MYPICTUREReviews:
26,172 reviews in the last 12 months142,520 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
11 days ago
Verified review
Unfortunately I never received my parcel.
Due to yodel who was suppose to deliver it , decided to leave my parcel outside, and when I returned home from someone had taken it...
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Answer by MYPICTURE
11 days ago
We're truly sorry to hear about your missing parcel. We value your feedback and will definitely consider it in improving our services. Please expect an email from our team shortly for further assistance.
10 Apr 2024
Verified review
Absolute rubbish, very poor print quality, does not even fit the frame, two white edges showing, I could get the local primary school to do better, It's gone in the dustbin
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about your experience. We value your feedback and invite you to provide more details on the issues faced. We will reach out to you via email for further understanding of your concerns. Rest assured, your feedback will be considered seriously.
5 hours ago
Verified review
Late delivery this was a birthday present
Customer service are terrible just try amd fob you off with 20% voucher
Will never use again
Mypicture.co.uk is in germany
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Answer by MYPICTURE
2 hours ago
We're truly sorry for the delay and your experience with our customer service. We'll certainly consider your feedback for improvements. Please expect an email from us to discuss this further.
6 days ago
Verified review
The reproduction of the colour is very poor. I sent a very vibrant picture but the result is very “blue” have emailed Customer Service several times but no response
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Answer by MYPICTURE
6 days ago
We're sorry to hear about your experience with the colour reproduction. We truly value your feedback and will certainly take this into account. We'll be reaching out to you via email to discuss this further.
14 Apr 2024
Verified review
Love my pic's. Sadly, I was sure I ordered 2 different ones but received 2 identical ones. Not to worry, though, as I can put 1 by as a gift at a later date.
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Answer by MYPICTURE
15 Apr 2024
We appreciate your feedback and understand your concern regarding the order mix-up. We value your input and will certainly take it into account. We will reach out to you via email to discuss further.
8 days ago
Verified review
Tried to change my submitted photograph within a minute of uploading it and this was not permitted. Poor customer service when answering my messages also.
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Answer by MYPICTURE
8 days ago
We're sorry to hear about your experience. We understand changing a submitted photograph is important and we appreciate your feedback on our customer service. We will reach out to you via email to better understand and address your concerns.
14 Apr 2024
Verified review
Canva + Greeting card
I ordered a canva and a greeting card with a letter in English for my boyfriend.
He sent me a picture of the card with this non-sense words.
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Answer by MYPICTURE
14 Apr 2024
We regret to hear about your experience. We'd appreciate it if you could provide further details about the issue with the card. An email will be sent to discuss this matter further.
20 Apr 2024
Verified review
It didn’t arrive as stated - between 2 & 6 days after being dispatched. So it was ordered well in tome for a birthday gift and was late
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Answer by MYPICTURE
20 Apr 2024
We're genuinely sorry for the delay you experienced. We value your feedback and will certainly take it into account. Expect an email from us regarding this matter.
8 days ago
Verified review
I have reported the issue, but I think some common sense needs to be used with photos and checked that no one's heads are chopped off.
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Answer by MYPICTURE
8 days ago
We value your input and appreciate your feedback. Our team always aims for quality service and we're sorry to hear that your experience didn't meet those expectations. Your comments will be noted for future improvements.
11 days ago
Verified review
Was not expecting it to look so cheap. No depth of colour, very plastic. Should have printed it on Matte paper and framed it.
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Answer by MYPICTURE
11 days ago
We appreciate your feedback and understand your perspective regarding the aesthetics. Your input is essential in helping us improve our offerings. Please expect an email from us for further discussion on this matter.
11 days ago
Verified review
I think would nice if you could have a mended my order as I sent an email when I noticed I didn't crop the picture.
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Answer by MYPICTURE
10 days ago
We're sorry to hear about your experience. We value your feedback and will certainly consider it moving forward. We are going to reach out to you via email to better understand the situation regarding your photo cropping concern.
11 hours ago
Verified review
In the end the products are excellent quality great it was the production. And delivery that was sadly lacking
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Answer by MYPICTURE
8 hours ago
We regret to hear about your less than satisfactory delivery experience. Rest assured, we value your feedback and will take it into account. Expect an email from us soon for further assistance.
21 Apr 2024
Verified review
ordered a beach towel £25
it most definitely is not a beach towel!
very small
very disappointing as was a gift
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Answer by MYPICTURE
21 Apr 2024
We regret to hear about your disappointment. Your feedback is valuable and we'll take it into account. We'll reach out to you via email to discuss this further.
7 Apr 2024
Verified review
Ordered 2 landscape canvas’s and they both arrived in portrait… very disappointed… straight in the dustbin. 👎
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Answer by MYPICTURE
7 Apr 2024
We're sorry to hear about your experience. We take your feedback seriously and will use it to review our processes. Expect an email from us soon to further discuss the matter.
16 Apr 2024
Verified review
I have asked for a refund.. you didn’t complete my order and very poor quality what you have sent me
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Answer by MYPICTURE
17 Apr 2024
We're sorry to hear about your experience. Your feedback is highly important to us and we will definitely consider it for future improvements. We will reach out to you via email to address this matter further.
5 days ago
Verified review
Plastic very cheap. Arrived falling apart and the photo was not properly fitted into the frame.
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Answer by MYPICTURE
5 days ago
We're sorry to hear about your experience. Your feedback is valuable and will be taken into account. We will reach out to you via email to better understand and address your concerns.
12 Apr 2024
Verified review
I’ve ordered these wall tiles before from a different company and they were much better quality.
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Answer by MYPICTURE
12 Apr 2024
We're sorry to hear that your experience didn't meet your expectations. We value your feedback and will consider it to improve our products. Expect an email from us soon where we can further discuss your concerns.
4 days ago
Verified review
still waiting, no update from yodel and your "where's my delivery" show's no information.
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Answer by MYPICTURE
4 days ago
We're sorry to hear about the delay. Your feedback regarding the tracking information is valuable to us. We aim to improve our services based on customer experiences and will certainly take this into account. Please expect an email from us soon.
11 Apr 2024
Verified review
Despite sending a high resolution image the canvas has come back fuzzy and out of focus.
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Answer by MYPICTURE
11 Apr 2024
We're sorry to hear about the issue with your canvas. Your feedback is important and will be taken into account. For a more detailed discussion, expect a follow-up email from us soon.
16 Apr 2024
Verified review
Unhappy with the fact there is nothing in the back to either wall hang or stand up
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Answer by MYPICTURE
16 Apr 2024
We appreciate your feedback. We understand the need for more versatile display options. Your comments will be taken into account for future improvements. Please expect an email from us for further assistance.