MYPICTUREReviews:
26,202 reviews in the last 12 months142,106 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
30 Sept 2023
Verified review
Delivery took a very long time with little to no updates - I won’t be buying from here again.
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Answer by MYPICTURE
3 Oct 2023
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
22 Jul 2023
Verified review
Took 10 days to arrive how a picture in the uk can be effected by a war in Ukraine is pure BS
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6 May 2023
Verified review
Wrong picture sent and delivery time to put right would not meant not available as a present.
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5 Dec 2023
Verified review
Still not heard back from their automated service, following on from not receiving my picture
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Answer by MYPICTURE
5 Dec 2023
We're sorry to hear about your experience. We are taking your feedback into account. Our team will reach out to you via email to help resolve this issue.
31 Oct 2023
Verified review
The frame was warped so it does not sit evenly on the wall.
The picture quality is good but……
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Answer by MYPICTURE
2 Nov 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
6 Sept 2023
Verified review
My picture was faded on one side and the writing was yellow I wanted gold as per the picture
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Answer by MYPICTURE
14 Sept 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
19 Aug 2023
Verified review
Both pictures damaged on delivery. Contacted Customer Service but three days on and no reply
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Answer by MYPICTURE
20 Aug 2023
We apologize for the inconvenience caused by the damaged pictures. We will investigate the matter and reach out to you promptly via email to address your concerns. Thank you for your patience.
9 Dec 2023
Verified review
I'm so angry I have not even received my order at all!! And nobody is helping me at all!!!!
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Answer by MYPICTURE
9 Dec 2023
We sincerely regret the inconvenience. It's disheartening to hear that your order hasn't reached you yet. Your feedback is crucial and will be considered. Expect an email from us soon to help resolve this matter.
13 Jul 2023
Verified review
It took nearly 2 weeks to be delivered
It supposed to be wedding present but it’s too late
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5 Dec 2023
Verified review
I ordered a cousin and my picture was cut of on the top, so half of my face is not visible
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Answer by MYPICTURE
5 Dec 2023
We're truly sorry to hear about the issue with the photo. We assure you that your feedback is important to us and we'll surely consider it. Expect an email from us shortly.
JB
Jill B.
Monmouth
1 Aug 2023
Verified review
Someone else’s image sent. NoT MINE
Took weeks to deliver. Then someone else’s image was sent. This is an absolute rubbish site
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Answer by MYPICTURE
2 Aug 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
18 Jul 2023
Verified review
Not received on time it was a present for someone special would not recommend your company
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9 Dec 2023
Verified review
My picture isn’t how I wanted it has 2 black nuts at side Iam unhappy and won’t uses this
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Answer by MYPICTURE
9 Dec 2023
We're sorry to hear about your experience. Your feedback is important to us and we'll certainly take it into account. We'll be in touch via email to offer assistance and find a solution.
25 Sept 2023
Verified review
Photos came out very dull and dark and poor quality. I would not use this company again.
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Answer by MYPICTURE
30 Sept 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
30 Jul 2023
Verified review
Took longer to get my picture printed then once it was done it wasn’t sent for a few days
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15 Jul 2023
Verified review
My best man & his dad!
Send out the full picture on mug b4 sending it and not answering a disappointed customer??
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Answer by MYPICTURE
17 Jul 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
30 Apr 2023
Verified review
Mug so small was a picture of me and my wife only comes up to our chins could be anybody
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7 Dec 2023
Verified review
Jigsaw arrived in a plastic bag. Not boxed so no picture to copy very poor quality gift
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Answer by MYPICTURE
8 Dec 2023
We regret to hear about your experience. Your feedback has been noted and we will be in touch via email to further discuss the matter. Your input is valuable and will be taken into account.
21 Dec 2023
Verified review
Product arrived broken. Went through the online chat. No one has got in touch with me.
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Answer by MYPICTURE
21 Dec 2023
We're truly sorry to hear about your recent experience. Your feedback is valuable and will be taken into account. Expect an email from us soon to assist with your concern.
16 Dec 2023
Verified review
My order didn’t arrived, it said it was delivered but it didn’t arrive at my address
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Answer by MYPICTURE
17 Dec 2023
We're sorry to hear about your experience. Rest assured, we're looking into your case. Your feedback is important to us. Expect an email from us soon for further assistance.