2024
 Verified review

I have bought quite a few over the year but my last one is not a good quality staples missing from the corners frame not as good I won't buy from them again.

I have bought quite a few over the year
Report review
Answer by MYPICTURE
20 Mar 2024
We appreciate your loyalty and feedback. We're here to provide the best possible experience and your insights help us strive towards that. Thank you for sharing your experiences with us.
17 Mar 2024
 Verified review
Report review
8 Mar 2024
 Verified review
Report review
16 Feb 2024
 Verified review

Mixed Feelings on mypicture Photo Printing Experience

I recently had a photo printed as a poster through mypicture, and my experience was a blend of satisfaction and slight disappointment. On a positive note, the overall project outcome was pleasing. The material quality of the poster and the print itself were commendable, highlighting mypicture's commitment to delivering durable and visually appealing products. However, a significant drawback was encountered regarding the photo upload process and the resultant print clarity. The website's limitation on the file size for uploads directly impacted the quality of the printed photo. Despite having a higher quality version of the photo, the restriction to a smaller MB size meant compromising on the clarity, leading to a slightly blurry outcome on the poster. This was a letdown, considering the potential of having a pristine print had the file size constraint not been in place. A constructive suggestion for mypicture would be to integrate a feature that alerts users when the uploaded image may result in a blurry print when scaled to larger sizes. Additionally, providing recommendations for the optimal photo print size based on the uploaded file's quality could greatly enhance customer satisfaction. Such a proactive approach would help manage expectations and guide users in selecting the best possible print size to avoid disappointment. In summary, while I am happy with the project and appreciate the quality of the poster material and print, there is room for improvement in the photo upload process. Enhancing user guidance on print quality and size recommendations could make the mypicture photo printing experience flawless.
Report review
Answer by MYPICTURE
16 Feb 2024
Thank you for your thorough feedback. We understand your concerns regarding the photo upload process and its impact on the print clarity. We appreciate your constructive suggestion and will definitely take it into account. You can expect an email from us shortly.
23 Feb 2024
 Verified review

Canvases good rest not so great

Well, I am giving 3 starts. Explanaition for it is that I so far order feom your canvases and wall calendar. Been waiting very long for wall calendar when I ordered it for the first time. it came in wrong colour order. 2 pages of it were grey when all suppose to be white. Contacted you and it felt that you genualy try to help fix it sensing me replacement. Althou uit came all scratched on first page and in wrong colour again but at least all in one colour ( instead of white came grey). Giving you 3 starts as I also ordered canvases so far 3 Times in Total 14 canvases in different sizes and all came as ordered and in good quality.
Report review
Answer by MYPICTURE
23 Feb 2024
We appreciate your feedback. We're sorry to hear about the issues with your wall calendar. Without promising anything, we assure you that your comments are noted and will be taken into account. Expect an email from us to discuss this further.
14 Feb 2024
 Verified review
Ordered the aluminium photo print panorama 120x30 cm. I am pleased with the print but did not realise there would be no way of hanging it as the back is completely smooth. I saw there is a hanging kit but not the size to fit the panorama. The only way to put Ito. The wall is with sticky tape so I’m very disappointed as this was not made clear when I ordered it.
Report review
Answer by MYPICTURE
15 Feb 2024
We appreciate your feedback regarding the hanging method for our prints. We understand your disappointment and will take your comments into consideration. Expect an email from us to further address this concern.