MYPICTUREReviews:
26,236 reviews in the last 12 months143,561 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
7 Jul 2023
Verified review
Picture is great but I doubt I would buy from you again due to the appalling courier service- UPS- that you employ. Delivery date was changed 3 times. On eventual due Delivery day, I waited all day, only to get a message at 6p.m. saying it wouldn't be delivered and the driver had returned to the depot. UPS also do not give you a time slot, so you are forced to miss a whole day's work or more if your parcel is returned to the depot. Why not use a firm like DPD? Even a UPS manager admitted to me that their systems are antiquated compared to other couriers.
Please sort so that I can buy from you with confidence in the future.
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2 Aug 2023
Verified review
Good quality product, but ..............
Website quoted 4 - 6 working days for delivery. Order did not arrive, so I contacted MyPicture Customer Services, who said order was with UPS. Checked with UPS, who said they had not received it. In further phone call to MyPicture and four emails from UPS, each party blamed the other for non delivery. Varying delivery dates were given. This type of service is simply unacceptable, with the customer being left in limbo.
Quality of the finished product is good, but beware of ordering from this company if items are required by a deadline.
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21 Oct 2023
Verified review
Not worth the cost.
Having received the framed picture I bought, I am disappointed by the quality of the frame, given the price. I paid £49, which was a discounted price and yet it still feels grossly overpriced for such a cheap frame. The picture is sealed in with hot glue, which makes changing a picture in the frame difficult to change. This service is just not at all worth the cost. You’re far better off having photos printed and posted to you and spending the money on a nice frame you find in store or online.
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Answer by MYPICTURE
22 Oct 2023
We're truly sorry to hear about your dissatisfaction with the frame quality. We certainly aim for our products to reflect their value. We'll delve deeper into your concerns about the frame and the hot glue sealing, and reach out to you via email for further discussion. Your feedback is invaluable to us.
15 Jul 2023
Verified review
Absurdly long waiting time for order fulfillment and delivery. Delivery date repeatedly rescheduled. If you are doing something for your client, DEFINITELY LOOK FOR ANOTHER COMPANY. The quality of the prints is tolerable, but nothing extraordinary, it's ok for home, not for an exhibition in the gallery. In general, I believe that it is a company that creates products at the level of the needs of the average amateur. Advanced amateurs looking for extra quality may not be satisfied.
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Answer by MYPICTURE
17 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
2 Aug 2023
Verified review
Pictures are ok but the hanger sets which I paid extra for are absolute rubbish & unusable! Firstly I was bitterly disappointed that this was not fitted to the frame and secondly, the metal securing click the two holes punched are not in line so the screw will not fit through it so they are totally unusable. Photo attached. Bitterly disappointed had I wanted to fit this to the frame myself I would’ve bought better quality fixing kit from town as these are really cheap and nasty.
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Answer by MYPICTURE
6 Aug 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible.
28 Jul 2023
Verified review
My order took so long to get to me. The choice of courier was not right for this order. I had messages saying ‘didn’t clear customs’ and ‘it will be delivered today’ in one message. Then another saying it will be delivered between ‘4.15pm & 8.15pm’ it arrived at 9.08AM
Customer services just kept repeating what the courier app was saying. They offered a discount for my next order….. there will not be another order UNLESS they change couriers.
The canvases are of good quality.
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Answer by MYPICTURE
31 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
12 Sept 2023
Verified review
Complete waste of money
I have used other sites in the past for canvas printing etc and each time if the image has not been of a high enough resolution you are alerted and have the choice to continue on or not. Sadly not on this site. The result delivered (very slowly btw) looks horrendous, nothing like the original picture. Anyone in the production phase would be able to see that unless it's all completely automated and a human being is not present for quality control. Complete waste of money.
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Answer by MYPICTURE
17 Sept 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
2 Aug 2023
Verified review
Very disappointed
Well, I ordered my picture about 2weeks ago to make sure I will have the canvas for my best grandma's funeral but unfortunately it haven't arrived in time so it made me really disappointed and sad 😥
Had to order an other one from different company and of corse costed me a lots of money and stress.
This was my 2nd time ordering from my picture and at first I thought just had some unlucky days and gave and other chance to it but 2weeks still wasn't enough....
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Answer by MYPICTURE
3 Aug 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
21 Dec 2023
Verified review
Dented picture & slow system.
