MYPICTUREReviews:
26,176 reviews in the last 12 months143,459 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
28 Oct 2023
Verified review
I provided my full address in the sales order. Your confirmation of receipt did not include the house name. I spoke to MyPicture and the house name was added. Your delivery contractor claimed they were not given the house name and failed to deliver until after my daughter's birthday
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Answer by MYPICTURE
29 Oct 2023
We're truly sorry for the confusion over the address and the delay that this caused. We understand the importance of a timely delivery, especially for special occasions. We'll review the communication process with our delivery contractor and will reach out to you via email for further discussion. Your feedback is valuable to us.
19 Jul 2023
Verified review
Very disappointed that I could not hang my framed prints when I received them. There were no hooks on the back. After raising this with you, I am told that sets of hooks are available at an extra cost. It would have been more helpful to know this at the time of placing the order.
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7 Sept 2023
Verified review
Picture is great but took an age to arrive. Usually go for one particular size throughpicanova but they didn’t do what I needed so thought I’d try my- picture which also didn’t do the size either. A compromise all the way but it’s here now and great to review the holiday memory
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Answer by MYPICTURE
17 Sept 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
11 Dec 2023
Verified review
I was very excited about this coming but when it arrived it was so blurry and it only say in the middle of the glass block when it was suppose to cover the whole glass. I'm very disappointed as it was a very special birthday gift and now I can't use it.
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Answer by MYPICTURE
11 Dec 2023
We're sorry to hear about your experience. We value your feedback and will definitely consider it. We'll reach out to you over email to further understand the issue.
23 Dec 2023
Verified review
Total lack of communication, no tracking detail, no-one to contact to find out order information. When you look up order info, states still in production yet it has now arrived. Sort your system out else it's a no from me or any person whom asks
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Answer by MYPICTURE
24 Dec 2023
We're sorry to hear about your experience. We appreciate the feedback and will definitely take it into consideration. A representative will reach out via email to assist you further.
1 Nov 2023
Verified review
Delivery was very slow.
Picture arrived in the frame, but it was not secure, none of the metal tags that hold it in place were bent over, so it was out and full of dust/foam partials.
It needed dusting and securing correctly before hanging!!
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Answer by MYPICTURE
3 Nov 2023
We're sorry to hear about the condition of your picture upon arrival. We comprehend how this could be bothersome. We'll delve into the matter and promptly contact you via email to discuss further. Your feedback is greatly appreciated.
3 Jun 2023
Verified review
Very unhappy with paper quality.
Very unhappy with the quality of 'paper' that the photo has been printed on. Ordered large canvas & areas of photo had already flaked off in the post. Canvases are usually covered with a textured, more 'rubbery' material. This is very thin.
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Answer by MYPICTURE
5 Jun 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
19 Nov 2023
Verified review
Very very disappointed! I have no idea what your product is like…I’ve paid for it but you use a useless delivery company-YODEL. Item took ages in transit only to be dumped and stolen despite a being requested to be left with a neighbour.
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Answer by MYPICTURE
19 Nov 2023
We're sorry to hear about your experience. Your feedback is important to us and will be taken into account. Look out for an email from us regarding this matter.
6 Sept 2023
Verified review
Basically a large poster in a cheap frame
It took over 2 weeks to have the picture in my hands. When I opened it there was a black transit mark on a white section of the print, which is not surprising as there’s no protection (glass/ plastic) over the print. So disappointed.
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Answer by MYPICTURE
6 Sept 2023
We apologize for the inconvenience you experienced with your order. We understand your disappointment regarding the transit mark on the print. We will thoroughly review your case and reach out to you via email as soon as possible to address this issue. Thank you for bringing it to our attention.
18 Nov 2023
Verified review
Advise on whether the image is a good quality for the canvas! The picture quality of the image I used was of high resolution using a 12mp camera 4032 x 3024. It doesn’t appear to be as clear as I was expecting it to turn out.
