houseoftents.co.ukReviews:
290 reviews in the last 12 months1,317 total reviews
Excellent
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Top positive review
26 Jul 2023
Verified review
1. I liked the construction of the gazebo quite sturdy.
2. advertise the true size after it was put together it measured 2.7mt x 3.7mt that was to the outside of the posts in both width and length
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Top negative review
29 Oct 2023
Verified review
Parcels open on delivery useless parcel delivery service. First batch sent back half the order arrived and that parcel was busted. Second try two parcels arrived ok welll packed the other busted open with parts missind .check the photo this is how it arrived in the delivery truck parts missing. I am waiting for the parts missing to arrive. On reflection i wished i had not bothered buying
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Reviews for houseoftents.co.uk
24 Oct 2023
Verified review
Great product and amazing customer service!
The product I received was exactly as described and the quality is great! I need some replacement parts after some wind damage and the customer service was absolutely amazing!
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5 Dec 2023
Verified review
Fantastic customer service
The company and Jacob, who I called, provided brilliant customer service. Changed my order without issue and were extremely helpful with my queries. Definitely recommend!
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18 Jan 2024
Verified review
Very quick to deliver. The gazebo suffered a breakage on first use but once customer service contacted, they were quick to respond and will now send replacement parts.
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21 Nov 2023
Verified review
Great quality, Called the customer service for advice…
Called the customer service for advice and they helped pick the best marque for us for a family party. Item arrived 24 hours later as promised , great quality item
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27 Aug 2023
Verified review
Gazebo and curtains look even better than on website. Very quick delivery and helpful answers to telephone queries. Prices were reasonable too. Excellent service.
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9 Oct 2023
Verified review
Fantastic service from this Company. Goods received very fast. Phoned them and they gave me all the help I needed. Would recommend this Company.
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18 Oct 2023
Verified review
Excellent Service
Excellent Service.
Some small issues but dealt with very quickly. Excellent service and a great product would recommend to family and friends.
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9 Nov 2023
Verified review
Great customer service from Yaqoob who sorted out getting parts for broken gazebo frame which was damaged by high winds. Would recommend.
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Answer by houseoftents.co.uk
14 Nov 2023
Dear Margaret, Thank you for your feedback! We're delighted to hear that Yaqoob provided excellent customer service by assisting in obtaining parts for your broken gazebo frame that was damaged by high winds. Your recommendation means a lot to us!
If you have any more questions or if there's anything else we can assist you with in the future, please feel free to reach out. We appreciate your recommendation and are here to help with any further needs you may have.
Regards,
Diego
20 Nov 2023
Verified review
Easy to communicate with.
From initial contact with House of Tents their customer service has been remarkable. Very quick turnaround and would highly recommend.
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8 Nov 2023
Verified review
GREAT CUSTOMER SERVICE!…
Yaqoob in Customer Services was great in sorting out problem after wind caused damage to parts of frame on gazebo. Would recommend !
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Answer by houseoftents.co.uk
14 Nov 2023
Dear Margaret,
Thank you for sharing your experience! We're pleased to hear that Yaqoob from our Customer Services team provided excellent assistance in resolving the issue caused by wind damage to parts of your gazebo frame. Your recommendation means a lot to us!
If you ever need further assistance or have any other questions, please don't hesitate to reach out. We appreciate your recommendation and are here to help with any future needs you may have.
Regards,
Diego
17 Aug 2023
Verified review
Ordered 6x4 marquee Sunday , was delivered Tuesday . Really good quality and at the best price . Delivery tracking was excellent
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27 Jun 2023
Verified review
Is sturdy and well made.
The delivery was fast and gazebo arived in perfect condition.
Went up easily with 4 people. Stucture is sturdy and well made.
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CD
Clive D.
Exeter
4 Sept 2023
Verified review
Good product
There was a problem with delivery which was sorted out very well by House of Tents. I am very pleased with the tent supplied.
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26 Oct 2023
Verified review
Excellent for speed of delivery although courier could have taken more care as boxes were Badly damaged, contents seem ok.
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17 Sept 2023
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5x6 Marque
Delivery was sooner than expected quality of materials look excellent haven’t set up yet but should be straight forward
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22 Sept 2023
Verified review
100% recommend
Overall very satisfied with the service delivery aswell, the quality of the marquee I bought was absolutely first class
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8 Oct 2023
Verified review
You are doing well.
Customer service was great - calls picked up on time.
Despatch and delivery was fast. Thank you.
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18 Oct 2023
Verified review
Excellent service. They went that extra step when I called them to say I needed the Marquee ASAP. 100% recommend 👌
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28 Sept 2023
Verified review
Great customer service, fast delivery. Ordered spare part, process couldn't have been easier or staff more helpful.
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12 Jul 2023
Verified review
It was all so easy, select, pay and two days later delivered, better quality than I expected, 1st test 19 July!
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