MYPICTUREReviews:
26,176 reviews in the last 12 months143,459 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
30 Nov 2023
Verified review
The actual zip on the cushion is very cheap and plastic. It did not have a puller so really disappointed with that, but the order was very good.
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Answer by MYPICTURE
30 Nov 2023
We appreciate your feedback and understand your concerns regarding the cushion's zip. Your insights are valuable to us and we'll certainly consider them for future improvements. Thank you for acknowledging the positive aspects of your order.
21 Jun 2023
Verified review
Took nearly 3 weeks for my picture to arrive, so was late for father's Day and online chat wasn't helpful,one good thing picture does look good
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13 Dec 2023
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The picture was great but delivery was terrible. Picture left out in rain even though I asked not to leave in rain if not covered in plastic.
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Answer by MYPICTURE
14 Dec 2023
We're sorry to hear about your delivery experience. Your feedback is valuable and will certainly be taken into account as we continuously seek to improve. Thank you for sharing.
17 Dec 2023
Verified review
I was upset with the cushion. The picture was of our dog who recently had to be put to sleep. The cropping done removed half of her head.
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Answer by MYPICTURE
18 Dec 2023
We're sincerely sorry to hear about your dissatisfaction with the final product. We appreciate you sharing your experience and we'll certainly take your feedback into account for future improvements. Your feedback is invaluable to us.
21 Sept 2023
Verified review
It took far too obv to get to me so could not give for birthday present. 6 working days I thought would have been here. 12 days it took …
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7 Dec 2023
Verified review
Picture jigsaw arrived, but unfortunately the finish is very dark and indistinguishable in places.
Original picture sent wasn't as dark.
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Answer by MYPICTURE
8 Dec 2023
We appreciate your feedback. We're sorry to hear that the jigsaw didn't meet your expectations. We strive for customer satisfaction and will ensure your comments are taken into consideration.
22 Dec 2023
Verified review
Didn't get what we paid for
The card that we paid extra for to be be printed arrived blank. Reported to company 3 days ago but no response. Poor customer service.
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Answer by MYPICTURE
22 Dec 2023
We sincerely regret any inconvenience caused. Your feedback is valuable and will certainly be taken into account, as we strive to improve our service. Thank you for bringing this to our attention.
29 Jul 2023
Verified review
Unfortunately there was a dent in one of the frames. Good image quality though. Overall I wouldn't purchase again due to the quality.
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22 Jun 2023
Verified review
Quality when arrived was good but parcel delayed in production and then again with courier so did not arrive in time for father's day.
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14 Sept 2023
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Delivery took longer than I expected
Picture jigsaw is nice but pieces are quite small will have to put away until my child is older.
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21 Jul 2023
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Products were lovely but one slightly damaged as packaging was damaged at bottom and had been rescheduled delivery a couple of times
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18 Nov 2023
Verified review
Not quite as expected
I had wanted the picture to cover the upper and lower part of the canvas rather than a black line running along the top and bottom.
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Answer by MYPICTURE
18 Nov 2023
We appreciate your feedback. We understand the importance of the visual aesthetics of our offerings. Your comments will certainly be taken into account for future improvements. Thank you for sharing your thoughts.
15 Nov 2023
Verified review
Good quality and delivery time
Good quality picture but unfortunately not quite the same as the picture we sent missing out a piece of colour we wanted included
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Answer by MYPICTURE
15 Nov 2023
We appreciate your feedback. We strive to ensure that every detail meets your expectations. Your comments will be taken into account as we continue to improve our services. Thank you.
12 Nov 2023
Verified review
You left the white border on the top and bottom. I left it like that because I thought it would have been Stretched around sides.
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Answer by MYPICTURE
12 Nov 2023
We appreciate your feedback. It's important for us to understand your expectations. We're taking note of your remarks about the design aspect and will consider it for future improvements. Thank you.
28 Sept 2023
Verified review
My picture wasn’t big enough for the size canvas I chose instead of you doing it the same size I now have a big wide white edge
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24 May 2023
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The quality is good but I think the product is over priced…it also took longer than I was expecting but it comes from Germany.
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11 Nov 2023
Verified review
Better delivery drivers. They didn't knock or ring the doorbell and the parcel was left in the box outside in the pouring rain
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Answer by MYPICTURE
11 Nov 2023
We appreciate your feedback and apologize for the inconvenience you encountered. Your experience is important to us, and we will certainly take your feedback into account to improve our services.
11 Aug 2023
Verified review
Some of the print quality isn’t great. Nothing major but a few blemishes. Also production and delivery took a long long time
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15 Sept 2023
Verified review
Our framed picture arrived with no means of hanging it on the wall. Our previous orders did have an attachment for hanging.
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12 Jul 2023
Verified review
The picture was fantastic, but the delivery was terrible. For £6.00 delivery I expected it quicker than nearly three weeks
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