houseoftents.co.uk

Reviews:

Packaging could have been done better. Pipes boxes are good and will work to store. However, other materials were stuffed in three boxes for three marquees I ordered, heavily loaded. It cannot be use for storage after 1st use.

I had a few problems with the delivery company, there was a box short and they just said that was all they had, the 4 boxes instead of the 5. I phoned up customer services, it was Michael and Jacob. I name them as I just wanted to say how good they were, very helpful and understanding. They sorted the problem out with the mixing box and the tent went up as it should. A few of the parts were damaged and some missing, but that was sorted out in no time. Very good experience and a great product.

Timely delivery, good quality. Area of improvement - Improve the quality of assembly instruction. Online manual and the book manual do not match. There should be separate video and instruction depending on the size ordered.

Great product, great price. Packaging was badly damaged upon delivery... hopefully none of the components have fallen out during shipping.

I have only just received the goods - and have not opened the packages yet. The advertising, purchasing and delivery process was fine. The instruction videos and booklets look excellent - but that is as far as I have got so far. Come back to me in six months time.

Very helpful staff

Although a part was missing from the pagoda, and house of tents were initially slow in dealing with the situation, they have subsequently dealt with matter very satisfactorily. After apologising for the delay, they expediated the delivery of the missing part with a next day delivery and then phoned to check I was completely satisfied. I would certainly use the company again.

Really pleased with the gazebo, assembly of the frame is a doddle, but the polly roof is quite challenging. Definately a two man job, it can be done in 3 hours if you have done it more than once. It took my son and myself 7 hours, but to be fair we were’nt in a rush. Instructions fall down when assembling the roof, and we had to backtrack somewhat. But all good.

1. I liked the construction of the gazebo quite sturdy. 2. advertise the true size after it was put together it measured 2.7mt x 3.7mt that was to the outside of the posts in both width and length

Excellent gazebo, customer service pathetic

Just put up gazebo and looks lovely. However I think delivery time needs to change from 2 to 3 days as it took over a week. Needed a replacement as part was damaged and that was 2 days.

Delivery very quick with secure packaging. Unfortunately when erecting the marquee on of the sides has been poorly manufactured and pulls and distorts the side panel. Although useable is not aesthetically correct.

Haven't erected it yet so can't give a honest review. Should be couple of weeks time.

Pop up gazebo we purchased (3m) is good quality and fairly easy to erect (very gently first time!) amazing to see how big it is from such a smal bag holding it all which is also good quality and very useful. Instructions are just ok so watch the video - twice ! Delivery and emails were a bit slow but it was a busy time!?!