MYPICTURE

Reviews:

Disappointed in canvas lay out

Delivery takes a long time

One picture not in focus

Cheap product and finish

Very slow delivery

Delivery was slow

I haven't seen the picture as it is for someone else but the delivery time was not good. At first I was told you couldn't find the picture as it was missing somewhere between you and Yodel, the delivery service. I would either need a re-print or a voucher to buy something else from you. I would not have accepted a voucher. If you couldn't supply the original order, why would I want something else you perhaps couldn't supply? If I had decided on a re-print it would not have been received in time for the birthday present I had planned it for. I had no choice but to go with the re-print because I wouldn't have been able to get anything quicker anyway and get it to them on time. In the end the original turned up just in time. I think, if things go missing you should be offering a refund. I found customer service lacking in empathy. It was just as though they really didn't care and I had to accept their decision or nothing. I'm hoping the picture is better than the service provided.

the product was a great low price and the photo is good. However, the finish is poor, and looks like a child has stapled it to the frame. I am not going to take things further, as the picture is just for my study and is not a gift. I feel it is a case of you get what you pay for - if you buy cheap, you get cheap. I would not recommend you and I will not order from you again. I would not have raised this as a complaint, but you asked for feedback!

I was really pleased with how easy it was to make the order on-line. However the jigsaw pieces produced were very thin and difficult to ‘ keep together’. I was also a little disappointed that the puzzle did not come in a box or other ‘gift ready’ container. Tracking of my order was not successful - don’t know whether this was due to you or the delivery company- but made me a little anxious as puzzle was a ‘time sensitive’ gift.

Waited 3 weeks for order , once it arrived the back of my pillow case , even though completely sealed in a cellophane bag one quarter was very marked, dirty and pillow itself did not fully fill case . Asked for replacement which they have agreed to , but got no apology . Very disappointed

Order took nearly 2 weeks to arrive. The pictures looked good quality, but considering the price, I expected better quality from the frames and also thought there would have been a glass cover, not plastic. The keyring looks very different from what was shown online too.

The photos have come out well as always, however, the canvases are certainly thinner rthan before,consequently the frames show through the picture edges.The stapling of the canvas to the frame is a bit slack , qwuality could have been better overall.

There was a spelling error in my card when arrived and I am 100% sure I typed it in correctly on the website form Package also took 11 days to arrive which is a bit too long. Saving grace was the photo and frame which was pretty good

You can improve by getting a decent delivery company. YODEL are awful. They take no notice of the customers requests like leaving with a nominated neighbour. Instead it’s just thrown on the floor without knocking

My first picture from you was excellent. The quality of my recent picture was not good. There are ink marks on one of the faces of my family members. Very disappointed so, l will not be ordering again from you.