MYPICTUREReviews:
26,047 reviews in the last 12 months142,959 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
6 days ago
Verified review
The print was not of good quality and the frame had not been put together properly so it fell apart when the package opened
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Answer by MYPICTURE
6 days ago
Thank you for your feedback. We are sorry to hear about the issues you have experienced. We will contact you via email to discuss this further and we will take your feedback into account.
6 days ago
Verified review
Package not dispatched for over a week, no customer service just a chatbot .
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Answer by MYPICTURE
6 days ago
We regret to hear about your experience. We will take your feedback into account and contact you via email to discuss the details of your concerns.
7 days ago
Verified review
Photo was the wrong way round, but could have been my mistake
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Answer by MYPICTURE
7 days ago
We appreciate you bringing this to our attention, and we apologize for any confusion caused. We will take your feedback into account and contact you via email to further address the issue.
9 days ago
Verified review
Had to chase order after 7 days as had not left supplier as they had stated. Chased again to be advised that they had only just sent the order, but still no scans with the delivery co. Finally arrived after 12 days. Pleased with quality of print though.
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Answer by MYPICTURE
8 days ago
We appreciate your feedback regarding your recent order. We're sorry to hear about the delay you experienced. We're taking your concerns into account. We'll be in touch via email to further discuss.
9 days ago
Verified review
Late delivery this was a birthday present
Customer service are terrible just try amd fob you off with 20% voucher
Will never use again
Mypicture.co.uk is in germany
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Answer by MYPICTURE
8 days ago
We're truly sorry for the delay and your experience with our customer service. We'll certainly consider your feedback for improvements. Please expect an email from us to discuss this further.
9 days ago
Verified review
In the end the products are excellent quality great it was the production. And delivery that was sadly lacking
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Answer by MYPICTURE
9 days ago
We regret to hear about your less than satisfactory delivery experience. Rest assured, we value your feedback and will take it into account. Expect an email from us soon for further assistance.
9 days ago
Verified review
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12 days ago
Verified review
Very slow delivery
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Answer by MYPICTURE
11 days ago
We sincerely regret to hear about the slow delivery experience. Your feedback is valuable and necessary for our improvement. We will be reaching out to you via email to discuss this further.
12 days ago
Verified review
still waiting, no update from yodel and your "where's my delivery" show's no information.
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Answer by MYPICTURE
12 days ago
We're sorry to hear about the delay. Your feedback regarding the tracking information is valuable to us. We aim to improve our services based on customer experiences and will certainly take this into account. Please expect an email from us soon.
13 days ago
Verified review
Plastic very cheap. Arrived falling apart and the photo was not properly fitted into the frame.
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Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience. Your feedback is valuable and will be taken into account. We will reach out to you via email to better understand and address your concerns.
13 days ago
Verified review
No box or picture to go by! Too thin, too dark
Puzzle didn’t come in s box or even a picture to follow. The pictures on my puzzle are much darker then they are supposed to be. The puzzle is very thin.
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Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience with the puzzle. We appreciate your feedback and will certainly take it into account. Please expect an email from us shortly to further discuss your concerns.
13 days ago
Verified review
The picture was lovely but the frame is very very poor quality
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Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience. Your feedback is important to us and will be considered to improve our offerings. For further assistance, we will reach out to you through email.
13 days ago
Verified review
Very poor quality
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Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience. Your feedback matters and will be taken into account. We'll reach out to you via email to understand better and strive to improve our services.
30 Apr 2024
Verified review
Grandchildren
My picture came in a reasonable time, however the actual picture with the white deep border looked like it cut the top of the head off my grandson. I opened the picture frame to see if it was ok without the border, unfortunately the picture was also cut down. I have ordered a copy of the picture to put in your frame from another source. I was looking forward to seeing my 6 grandchildren all together which was some achievement as they live in different parts of the UK. So must say not my best experience for a first time user
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Answer by MYPICTURE
30 Apr 2024
We're sorry to hear about your experience. We appreciate your feedback and will take it into account for future improvements. We'll reach out to you via email to better understand your concerns.
30 Apr 2024
Verified review
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30 Apr 2024
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30 Apr 2024
Verified review
Paid for paper wrapping was awful
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Answer by MYPICTURE
30 Apr 2024
We're sorry to hear about your experience with the wrapping. Your feedback is valuable to us and will be taken into account. We'll be reaching out to you via email.
30 Apr 2024
Verified review
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30 Apr 2024
Verified review
Terrible quality
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Answer by MYPICTURE
30 Apr 2024
We're sorry to hear about your experience. Your feedback is valuable to us and will be taken into account. We'll reach out to you via email to better understand the situation.
30 Apr 2024
Verified review
The reproduction of the colour is very poor. I sent a very vibrant picture but the result is very “blue” have emailed Customer Service several times but no response
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Answer by MYPICTURE
30 Apr 2024
We're sorry to hear about your experience with the colour reproduction. We truly value your feedback and will certainly take this into account. We'll be reaching out to you via email to discuss this further.