MYPICTUREReviews:
26,141 reviews in the last 12 months142,322 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
18 Jul 2023
Verified review
Item not delivered in time as promised. Will never be used now. Complete waste of money and materials.
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Answer by MYPICTURE
19 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
18 Dec 2023
Verified review
Not received - Yodel saying delivered to someone we have never heard off and to deal with you direct!
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Answer by MYPICTURE
18 Dec 2023
We're sorry to hear about the delivery issue. We appreciate your patience and understand your frustration. Rest assured, your feedback is crucial to us. We will be in touch via email to assist further.
4 Sept 2023
Verified review
Not worth the money, basic quality at best. This was bought as a memorial piece I’m so disappointed.
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Answer by MYPICTURE
14 Sept 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
25 Dec 2023
Verified review
Very poor quality half the detail on the picture was missing. I did e.mail but have had no reply
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Answer by MYPICTURE
25 Dec 2023
We're truly sorry to hear about your experience. Your feedback is important and will be taken into account. Please expect an email from us, where we hope to address your concerns more comprehensively.
26 Dec 2023
Verified review
Not happy
The picture was "glazed" with plastic not glass. The plastic was dirty. Very disappointing.
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Answer by MYPICTURE
26 Dec 2023
We're genuinely sorry to hear about your disappointment. Your feedback is important to us and will be taken into account. Kindly expect an email from us to address your concerns in detail.
25 Dec 2023
Verified review
Still haven’t got my parcel
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Answer by MYPICTURE
25 Dec 2023
We're sorry to hear about your experience. We're unable to promise specifics, but we value your feedback and it's crucial for our improvements. Please expect an email from us to discuss the matter further.
18 Nov 2023
Verified review
Poor quality picture canvas running off the wooden frame given a white line on the right hand side
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Answer by MYPICTURE
18 Nov 2023
We're sorry to hear about your experience. Your feedback is valuable to us and will be taken into account. We'll be reaching out to you via email to help resolve this issue.
16 Dec 2023
Verified review
Photo quality for both photos is terrible. However did turn up quickly and the frame ect and nice.
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Answer by MYPICTURE
16 Dec 2023
We're sorry to hear about your dissatisfaction with the photo quality. We acknowledge your feedback and assure you it's crucial for our growth. We'll contact you via email to better understand and address your concerns.
11 Oct 2023
Verified review
Very disappointed. Picture of horse only fills bottom part of the frame - the rest left blank!!!
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Answer by MYPICTURE
12 Oct 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
28 Jul 2023
Verified review
Terrible service
Not much communication and nearly 2 weeks for delivery when I paid for express . Terrible service
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27 May 2023
Verified review
The writing on the bottom of the picture has been trimmed in half what a waste of money no good !!
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21 Dec 2023
Verified review
There was items missing from my order. I only emailed you yesterday so we will see what happens.
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Answer by MYPICTURE
21 Dec 2023
We're sorry to hear about your experience. We're looking into your issue and will reach out via email to address your concerns. Your patience is greatly appreciated.
29 Sept 2023
Verified review
Not happy for the length of time it took to deliver my parcels and given negligible compensation
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19 Jul 2023
Verified review
I am disappointed with the picture quality and the fact that the edges of original were missing.
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Answer by MYPICTURE
20 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
28 Oct 2023
Verified review
Quality wasn’t that good on website shows pic fit perfectly but when arrived heads were cut off.
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Answer by MYPICTURE
29 Oct 2023
We're truly sorry to hear about the issue with the quality of your order. We understand how disappointing it can be when the product doesn't match the website images. We'll look into this matter in depth and contact you via email to find a suitable solution. Thank you for your feedback.
24 Aug 2023
Verified review
Wrong pictures delivered. Have emailed as directed on website to rectify and still no response.
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Answer by MYPICTURE
13 Sept 2023
We are very sorry that you received the wrong shipment. Such a shipping error is unacceptable and we will immediately forward this case to the relevant departments and have it investigated. Our customer service team will be in touch shortly.
6 Jul 2023
Verified review
Picture didn’t fit frame, contacted customer service to get NO reply, will never use them again
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2 Dec 2023
Verified review
Complained two days ago as your product…
Complained two days ago as your product is poor and amateurish and your company are dishonest
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Answer by MYPICTURE
2 Dec 2023
We sincerely regret to hear about your dissatisfaction. Your feedback is crucial for our growth and improvement. We'll contact you via email to understand your concerns better and assure you your perspectives will be taken into account.
23 Aug 2023
Verified review
My order arrived completl damaged
My order arrived completely damaged. I tried to contact shop via chat and email , no response.
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Answer by MYPICTURE
24 Aug 2023
We are very sorry to hear about the damage to your order and the lack of response from our customer support team. We take these issues seriously and will review your case. We will be contacting you via email to discuss this further.
20 Aug 2023
Verified review
It took 3 weeks Picture not satisfactory and a horrible black frame Picture shaded in parts too
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Answer by MYPICTURE
20 Aug 2023
We apologize for the inconvenience caused by the delay in your order and the unsatisfactory quality of the picture and frame. We will thoroughly investigate the issue and reach out to you via email to discuss a resolution. Thank you for bringing this to our attention.