MYPICTUREReviews:
26,246 reviews in the last 12 months142,505 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
11 Apr 2024
Verified review
Despite sending a high resolution image the canvas has come back fuzzy and out of focus.
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Answer by MYPICTURE
11 Apr 2024
We're sorry to hear about the issue with your canvas. Your feedback is important and will be taken into account. For a more detailed discussion, expect a follow-up email from us soon.
10 Apr 2024
Verified review
Never again.
I paid a total of £26 for a cheap piece of fabric with half a zip. The photo of my dog is a joke .The top of her head is on the other side. I look at her mouth and collar ..If the photo was not suitable if should have been flagged up in the preview. FREE PRINTS offer this service...so never again..complete waste of money..
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about your experience. Your feedback is important to us and we'll certainly take it into account. We will reach out to you via email to discuss the matter.
10 Apr 2024
Verified review
Poor Customer Service and Delivery
While the photos were fine I feel let down by Customer Services. My fault I know, but I accidentally clicked buy before putting in a promotion code. Realising this I contacted them immediately either to cancel then re-order or retrospectively to add the code - I met with a 'Nothing we can do Gov' attitude. I feel this is poor Customer Service - I can't beleive that nothing could have been done. Very disappointed :(
Also, the photos were left in the open, in the rain about two yards from a covered gazebo - madness. Fortunately I was in and noticed them before they got soaked!!
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Answer by MYPICTURE
10 Apr 2024
We regret to learn about this. We value your feedback and it will be taken into account. Rest assured, we will reach out via email to discuss the matter further. Your satisfaction is important to us.
10 Apr 2024
Verified review
Absolute rubbish, very poor print quality, does not even fit the frame, two white edges showing, I could get the local primary school to do better, It's gone in the dustbin
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about your experience. We value your feedback and invite you to provide more details on the issues faced. We will reach out to you via email for further understanding of your concerns. Rest assured, your feedback will be considered seriously.
10 Apr 2024
Verified review
Quality poor
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Answer by MYPICTURE
10 Apr 2024
We're truly sorry to hear about your experience. Your feedback is important in helping us improve. We will reach out to you via email soon to better understand the situation.
9 Apr 2024
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7 Apr 2024
Verified review
Ordered 2 landscape canvas’s and they both arrived in portrait… very disappointed… straight in the dustbin. 👎
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Answer by MYPICTURE
7 Apr 2024
We're sorry to hear about your experience. We take your feedback seriously and will use it to review our processes. Expect an email from us soon to further discuss the matter.
5 Apr 2024
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5 Apr 2024
Verified review
Don't set high expectations as you will be disheartened with this Company!
After a long wait, I wad deeply disappointed to discover that the quality of printing was severely lacking. the colors appeared dull, lacking vibrancy and clarity. Also, there were noticeable blurriness in certain areas of the image which significantly detracted from its overall appeal. No i don't recommend this company and I hope they will take serious steps to improve the printing and quality control measures.
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Answer by MYPICTURE
5 Apr 2024
We're sorry to hear about your disappointment. The quality and clarity you've described indeed deserve our attention. We appreciate you taking the time to provide this feedback, it's crucial for us to improve. We'll be reaching out to you via email to discuss further.
5 Apr 2024
Verified review
Broken frame on delivery
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Answer by MYPICTURE
5 Apr 2024
We're genuinely sorry to hear about the issue. Your feedback is significant to us and we assure you it will be taken into account. Expect an email from us soon for further assistance.
5 Apr 2024
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4 Apr 2024
Verified review
I was very disappointed with the picture. I did not realise there was a moray on the photo. I am very surprised a professional company did not see it and not gone ahead with the print. I cannot gift it like this.
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Answer by MYPICTURE
4 Apr 2024
We're genuinely sorry to hear about your disappointment. Our aim is always to deliver a product that meets your expectations. We appreciate your feedback and will certainly take it into account. Expect an email from our team shortly.
4 Apr 2024
Verified review
Very disappointed with my order . Top of head is missing . Not as seen in the actual photos
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Answer by MYPICTURE
4 Apr 2024
We're truly sorry to hear about your disappointment. We acknowledge your feedback and ensure it will be considered seriously. For further assistance, we will be contacting you via email shortly.
31 Mar 2024
Verified review
Delivery far too slow.
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Answer by MYPICTURE
31 Mar 2024
We regret to hear about the slow delivery, your feedback is essential for us. We will take this into account for improving our services. Expect an email from us soon.
31 Mar 2024
Verified review
Didn’t receive delivery
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Answer by MYPICTURE
31 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us. Our team will reach out to you via email to resolve the issue and ensure your satisfaction.
27 Mar 2024
Verified review
Cheep for a reason
the pictures seem very cheep. The canvas is thin and the colour not very good.
Also one of the pictures was not square in the frame
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Answer by MYPICTURE
27 Mar 2024
We're sorry to hear about your experience. Our team values your feedback and we'll certainly consider your points about the canvas and color quality. We'll reach out via email to address your concerns better.
27 Mar 2024
Verified review
Could not recommend at all. Picture is not true to print uploaded - very poor quality indeed, and an equally poor customer service offered.
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Answer by MYPICTURE
27 Mar 2024
We're genuinely sorry to hear about your experience. We value your feedback as it helps us improve. We aim to ensure all customers are satisfied, so we'll reach out via email to better understand and address your concerns.
24 Mar 2024
Verified review
Left on my door step after a quite knock
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Answer by MYPICTURE
24 Mar 2024
We're sorry to hear about your experience. We value your feedback and will take it into account. Expect an email from us to discuss this matter further in a way that respects your time and concerns.
23 Mar 2024
Verified review
Ordered a second canvas with you and it took least two week to receive it as I didn't get much up dates from you on my delivery and your service is very poor as when you finished doing my canvas it kept saying in transit from the 15th off march when I ordered it and not very good at sending parcels to yodel on time and I waited nearly week to hear updates from you and would like a refund after all the hassle and problems I had and it effects my heath which is fragile x syndrome which effects my brain
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Answer by MYPICTURE
23 Mar 2024
We're sincerely sorry to hear about your experience. Your feedback is extremely valuable to us and will be taken into account. We understand the importance of prompt and reliable service. We'll be reaching out to you via email to help resolve this matter.
23 Mar 2024
Verified review
Very disappointed in the delivery time
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Answer by MYPICTURE
23 Mar 2024
We're truly sorry to hear about your disappointment regarding the delivery time. We appreciate your feedback and we are looking into this matter. Expect a detailed email from us soon.