MYPICTUREReviews:
26,121 reviews in the last 12 months143,267 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
6 days ago
Verified review
Sorry the jigsaw looks great BUT!!
Sorry the jigsaw looks great, the only trouble is it has one piece missing. I was going to give it to my great granddaughter when she visits tomorrow but now I shall have to go out and buy her something else. Julie Creamer.
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Answer by MYPICTURE
6 days ago
We appreciate your feedback and understand the disappointment with the item. We will be reaching out to you via email to address the issue and offer assistance.
6 days ago
Verified review
1 of my photos had the heads chopped off and they have come out very dark.
I have just printed off some of the photos myself and stuck them over the top.
I will not be ordering again, feel like I've just thrown my money away
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6 days ago
Verified review
The worst picture I've ever seen, all out of focus, and my brothers gead chopped off which upset me greatly as he's just died of cancer age 57.
U broke my heard when the picture arrived, I'm absolutely disgusted..
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Answer by MYPICTURE
6 days ago
Thank you for sharing your feedback. We deeply regret any distress caused by your experience. We appreciate your effort in bringing this to our attention and will be reaching out to you via email to discuss further.
23 Apr 2024
Verified review
When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug
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Answer by MYPICTURE
23 Apr 2024
We regret to hear about your experience. Your feedback is important to us, and we will take it into account. We will reach out to you via email to address the issue further.
17 Apr 2024
Verified review
You can improve deliveries
You can improve by getting a decent delivery company. YODEL are awful. They take no notice of the customers requests like leaving with a nominated neighbour. Instead it’s just thrown on the floor without knocking
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Answer by MYPICTURE
17 Apr 2024
We're sorry to hear about your experience with the delivery. Your feedback is valuable and will be considered. We'll be reaching out to you via email to discuss this further.
4 days ago
Verified review
Shipping time was stated 5-10 working days but waited longer than this with no updates whatsoever. I reached out to the company for updates and eventually got the updates I needed. Poor service.
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Answer by MYPICTURE
3 days ago
Thank you for sharing your experience. We regret the delay in updates and appreciate your patience. Your feedback is valuable and will be taken into account. We will contact you via email to discuss further.
5 days ago
Verified review
The picture has been zoomed into so much that the picture is grainy. I wanted the picture to have our entire bodies in it but they have zoomed in all the way so that it is just head and sholders
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Answer by MYPICTURE
5 days ago
Thank you for sharing your feedback. We regret to hear that the image did not meet your expectations. We will contact you via email to further discuss this matter and take your feedback into account.
28 Apr 2024
Verified review
I am not happy with you because on Saturday the 27th of March you told me that my order was delivered but I have not received my order so could someone please tell me whare is my order..
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Answer by MYPICTURE
28 Apr 2024
We're sincerely sorry to hear about your experience. We definitely value your feedback and will take it into account. Regarding your order, we'll be reaching out to you via email to discuss this further.
21 Apr 2024
Verified review
Order sat for 7 days without being passed to courier.
Completely useless customer service all automated without the capability to understand what the issue was
Will not use again
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Answer by MYPICTURE
21 Apr 2024
We regret to hear of your recent experience. Your feedback is very important to us and helps us improve. We will be reaching out to you via email to discuss this matter further.
6 days ago
Verified review
The quality of the picture was quite poor, the photo I sent was very clear but the picture I received was blurry and cheaply put together, the photo keeps falling out of the frame
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Answer by MYPICTURE
6 days ago
We appreciate your feedback and apologize for any inconvenience. We will contact you via email to discuss further and take the given feedback into account.
25 Apr 2024
Verified review
Unfortunately I never received my parcel.
Due to yodel who was suppose to deliver it , decided to leave my parcel outside, and when I returned home from someone had taken it...
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Answer by MYPICTURE
25 Apr 2024
We're truly sorry to hear about your missing parcel. We value your feedback and will definitely consider it in improving our services. Please expect an email from our team shortly for further assistance.
8 days ago
Verified review
It took 12 days to arrive and it's bad quality, had contacted by email twice and both times referred to tracking. Requested a refund, that was ignored. Don't use this company!
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Answer by MYPICTURE
7 days ago
We regret to hear about the experience and appreciate the feedback provided. We will be contacting you via email to address the concerns raised. Rest assured, we will take your feedback into account moving forward.
12 days ago
Verified review
Late delivery this was a birthday present
Customer service are terrible just try amd fob you off with 20% voucher
Will never use again
Mypicture.co.uk is in germany
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Answer by MYPICTURE
12 days ago
We're truly sorry for the delay and your experience with our customer service. We'll certainly consider your feedback for improvements. Please expect an email from us to discuss this further.
30 Apr 2024
Verified review
The reproduction of the colour is very poor. I sent a very vibrant picture but the result is very “blue” have emailed Customer Service several times but no response
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Answer by MYPICTURE
30 Apr 2024
We're sorry to hear about your experience with the colour reproduction. We truly value your feedback and will certainly take this into account. We'll be reaching out to you via email to discuss this further.
22 hours ago
Verified review
Picture did not fit size and left about a 2” gap. This was put at the top of the picture. Surely the picture could have been moved up and the gap put at the bottom
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Answer by MYPICTURE
20 hours ago
We appreciate your feedback and apologize for the issue you've described. We will contact you via email to further discuss the matter and take your feedback into account.
28 Apr 2024
Verified review
Tried to change my submitted photograph within a minute of uploading it and this was not permitted. Poor customer service when answering my messages also.
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Answer by MYPICTURE
28 Apr 2024
We're sorry to hear about your experience. We understand changing a submitted photograph is important and we appreciate your feedback on our customer service. We will reach out to you via email to better understand and address your concerns.
1 May 2024
Verified review
No box or picture to go by! Too thin, too dark
Puzzle didn’t come in s box or even a picture to follow. The pictures on my puzzle are much darker then they are supposed to be. The puzzle is very thin.
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Answer by MYPICTURE
1 May 2024
We're sorry to hear about your experience with the puzzle. We appreciate your feedback and will certainly take it into account. Please expect an email from us shortly to further discuss your concerns.
7 days ago
Verified review
RUBBISH!
They lasted on the wall about 2 mins. Before falling off. Plus took all the freshly painted paint off. Would never buy again! Waste of money
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Answer by MYPICTURE
7 days ago
We appreciate you sharing your experience and regret to hear about your dissatisfaction. We will take your feedback into account and will be contacting you via email to discuss this further.
4 days ago
Verified review
Dull and lack of clarity
Was a little disappointed in the brightness of the pictures. The photos were bright with excellent clarity, but once on the print they looked very dul
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Answer by MYPICTURE
4 days ago
Thank you for sharing your feedback. It's unfortunate to hear that the brightness of the print did not meet your expectations. We will take your comments into account and contact you via email to discuss this further.
6 days ago
Verified review
Really long lead time meaning the picture was no longer a gift. Also not impressed with the quality for the price. Image seems distorted slightly.
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Answer by MYPICTURE
6 days ago
We are sorry to hear about your experience. We will be reaching out via email to discuss the issues described further. Your feedback is important, and we will take it into account.