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Top positive review
31 May 2023
Verified review
Really great that they ship to the UK. Website was very clear, the chat function was speedy and knowledgeable. Super fast dispatch and delivery. Great item too - thank you! We’ve been recommending you everywhere we can.
No update on both parcels. Tracking has been frozen for 5 days afer clearing customs, is it in transit who knows, they use an automated response to all questions, with tracking link that is already what I am following. Will they chase delivery no.
No estimated delivery time "it will be with you soon" or "I have no further information" are the responses. Quite frankly the customer service is shocking and am wishing I hadn't listened to the reviews saying how great their experience was
Clearly a new company for delivering to UK and failing
No update on both parcels. Tracking has been frozen for 5 days afer clearing customs, is it in transit who knows, they use an automated response to all questions, with tracking link that is already what I am following. Will they chase delivery no.
No estimated delivery time "it will be with you soon" or "I have no further information" are the responses. Quite frankly the customer service is shocking and am wishing I hadn't listened to the reviews saying how great their experience was
Clearly a new company for delivering to UK and failing
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14 Jul 2023
Verified review
3 deliveries for one item
I’ve asked for some information about my order - I’ve received 3 similar shaped boxes on separate days. Why is this? I don’t want to open them until I understand.
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Answer by Exittoys.co.uk
7 Aug 2023
Hi Cathy, I see that you sent a message which unfortunately has not been seen by us before. Apologies for this. The reason why it was sent in separate delivery because it had to come from different warehouses to complete the order. Apologies for this. If there are any questions and/or remarks about your order we would love to hear from you!
16 Aug 2023
Verified review
I had to modify the product.
Poor workmanship
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Answer by Exittoys.co.uk
17 Aug 2023
Hi Hubby, thank you for your feedback. We are sorry to hear that you had to modify the product, that is obviously not the intention. If something is still not quite right, you can always contact our customer service. They are happy to help you! Otherwise, we wish you a lot of fun with your new EXIT purchase.
24 Aug 2023
Verified review
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Answer by Exittoys.co.uk
25 Aug 2023
Hi Ian, how sorry about your 1-star review. Unfortunately, the wrongly ordered product could not be stopped in our warehouse. Meanwhile, I believe it has been completely resolved by our customer service and you will receive your purchase price back within a few days so you can order the correct product! Our customer service team will be happy to help you with that. We hope you can enjoy your new EXIT purchase soon!
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