MYPICTUREReviews:
26,118 reviews in the last 12 months142,568 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
27 Jun 2023
Verified review
was not what i expected, took a long time for delivery product was flimsy the finish was not expected, as this was a gift
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Answer by MYPICTURE
29 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
22 Jun 2023
Verified review
Parcel was delayed twice, missing fathers day and it was a gift, got in touch with customer service and no reply 3 days on
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7 Dec 2023
Verified review
Received somebody else’s order and no indication of when I’ll get what I ordered. Awful customer service - please avoid.
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Answer by MYPICTURE
8 Dec 2023
We're truly sorry to hear about the mix-up with your order. We understand how frustrating this situation must be for you. We'll reach out to you via email to work on a solution.
9 Aug 2023
Verified review
Very wrong frame
Large wood frame had stapled the picture to it and it won't ever fit the picture. I could never hang this to display.
.
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Answer by MYPICTURE
10 Aug 2023
We apologize for the inconvenience caused by the issue with your order. We will thoroughly investigate the matter and reach out to you via email to discuss a resolution. Thank you for bringing this to our attention.
15 Jun 2023
Verified review
The quality of the frames was very poor, clearly rushed and badly made where corners had gaps and will lodge a complaint
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Answer by MYPICTURE
19 Jun 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
22 Dec 2023
Verified review
Already Informed you that the quantity was very poor also jiffa bag was put through letter box bending some of the parts
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Answer by MYPICTURE
22 Dec 2023
We regret the inconvenience you've experienced. We value your feedback and will certainly take it into account. Expect an email from us soon for better assistance.
4 Dec 2023
Verified review
My cushions look nice now that I’ve got them at last
I had to drive to another address terrible delivery, got my cushions eventually so delivery guy obviously couldn’t read
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Answer by MYPICTURE
4 Dec 2023
We regret to hear about the delivery issue. Your feedback is crucial for us to improve. We'll internally review the situation and contact you via email. Thank you for your patience.
2 Dec 2023
Verified review
Received another customers order, instead of what I had ordered. The order was for a birthday which will now be missed!
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Answer by MYPICTURE
2 Dec 2023
We're truly sorry to hear about this mix-up. We appreciate you bringing this to our attention and we will use your feedback to improve. We will reach out to you via email to help resolve this issue.
13 Dec 2023
Verified review
You can refund my payment and send me a return label for the rubbish you sent me. i.e. no picture and wrong colour mug
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Answer by MYPICTURE
14 Dec 2023
We're sorry to hear about your experience. Your feedback is important in helping us improve. We will be reaching out via email to better understand the issue and use your input for future improvements.
6 Oct 2023
Verified review
The puzzles pieces are so thin they are like paper there is no box for the puzzle pieces altogether very disappointing
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Answer by MYPICTURE
7 Oct 2023
We're sorry to hear about your experience with our puzzle quality and packaging. We truly value your feedback and understand your disappointment. Rest assured we will thoroughly review your concerns and contact you via email to discuss further. Thank you for your patience.
7 Jul 2023
Verified review
Service by yourselves very good, but service by UPS not acceptable. Thoughts should be given to changing your courier.
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23 Aug 2023
Verified review
Was ordered for my daughter going to Australia came a week late would not order if yous again delivery is terrible !!!
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Answer by MYPICTURE
24 Aug 2023
We are very sorry to hear about the delay in your order. We understand the importance of timely delivery and apologize for any inconvenience caused. We will review your case and contact you via email to address this issue. Thank you for bringing this to our attention.
5 Dec 2023
Verified review
The quality of these pictures are no where near to the standard that I normally receive from you. I can’t use these.
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Answer by MYPICTURE
5 Dec 2023
We're sorry to hear about your experience. Our team values your feedback and will consider it for future improvements. We'll reach out to you via email shortly to discuss further.
31 Aug 2023
Verified review
I am very dissatisfied because I ordered photos on canvas on a pine frame and I received prints on paper, a disaster
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Answer by MYPICTURE
1 Sept 2023
We apologize for any inconvenience caused by the issue with your order. We understand your dissatisfaction and we take this matter seriously. We will thoroughly review your case and reach out to you via email as soon as possible to address the problem. Thank you for bringing this to our attention.
5 Jun 2023
Verified review
Quality really poor. So disappointed in the acrylic photos despite being professionally taken. Meant to be presents.
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29 Nov 2023
Verified review
Not received saying it’s delivered at 6.38 am but nobody in at that time a parcel came at 12.48 and it was t mine
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Answer by MYPICTURE
29 Nov 2023
We're sorry to hear about this issue. We understand how important your order is and how frustrating this situation must be. We'll be in touch via email to help resolve this.
26 Nov 2023
Verified review
I thought the puzzle would have came in a box like other companies if I knew it didn’t I would have went else where
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Answer by MYPICTURE
26 Nov 2023
We appreciate your feedback. We understand your expectation about packaging. We will reach out to you via email to discuss this further. Your satisfaction is important to us.
26 Nov 2023
Verified review
I ordered A3 and they came like a small brochure size and half the information was missing and the quality was poor
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Answer by MYPICTURE
26 Nov 2023
We're sorry to hear about your experience. We appreciate your feedback and we’ll definitely take it into account. Expect an email from us to help resolve this matter.
8 Aug 2023
Verified review
The image quality is quite poor, it’s probably why it’s so cheap, it also took a good while to arrive. Disappointed.
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Answer by MYPICTURE
8 Aug 2023
We apologize for the poor image quality and the delay in delivery. We understand your disappointment and would like to address this issue. We will review your case and contact you via email to discuss further. Thank you for bringing this to our attention.
22 Jun 2023
Verified review
2 dates given didn't arrive after waiting in.
Finally arrived ripped packaging.
Sent several emails with no reply
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Answer by MYPICTURE
26 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.