houseoftents.co.uk

Reviews:

Delivery was good, helpful driver. Frame seems well built and assembles easily. Roof is a little small to fit the roof frame - there are maker's labels which should be over the door openings, but won't stretch over the edge of the frame. They end up 5-7cm behind it, on the roof - makes putting the elastic fasteners through very tight. The door panels attach to the openings by elastic loops to cringles and hang loosely. I might use some cord instead which will hold tighter.

Boxes arrived ripped open. No instructions. Phone calls answered promptly, but can't deal with issues & you have to email . Asked same ? About 8 times , multiple people answered but non of them know the product reference you to instructions or videos which I have already seen, so still unresolved. Parts 11 & 12 remains unfitted. No idea what there for & neither do they . garage is good product , well made, unfortunately call handlers have absolutely no knowledge

The metal components arrived in 3 very flimsy cardboard boxes which had disintegrated during the delivery process, we were concerned that some parts may be missing or damaged. When we checked them against the instruction booklet not all the poles had the label stickers. I think you should improve the strength/quality of the packaging and also reconsider the courier used - only one person delivered the marquee and he was extremely unfit.

Checked out the House of Tents website for a new marquee. Found a marquee that suited our purpose . Ordered and paid for the marquee following the online format and found the process easy. I subsequently received an e mail from the delivery company providing a delivery date which unfortunately they did not meet because they failed to collect all of the parts from the collection depot. The marquee was finally delivered a few days later. The marquee arrived in 6 cardboard boxes, 3 of which were torn and damaged with the end of one box torn apart. The delivery driver said he struggled with the boxes on his own. The 3 torn boxes all contained metal frame parts which on inspection seem to have survived the ordeal. Won't know about the canvass until it is fully erected. I have purchased from this company before. The marquee is good. Delivery could be improved.

I bought 5x5 pro plus marquee four years back. I had couple of queries before buying. Their technical team was quite helpful and marquee was delivered on time. Assembly Instructions 4 years back were not ideal, but they have recently improved them. I sometimes have to refer to them during installation, so downloading a fresh pdf copy comes in handy. Assembly for the first time took me couple of hours. You need atleast 2 people, but some steps require 3-4 people. I have assembled it few times over the years, so now I can assemble it within an hour. This marquee is solid and perfect for parties during colder and windy weather. I recently needed help with couple of spare parts and their customer service team promptly sorted them out for me.

Easy to order. fast delivery. On checking contents, we discovered that one pole was damaged. We phoned the help line and a replacement was delivered within two days. We haven't erected the tent yet but the instructions are easy to follow and the structure looks to be very good.

The overall process of purchasing the new Gazebo was very easy to follow. Delivery was as discribed and the Gazebo arrived on time.

Product and delivery good, I am now going to test your spares department to repair an earlier purchase

Received the delivery very quick and on time Have not opened yet so proof of quality still to come

The speed of response and level of service provided by Amira was really impressive

Quick delivery and good quality. Assembly instructions a bit confusing.

Very swift delivery and we were kept well informed about progress.

Great buy, easy to put up and sturdy. Does a great job