MYPICTUREReviews:
26,096 reviews in the last 12 months143,346 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
12 Mar 2024
Verified review
Picture quality great- delivery partner used awful.
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Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your delivery experience. We appreciate your valuable feedback and will definitely consider it for future improvements. Please expect an email from us to discuss this further.
12 Mar 2024
Verified review
Late. Tracking info was poor and online chat was unhelpful.
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Answer by MYPICTURE
12 Mar 2024
We're sorry to hear about your experience. We value your feedback and will certainly take it into consideration. Expect an email from us soon for further assistance.
11 Mar 2024
Verified review
Wouldn't use again - quality issue
Wouldn't use again - ordered 3 of the same image, 2 were okay (just okay) and the 3rd was very poorly mounted. As it was a present I had to buy something else and then My Picture refused to refund the faulty item - they insisted on sending a replacement despite me asking twice for a refund rather than another print that will arrive after it was required
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Answer by MYPICTURE
11 Mar 2024
We regret to hear about your experience. Your feedback is important, as it helps us improve our services. We will consider your point about refund preferences. We will reach out to you via email to discuss further.
10 Mar 2024
Verified review
Whilst the print quality was good and bright colours unfortunately the quality of the card is very poor and won’t stand to being made up more than once or twice. Customer service just said they would pass my comments on. I would have returned it but it was sent direct to my seven year old granddaughter who was so excited to receive it but who also commented on how thin it was.
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Answer by MYPICTURE
11 Mar 2024
We're sorry to hear about the quality of the card. We value your feedback and will certainly take it into account for future production. We will reach out to you via email to discuss this further. Your satisfaction is our priority.
10 Mar 2024
Verified review
Delivery expensive and took a week to arrive
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Answer by MYPICTURE
10 Mar 2024
We regret to hear about your experience with the delivery time and cost. Your feedback is crucial for us. Expect an email from us shortly to discuss this matter.
9 Mar 2024
Verified review
I've used your company before
This time I'm disappointed really as the zip is broke on the cushion cover. The part you pull to open and close the zipper is none existent.
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Answer by MYPICTURE
9 Mar 2024
We're truly sorry to hear about the zipper issue. We value your feedback and will certainly take it into account. Rest assured, our team will be reaching out to you via email to address this matter further.
9 Mar 2024
Verified review
Not great.
Told that order had been dispatched but didn’t get into the hands of yodel for nearly a week. Once it did was delivered quickly. Very difficult to communicate with my picture.
Ordered 2cm frame but received 1 cm.
Won’t use again.
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Answer by MYPICTURE
9 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us and will be taken into account. We will be reaching out to you via email to provide assistance.
9 Mar 2024
Verified review
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7 Mar 2024
Verified review
Took to long to arrive told they delivery company needed another address can see the wooden frame through canvas
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Answer by MYPICTURE
7 Mar 2024
We're sorry to learn about your dissatisfaction. Your feedback regarding delivery time and the canvas transparency is noted. Expect an email from us soon, as we value your input to improve our service.
6 Mar 2024
Verified review
Not really Happy first picture much smaller than I thought, I ordered a larger one was on offer for the smaller price. The larger one I ordered came today, it not straight on the frame very Disappointed.
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Answer by MYPICTURE
6 Mar 2024
We're truly sorry to hear about your experience. We understand the importance of meeting your expectations and we appreciate your feedback. Please expect an email from us as we want to assist you further.
6 Mar 2024
Verified review
Awful service. Took ages to arrive, communication terrible and slow. One picture okay, one very blurred
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Answer by MYPICTURE
6 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and will take it into account. Please expect an email from us for further assistance regarding the blurry picture and communication concerns.
6 Mar 2024
Verified review
Not good quality at all.
It’s not stretched properly
Mark on it where a clip was
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Answer by MYPICTURE
6 Mar 2024
We're sorry to hear about the quality concerns. Your feedback is important to us and will be taken into account. We will reach out to you via email to discuss this further.
6 Mar 2024
Verified review
Slow delivery and poor customer service won't use again
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Answer by MYPICTURE
6 Mar 2024
We're sorry to hear about your recent experience. We take all feedback into account to improve our services. Our team will reach out to you via email to discuss this matter further.
6 Mar 2024
Verified review
This is the 2nd time I have used your picture and on both occasions part of the heads in the canvas wee missing
This is the 2nd time I have used
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Answer by MYPICTURE
6 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback, as it helps us improve. We will reach out to you via email to discuss this matter further.
6 Mar 2024
Verified review
Missing items
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Answer by MYPICTURE
6 Mar 2024
We're sorry to hear about your experience. It's our priority to ensure a complete and accurate order for every customer. We will reach out to you via email to resolve this issue. We appreciate your patience.
1 Mar 2024
Verified review
My picture was broken
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Answer by MYPICTURE
1 Mar 2024
We're truly sorry to hear about the issue you've encountered. Your feedback is valuable to us and will be taken into account. Please expect an email from us soon to address this matter further.
29 Feb 2024
Verified review
Disappointed
I can’t believe they didn’t crop my picture obviously I wouldn’t want phone signs on my canvas can’t they use their common sense and not add
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Answer by MYPICTURE
29 Feb 2024
We're sorry to hear about your experience. Your feedback is important to us and will be considered for future improvements. Please expect an email from us regarding this matter.
25 Feb 2024
Verified review
Tracking info useless until in UK
Picture was ok but communication was very poor
What is not made clear is the pictures are printed in Germany then shipped to a uk courier, so you get no tracking info until it arrives in the uk which takes a whole week.
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Answer by MYPICTURE
25 Feb 2024
We appreciate your feedback regarding the communication process. We're sorry for any inconvenience caused by the shipping and tracking information. We will take your comments into account for future changes. Expect an email from us soon.
21 Feb 2024
Verified review
Well who ever delivers parcels put it in wrong house and not in time as stated shocking
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Answer by MYPICTURE
21 Feb 2024
We're truly sorry to hear about your experience. Your feedback is important to us and will be taken into account. Expect an email from us soon to discuss this further.
21 Feb 2024
Verified review
It came with a scratch
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Answer by MYPICTURE
21 Feb 2024
We're sorry to hear about your experience. Your feedback is important to us and we'll definitely take it into account. Please expect an email from us soon. We look forward to addressing your concern.