houseoftents.co.uk

Reviews:

Checked out the House of Tents website for a new marquee. Found a marquee that suited our purpose . Ordered and paid for the marquee following the online format and found the process easy. I subsequently received an e mail from the delivery company providing a delivery date which unfortunately they did not meet because they failed to collect all of the parts from the collection depot. The marquee was finally delivered a few days later. The marquee arrived in 6 cardboard boxes, 3 of which were torn and damaged with the end of one box torn apart. The delivery driver said he struggled with the boxes on his own. The 3 torn boxes all contained metal frame parts which on inspection seem to have survived the ordeal. Won't know about the canvass until it is fully erected. I have purchased from this company before. The marquee is good. Delivery could be improved.

I bought 5x5 pro plus marquee four years back. I had couple of queries before buying. Their technical team was quite helpful and marquee was delivered on time. Assembly Instructions 4 years back were not ideal, but they have recently improved them. I sometimes have to refer to them during installation, so downloading a fresh pdf copy comes in handy. Assembly for the first time took me couple of hours. You need atleast 2 people, but some steps require 3-4 people. I have assembled it few times over the years, so now I can assemble it within an hour. This marquee is solid and perfect for parties during colder and windy weather. I recently needed help with couple of spare parts and their customer service team promptly sorted them out for me.

Timely delivery, good quality. Area of improvement - Improve the quality of assembly instruction. Online manual and the book manual do not match. There should be separate video and instruction depending on the size ordered.

Easy to order. fast delivery. On checking contents, we discovered that one pole was damaged. We phoned the help line and a replacement was delivered within two days. We haven't erected the tent yet but the instructions are easy to follow and the structure looks to be very good.

Was very surprised how quickly they delivered. There was some damaged Poles and these were replaced with in a couple of days . I can't complain about the service I received from them have not had chance to put up marquee as yet but everything seems as it should be

Goods arrived earlier than expected but plenty of messages to inform of date and time. Delivery driver was friendly and efficient. Goods well packed. Cannot suggest any improvement required.

Goods arrived very promptly. I have’t yet installed them, but if they are as good as the original I will be very pleased

Received the delivery very quick and on time Have not opened yet so proof of quality still to come

Very swift delivery and we were kept well informed about progress.

Easy to use website. Very prompt delivery

All ways good service and good products