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Answer by MYPICTURE
18 Nov 2023
We appreciate your feedback and understand your concerns regarding the clarity of the image. We assure you that we take all feedback into account to improve our services. You can expect an email from us to discuss this further.
6 Dec 2023
Verified review
I have used this service before - I’m disappointed
I have used this service before - however, I’m really disappointed with my picture - it’s a Xmas present but I can’t use it as you printed it wrong and it has a white stripe across the top and bottom and looks terrible
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Answer by MYPICTURE
6 Dec 2023
We're truly sorry to hear about your disappointment with the recent service. Your feedback is valued, and we are keen to understand the issue with the picture. We'll be reaching out to you via email to further address the situation.
10 Oct 2023
Verified review
I ordered two snow globes both arrived by delivery date which was great. One is fine and one leaks. I followed the steps in customer service and am still awaiting a reply, there is no option to return faulty item
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Answer by MYPICTURE
12 Oct 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
26 Nov 2023
Verified review
Poorly packed, picture fittings left on top of picture so when it arrived the picture had indents where the fixtures were pushed into the wood. Glad I did a test purchase before I ordered a bunch of pictures.
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Answer by MYPICTURE
26 Nov 2023
We regret to hear about the condition of your purchase upon arrival. Your feedback is important to us and will be taken into account. Expect an email from us as we wish to address your concerns further.
12 Sept 2023
Verified review
Unfortunately wasn’t what I expected!Poor quality of the material was used and the back stitching looks like the person who made it was is a hurry.I recommend to search more if you want a canvas picture!
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Answer by MYPICTURE
30 Sept 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
3 Dec 2023
Verified review
Poor Quality
Poor quality, very thin canvas material and not pulled tightly enough around the frame - edges are rounded and not flat around the frame resulting in in looking quite wonky and the corners sticking out
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Answer by MYPICTURE
3 Dec 2023
We're sorry to hear about your experience. We appreciate your feedback on the canvas material and the frame fit. We will definitely take it into account as we strive to improve our products. Please anticipate an email from us soon.
12 Nov 2023
Verified review
Picture looks totally different colour to the photograph down loaded and you have changed your delivery company from DHL to Yodel they delivered to my house at 8pm on a Saturday evening not good
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Answer by MYPICTURE
12 Nov 2023
We're sorry to hear about your experience. We appreciate your feedback regarding the color discrepancy and delivery timing. We'll certainly consider this feedback for future improvements. Please expect an email from us for further assistance. Thank you.
19 Jul 2023
Verified review
Get products out quicker.
We paid the £6 delivery and it took 7 WORKING days to get to us and missed the intended birthday by 1 day.
Sorry but not sure if I’d recommend you or use you again.
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Answer by MYPICTURE
20 Jul 2023
Thank you for your review. W. We have already contacted you by e-mail .
CG
C G.
London
12 Nov 2023
Verified review
Picture very blurry
The mug is a nice shape and size, but the photo is so blurry - it was supposed to be a present but I couldn’t possibly give it to someone. I am hoping for a refund as it isn’t much use to me.
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Answer by MYPICTURE
12 Nov 2023
We're sorry to hear about the blurry photo on your mug. We appreciate your feedback and will take it into consideration. We'll be reaching out via email to assist you further.
16 Aug 2023
Verified review
The canvas on the frame is not straight . The photo has a white border around it but this ‘runs off’ the frame and is white at the top and the black of the frame at the bottom. Disappointing.
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Answer by MYPICTURE
17 Sept 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
17 Aug 2023
Verified review
Ended up waiting two and a half weeks for bulk of the delivery. Nothing wrong with what arrived, just took so much longer than the 5 days or so that is talked about as expected turnaround.
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Answer by MYPICTURE
18 Aug 2023
We apologize for the delay in your order. We understand your frustration and will investigate the issue further. Please expect an email from us shortly to discuss this matter in more detail. Thank you for your patience.