MYPICTUREReviews:
26,246 reviews in the last 12 months142,505 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
6 Mar 2024
Verified review
This is the 2nd time I have used your picture and on both occasions part of the heads in the canvas wee missing
This is the 2nd time I have used
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Answer by MYPICTURE
6 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback, as it helps us improve. We will reach out to you via email to discuss this matter further.
19 Mar 2024
Verified review
Just takes too long
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Answer by MYPICTURE
19 Mar 2024
We're sorry to hear about your experience. We continually strive to improve our services and your feedback is invaluable. We'll be reaching out to you via email to understand more about your situation.
6 Mar 2024
Verified review
Missing items
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Answer by MYPICTURE
6 Mar 2024
We're sorry to hear about your experience. It's our priority to ensure a complete and accurate order for every customer. We will reach out to you via email to resolve this issue. We appreciate your patience.
31 Mar 2024
Verified review
Just late
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Answer by MYPICTURE
31 Mar 2024
We're truly sorry to hear about the delay. Your experience matters to us and we value your feedback. Rest assured, we're committed to improving our services. We will be reaching out to you via email to further discuss this.
19 Mar 2024
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9 Mar 2024
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12 Feb 2024
Verified review
Order delay
Despite placing my order on 26th January I did not receive the item until the 10th February, this is far longer than delivery times stated on website.
After chasing several times I was informed there was a manufacturing issue which had delayed the order, then once despatched Yodel twice failed to deliver the item so all round not a great experience.
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Answer by MYPICTURE
12 Feb 2024
We're truly sorry to hear about the extended delivery time and the inconvenience it has caused. We acknowledge that the experience described isn't ideal. We value your feedback and will certainly take it into account. You will be contacted via email for further assistance.
11 Feb 2024
Verified review
Item for Valentines arrived damaged.
Reported to the courier who were totally uninterested that they had kindly fed cardboard and plastic to dogs. So aside a mess on the drive dogs to the vets.
Reported to My picture.
Between courier and My picture I am £90 worse off for the vet, and no Valentine present.
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Answer by MYPICTURE
11 Feb 2024
We're truly sorry to hear about your recent experience. We deeply value your feedback and it's our top priority to improve your satisfaction. We will contact you via email to address this matter further. Thank you for bringing this to our attention.
14 Feb 2024
Verified review
Photo jigsaw- no box or reference picture
I ordered a photo jigsaw for my dads 86th birthday of him and my mom when they were young. It arrived made up and flat - it didn't have a box or even a copy of the picture to work from! What jigsaw comes without the picture- he'll never be able to work out where the pieces go. Really disappointed.
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Answer by MYPICTURE
14 Feb 2024
We regret to hear about your experience. Your feedback is important to us and will be taken into account. Expect an email from us regarding this matter.
18 Feb 2024
Verified review
Photo size includes border card…
Sizes of photos given were not actual size of photo but size of photo with wide border frame ,so photo much smaller than expected.
Brass coloured hanging fitting not even attached to frame but supplied with screws that are ridiculously long
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Answer by MYPICTURE
18 Feb 2024
We regret to hear about the confusion regarding the frame dimensions and the accessory. Your feedback is valuable to us and will be considered. We will reach out to you via email to address your concerns.
25 Feb 2024
Verified review
Tracking info useless until in UK
Picture was ok but communication was very poor
What is not made clear is the pictures are printed in Germany then shipped to a uk courier, so you get no tracking info until it arrives in the uk which takes a whole week.
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Answer by MYPICTURE
25 Feb 2024
We appreciate your feedback regarding the communication process. We're sorry for any inconvenience caused by the shipping and tracking information. We will take your comments into account for future changes. Expect an email from us soon.
11 Feb 2024
Verified review
The automated system is shocking , the back up chat is just as bad. It didn't recognise my email or order number, even though they sent it to me.. the product was good hence the 2 stars
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Answer by MYPICTURE
11 Feb 2024
We regret to hear about your experience with our automated system and support chat. We appreciate your feedback and will consider it for future improvements. We will reach out to you via email to better assist you.
15 Feb 2024
Verified review
Really disappointed . I ordered a jigsaw print as a present. Since when does a jigsaw come without a box ? Without the image on? It just arrived loose in a large envelope.
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Answer by MYPICTURE
15 Feb 2024
We're truly sorry to hear about your disappointment. We appreciate you bringing this to our attention and your feedback will certainly be taken into account. Please be assured that we will be reaching out to you via email soon.
21 Feb 2024
Verified review
Disappointed.
It's a nice mug, nice small size for coffee. The quality of the photo was terrible though...looked like it had been painted on.... disappointing.
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Answer by MYPICTURE
21 Feb 2024
We appreciate your feedback regarding the photo quality on the mug. We're sorry to hear it didn't meet your expectations. We will take your concerns into account, and we will reach out to you via email.
29 Feb 2024
Verified review
Disappointed
I can’t believe they didn’t crop my picture obviously I wouldn’t want phone signs on my canvas can’t they use their common sense and not add
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Answer by MYPICTURE
29 Feb 2024
We're sorry to hear about your experience. Your feedback is important to us and will be considered for future improvements. Please expect an email from us regarding this matter.
11 Feb 2024
Verified review
Took 2 weeks to arrive poor customer service. But actual item was well made just didn't come in time for birthday.
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Answer by MYPICTURE
11 Feb 2024
We're sorry to hear about the delay and appreciate your patience. Your feedback is important to us and will be noted for future improvements. Expect an email from us soon to discuss further.
18 Feb 2024
Verified review
The quality of the product was not as good as others printed with other companies doing similar work - sorry!
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Answer by MYPICTURE
18 Feb 2024
We're sorry to hear your expectations weren't met. Your feedback is important to us. We'll take it into account and reach out via email to discuss this matter further.
21 Feb 2024
Verified review
Well who ever delivers parcels put it in wrong house and not in time as stated shocking
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Answer by MYPICTURE
21 Feb 2024
We're truly sorry to hear about your experience. Your feedback is important to us and will be taken into account. Expect an email from us soon to discuss this further.
14 Feb 2024
Verified review
Folty goods
Did not reserve the goods that l ordered was folty 😡
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Answer by MYPICTURE
14 Feb 2024
We're sorry to hear about your experience. We truly value your feedback and it will be taken into account. Please expect an email from us to further discuss this concern.
20 Feb 2024
Verified review
Sent greeting card in diffrent language!!
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Answer by MYPICTURE
20 Feb 2024
We're sorry to hear about your experience. We value your feedback and will ensure it is considered. Please expect an email from us to discuss this further.