MYPICTUREReviews:
26,216 reviews in the last 12 months142,516 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
21 Dec 2023
Verified review
Absolutely awful you cut the writing off my picture and I want a refund. Absolute disgrace. The material is not even towel material.
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Answer by MYPICTURE
21 Dec 2023
We're truly sorry to hear about your dissatisfaction. We acknowledge your feedback and it's crucial to us. We will be in touch via email to better understand your concerns and work towards a resolution.
15 Jul 2023
Verified review
The picture should never have been developed. Some of the peoples faces are just oval skin, no features. I’m incredibly disappointed!
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Answer by MYPICTURE
17 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
8 Oct 2023
Verified review
Canvases are very blurred and out of focus! This quality of picture should be highlighted when choosing and before purchasing!!!!!
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Answer by MYPICTURE
8 Oct 2023
We're sorry to hear about the blurred canvases. Your feedback is crucial to us. We will delve into the specifics of your order and reach out to you via email to address your concerns about picture quality. Thank you for sharing your experience.
7 Dec 2023
Verified review
I was disappointed with the gap at the top and bottom of the canvas. I thought a picture was supposed to fit on the whole thing
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Answer by MYPICTURE
8 Dec 2023
We're sorry to hear about your disappointment with the canvas design. Your feedback is valuable and will be taken into account. Please expect an email from us to discuss this matter further.
18 Aug 2023
Verified review
Too long to wait for canvas and paid for gift card to be included and message wrote on it and all my brother got was a blank card
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Answer by MYPICTURE
18 Aug 2023
We apologize for the inconvenience caused by the delay in receiving your canvas and the missing gift card message. We will investigate the issue and reach out to you via email to resolve this matter promptly. Thank you for bringing this to our attention.
18 Jun 2023
Verified review
The picture took 10 days to arrive, when advised as 24 hour dispatch. Very dlow, and we missed the birthday it was planned for.
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Answer by MYPICTURE
19 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
19 Oct 2023
Verified review
Absolutely disgusting device a beautiful white picture with a black background and as for the other you’ve chopped her hand off
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Answer by MYPICTURE
20 Oct 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
28 Jul 2023
Verified review
I had to re order a picture as the 1st one came out wrong, my picture did not offer a suitable solution, I will not come back
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18 Aug 2023
Verified review
Purchased 80x60 which was the cost I paid, sent me 60x40 and said that’s what I picked and couldn’t care to help any further.
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Answer by MYPICTURE
14 Sept 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
21 Jun 2023
Verified review
Delivery was very poor - delivery dates kept changing and took over a week and half to arrive! Poor customer service support!
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15 Nov 2023
Verified review
Picture scratched along edge. Missing hanging device.
Picture scratched along edge. And hanging package (purchased with picture) was not included. Would not use this company again
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Answer by MYPICTURE
15 Nov 2023
We're sorry for your disappointment. Your feedback is important us. We will reach out to you directly via email to better understand and address your concerns. We appreciate your feedback and will take it into account.
4 May 2023
Verified review
I was not happy with my picture my daughter law head was cut off just wasted money on it had to order small one very up set
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23 Dec 2023
Verified review
Grainy squares all over the canvas received. Emailed to raise concern and no response received to date. Really disappointed
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Answer by MYPICTURE
23 Dec 2023
We're genuinely sorry to hear about your experience. Your feedback is important to us and will be taken into account. Please expect an email from us soon to discuss the grainy squares issue on the canvas.
29 Nov 2023
Verified review
I ordered a canvas for my sons birthday on 10th Dec and it’s been printed the wrong way round and is also blurry, it’s awful
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Answer by MYPICTURE
29 Nov 2023
We're truly sorry to hear about your experience. Your feedback is invaluable and we'll definitely take this into account. Expect an email from us soon, as we aim to resolve any concerns you may have.
1 Nov 2023
Verified review
Canvas hasn't been covered properly looks terrible it was for a Christmas present going to have to go somewhere else now!!!
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Answer by MYPICTURE
3 Nov 2023
We are sorry that you are unsatisfied with the quality of the product you received. We want to make sure you get something that you are completely satisfied with. In order to process your complaint, we kindly ask you to send a short email to our customer service. Please also tell us your order number and attach a few photos of the defective products.
1 Aug 2023
Verified review
You have sent me an email to say that my order has been delivered. I have been in all day and nothing has been delivered
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Answer by MYPICTURE
2 Aug 2023
Thank you for your feedback. We apologize for the inconveniences regarding your shipment. We will check the status of your package and contact you via email for a solution.
22 Dec 2023
Verified review
Order placed 3 weeks ago and despite contacting numerous times still no sign of my order. Take my money and don't deliver.
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Answer by MYPICTURE
22 Dec 2023
We regret the inconvenience caused. We are working on resolving order-related issues. We appreciate your patience and assure you that your feedback will be taken into account. Please expect an email from us.
8 Oct 2023
Verified review
Product and service was good picture…
The product and service was good picture were nice, but I don't like being bombarded with Emails asking for 5 star ratings
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Answer by MYPICTURE
9 Oct 2023
We appreciate your feedback on both our product and service. We understand your concern about the frequency of our emails and will take it into consideration. We will reach out to you via email to further discuss this matter. Thank you for bringing this to our attention.
23 Aug 2023
Verified review
Poor quality. Better quality on feee prints. These are lights and flimsy and deffo not worth the money. Very disappointed
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Answer by MYPICTURE
13 Sept 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
27 Jun 2023
Verified review
was not what i expected, took a long time for delivery product was flimsy the finish was not expected, as this was a gift
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Answer by MYPICTURE
29 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.