MYPICTUREReviews:
26,121 reviews in the last 12 months143,267 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
2 days ago
Verified review
compared with other canvases I've previously ordered from other companies the quality is very poor for the same cost won't be ordering again
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Answer by MYPICTURE
2 days ago
Thank you for sharing your feedback. We understand your concerns regarding quality and cost. We will take your feedback into account and will be reaching out to you via email to discuss the matter further.
22 Apr 2024
Verified review
Extremely slow delivery the pillow wasn’t even printed came with a cover which was not mentioned I expected the print straight in the pillow
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Answer by MYPICTURE
22 Apr 2024
We regret to hear about your experience. Your feedback is valuable and will be taken into account. We'll reach out to you via email to discuss further.
6 days ago
Verified review
Took 2 weeks to come. Wss a birthday present and missed the delivery date.Tracking information was wrong. Product was not bad when it came.
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Answer by MYPICTURE
6 days ago
We apologize for the delay and the confusion with the tracking information. We will contact you via email to discuss this further and take your feedback into account. Thank you for sharing your experience.
20 Apr 2024
Verified review
It didn’t arrive as stated - between 2 & 6 days after being dispatched. So it was ordered well in tome for a birthday gift and was late
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Answer by MYPICTURE
20 Apr 2024
We're genuinely sorry for the delay you experienced. We value your feedback and will certainly take it into account. Expect an email from us regarding this matter.
28 Apr 2024
Verified review
I have reported the issue, but I think some common sense needs to be used with photos and checked that no one's heads are chopped off.
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Answer by MYPICTURE
28 Apr 2024
We value your input and appreciate your feedback. Our team always aims for quality service and we're sorry to hear that your experience didn't meet those expectations. Your comments will be noted for future improvements.
6 days ago
Verified review
I’ve written to you explaining the item was damage and unable to return as it’s for my mothers birthday so will just buy a new frame
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Answer by MYPICTURE
6 days ago
Thank you for sharing your experience. We will consider your feedback and contact you via email to discuss further.
6 days ago
Verified review
Unacceptable delivery.…
1 small poster ordered 29th April and not received until 10th May. Paid £6 for postage and extremely disappointed with your service.
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Answer by MYPICTURE
6 days ago
We apologize for the delay in delivery. We appreciate your feedback and will take it into account. We will be contacting you via email to discuss the issue further.
6 days ago
Verified review
Quality of product is not as expected. High quality photos were submitted and sent back blurry. Quality of materials is also poor.
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Answer by MYPICTURE
6 days ago
Thank you for sharing your concerns. We regret to hear that the quality did not meet your expectations. We take all feedback seriously and will take your comments into account. We will contact you via email to discuss further.
NS
Nicola S.
Chepstow
4 days ago
Verified review
Dissapointed with the material of the cushion,it’s shiny and looks cheap but maybe it has to be for the image to be fixed on it 🤔
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Answer by MYPICTURE
4 days ago
Thank you for sharing your thoughts. We appreciate your feedback and will take it into account as we continuously strive to improve our offerings.
25 Apr 2024
Verified review
Was not expecting it to look so cheap. No depth of colour, very plastic. Should have printed it on Matte paper and framed it.
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Answer by MYPICTURE
25 Apr 2024
We appreciate your feedback and understand your perspective regarding the aesthetics. Your input is essential in helping us improve our offerings. Please expect an email from us for further discussion on this matter.
5 days ago
Verified review
Very Poor Quality Frame joints show gaps chips on the corners very poor fitting frame, picture off set not central in frame
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Answer by MYPICTURE
5 days ago
Thank you for bringing this to our attention. We apologize for the inconvenience and appreciate your feedback. We will be contacting you via email to gather more details about the issue. Your feedback will be taken into account as we continuously strive to improve.
9 days ago
Verified review
The print was not of good quality and the frame had not been put together properly so it fell apart when the package opened
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Answer by MYPICTURE
9 days ago
Thank you for your feedback. We are sorry to hear about the issues you have experienced. We will contact you via email to discuss this further and we will take your feedback into account.
25 Apr 2024
Verified review
Disappointed
You do not give a large enough idea of what the finished product will look like, the top of the persons head was cut off!
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25 Apr 2024
Verified review
I think would nice if you could have a mended my order as I sent an email when I noticed I didn't crop the picture.
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Answer by MYPICTURE
26 Apr 2024
We're sorry to hear about your experience. We value your feedback and will certainly consider it moving forward. We are going to reach out to you via email to better understand the situation regarding your photo cropping concern.
12 days ago
Verified review
In the end the products are excellent quality great it was the production. And delivery that was sadly lacking
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Answer by MYPICTURE
12 days ago
We regret to hear about your less than satisfactory delivery experience. Rest assured, we value your feedback and will take it into account. Expect an email from us soon for further assistance.
21 Apr 2024
Verified review
ordered a beach towel £25
it most definitely is not a beach towel!
very small
very disappointing as was a gift
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Answer by MYPICTURE
21 Apr 2024
We regret to hear about your disappointment. Your feedback is valuable and we'll take it into account. We'll reach out to you via email to discuss this further.
7 days ago
Verified review
Disappointing
Product was good. Customer service and delivery was very disappointing won’t be using this company again.
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Answer by MYPICTURE
7 days ago
We appreciate your feedback and are sorry to hear about your experience. We will contact you via email to discuss further and take your feedback into account.
1 May 2024
Verified review
Plastic very cheap. Arrived falling apart and the photo was not properly fitted into the frame.
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Answer by MYPICTURE
1 May 2024
We're sorry to hear about your experience. Your feedback is valuable and will be taken into account. We will reach out to you via email to better understand and address your concerns.
2 days ago
Verified review
Picture can not be put on wall. You don't seem to care how the picture is sent you just print
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Answer by MYPICTURE
2 days ago
We appreciate your feedback and apologize for any inconvenience. We will contact you via email to discuss the details of your concern. Rest assured, we will take your feedback into account.
2 May 2024
Verified review
still waiting, no update from yodel and your "where's my delivery" show's no information.
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Answer by MYPICTURE
2 May 2024
We're sorry to hear about the delay. Your feedback regarding the tracking information is valuable to us. We aim to improve our services based on customer experiences and will certainly take this into account. Please expect an email from us soon.