houseoftents.co.uk

Reviews:

I chose house of tents because I believe the website offers a good choice of the product I was looking for, good quality, ease of construction, and good service and fast delivery 2/3 days it took 10 days to arrive I was not given a email or text when it would arrive it just turned up I did receive an email it had been dispatched so I guessed it was on its way, luckily I was just on my way out when it turned up and able to accept delivery the driver was helpful and dropped it were I asked,it will be a while before I will be able to construct it and I will post the results when I have done this, so far all looks good and hope I have made the right choice.

Placing the order was straightforward but the confirmation paperwork was confusing as it referred to the need to pay import duty. A quick telecon confirmed that the tent was coming from Ipswich so there was no duty. On arrival I checked contents and discovered that there was a packing error which meant that I had an excess of 4 legs and a shortage of 4 roof bars. I informed House of Tents of this by email. A week later I had a reply to apologise and advise me that replacements were on their way and they arrived in 48 hrs. The carrier, Tuffnells, provided an excellent service both for original delivery and replacements.

Although a part was missing from the pagoda, and house of tents were initially slow in dealing with the situation, they have subsequently dealt with matter very satisfactorily. After apologising for the delay, they expediated the delivery of the missing part with a next day delivery and then phoned to check I was completely satisfied. I would certainly use the company again.

Really pleased with the gazebo, assembly of the frame is a doddle, but the polly roof is quite challenging. Definately a two man job, it can be done in 3 hours if you have done it more than once. It took my son and myself 7 hours, but to be fair we were’nt in a rush. Instructions fall down when assembling the roof, and we had to backtrack somewhat. But all good.

Pop up gazebo we purchased (3m) is good quality and fairly easy to erect (very gently first time!) amazing to see how big it is from such a smal bag holding it all which is also good quality and very useful. Instructions are just ok so watch the video - twice ! Delivery and emails were a bit slow but it was a busy time!?!

gazebo very nice there was a few slightly damaged roof sections but with a little skill and good tooling the problems won't be seen The gazebo is perfect for our garden.I would like to give a 5 star but the damage related to a 4 star.

Delivery very quick with secure packaging. Unfortunately when erecting the marquee on of the sides has been poorly manufactured and pulls and distorts the side panel. Although useable is not aesthetically correct.

Just put up gazebo and looks lovely. However I think delivery time needs to change from 2 to 3 days as it took over a week. Needed a replacement as part was damaged and that was 2 days.

Haven't erected it yet so can't give a honest review. Should be couple of weeks time.

Excellent gazebo, customer service pathetic

Very helpful staff

Cannot yet comment on the quality of the gazebo as we not yet put it up. Vert pleased with how quickly it was sent but not at all happy with the process of delivery. The courier mailed to say they were delivering the following day. We would not be in and there is no safe place to leave it. We were unable to contact the courier and House of Tents were not helpful.

The supplier keep changing the contents of the advertises and deprive buyers from items in the original advertise. After making concession to buy the missing items they fiddle with the numbers to make it more expensive. Beside the instruction book have missing points that require dismantling the gazebo then fit it again.

Regrettably your delivery was lacking any connection components.Despite an immediate complaint it took 6 days to supply the missing parts and we were erecting the marquee only on the evening before it was needed. It is, however, of good quality and erection was well illustrated and simple

I found that the legs on the gazebo are weak Causing it to be very rocky and unstable in light breeze. The ground pegs are very small and weak I purchased much stronger and longer ones. Stronger longer guide ropes are needed. Would I purchase this again. The answer is no

Clearer, more accurate comms around stock availability, delivery dates and so on would have saved me an incredibly stressful couple of weeks.

The product wasn’t delivered on time, I have already complained and not received a response.