One of my pictures was not stretched properly on the frame and had a dent, it's useless. I phoned in and the customer service lady asked me to send photos/videos of the item, which I did, I have not received any response and it's only a few days until Christmas so I don't know if this could be replaced before... It's very frustrating how slow your system works.
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Answer by MYPICTURE
21 Dec 2023
We're truly sorry for the inconvenience with your picture frame. We appreciate your patience and understanding. We assure you that your feedback has been taken into account. We will reach out to you via email shortly.
5 Dec 2023
Verified review
Poor Packaging & Presentation
While the puzzle image quality was good I was shocked to receive it just in plastic wrapping without a proper container or box. This really undermines the idea of gifting this item as it massively cheapens the item and gesture. I cannot believe a box isn't included given the price. I would not recommend Mypicture or use it again.
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Answer by MYPICTURE
5 Dec 2023
We value your feedback and we're sorry to hear about your disappointment. Your comments regarding the packaging are important to us. We will take this into account and contact you via email for further assistance.
25 Dec 2023
Verified review
Delivery
Disappointed not to receive canvas by Christmas day it was a special gift although there was a delivery time frame they guaranteed 24hr dispatch I ordered on 15th still not received that's been well over the 24hr I believe I would have received it if they had dispatched on time. Won't be using service again.
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Answer by MYPICTURE
25 Dec 2023
We regret to hear about your experience. Dispatch times can vary due to unforeseen circumstances, and we regret any inconveniences caused. Your feedback is valuable and will be considered. We will reach out via email to discuss further.
23 Jun 2023
Verified review
When you start with a lie, things aren`t looking good.
Let`s start with the fact the company is based on a lie. The .co.uk is a deception, this company is in germany, which is why a lot of complaints are about delivery time. Why deceive?
Print is ok, canvass is VERY thin, you can see through it. Can`t recommend and I won't use them again.
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Answer by MYPICTURE
27 Jun 2023
Retrieving data. Wait a few seconds and try to cut or copy again.
27 Jun 2023
Verified review
Blury
Don't print an image that is blury, it looks perfectly clear on my laptop and phone, yet the exact same image I sent has arrived completely blury. You should take note and contact the customer to let them know before printing and sending it off to be delivered.
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22 Jun 2023
Verified review
POOR DELIVERY (12 DAYS! (?)
POOR PACKAGING, OUR PRINTS WERE CREASED THROUGH APPARENT ROUGH HANDLING DURING TRANSIT - PIC SHOWS CRUSHED BOX.
THE PRINTS THEMSELVES ARE GOOD QUALITY THOUGH, IN OUR CASE, UNUSABLE DUE TO DAMAGE SUSTAINED - REALLY DISAPPOINTING....
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21 Jun 2023
Verified review
The picture is OK (imperfection on the nose which wasn't on the original) but delivery was a shambles. First due Thursday, then Friday, then Monday and then, eventually Tuesday- too late for father's day. Very dissatisfied with ups, the chosen courier.
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9 Jun 2023
Verified review
Failure in the acrylic cutting
Ordered 2 100cmx 50cm acrylic pictures on 2 separate occasions. Both have had problems in the cutting process with the first removing the edges of the image and the second with chipping of the acrylic along the edges, so both have had to be redone
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20 Dec 2023
Verified review
My order arrived with the image bit stretched properly and white border to top and bottom. No word back from customer services as yet. It's a Christmas present so not going to arrive in time now and I've ordered several other products
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Answer by MYPICTURE
20 Dec 2023
We're truly sorry to hear about your experience. Your feedback is important to us and will be taken into account. Rest assured, you should expect to hear from our team through email shortly.
14 Jun 2023
Verified review
Quality great, delivery takes years
Whilst the quality of the product is excellent and the tracking is really good. The product room 8 days to be created (despite the website quoting 1) and then 4 weeks to be delivered. It was a birthday present that was very lage.
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14 Dec 2023
Verified review
Thought I was ordering an acrylic block as was what seemed to be depicted. What arrived was about 3mm thick, won't stand up by itself, too think for a frame and can't be hung. What I'm supposed to do with it is anyone's guess!
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Answer by MYPICTURE
15 Dec 2023
We're sorry to hear your expectations weren't met. We appreciate your feedback and will certainly take it into account. We'll be reaching out to you via email to understand more and assist you further.
21 Jun 2023
Verified review
Took 2 weeks to show up..
Blamed the ups delivery company but ups said they didn’t receive my package for 10 days after the label was printed. Was meant to be a gift so really disappointed. Won’t be purchasing from here again.
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