Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
26 Jul 2023
Verified review
1. I liked the construction of the gazebo quite sturdy.
2. advertise the true size after it was put together it measured 2.7mt x 3.7mt that was to the outside of the posts in both width and length
Parcels open on delivery useless parcel delivery service. First batch sent back half the order arrived and that parcel was busted. Second try two parcels arrived ok welll packed the other busted open with parts missind .check the photo this is how it arrived in the delivery truck parts missing. I am waiting for the parts missing to arrive. On reflection i wished i had not bothered buying
Boxes arrived ripped open. No instructions. Phone calls answered promptly, but can't deal with issues & you have to email . Asked same ? About 8 times , multiple people answered but non of them know the product reference you to instructions or videos which I have already seen, so still unresolved. Parts 11 & 12 remains unfitted. No idea what there for & neither do they . garage is good product , well made, unfortunately call handlers have absolutely no knowledge
Report review
11 Apr 2024
Verified review
Damaged goods
The product purchased was over £600. When your paying that type of money you expect it to be delivered in perfect condition
Report review
12 Mar 2024
Verified review
I am still awaiting a refund of invoice 700952803 from Feb 22nd , a delivery which was refused on instructions from House of Tents having sent the wrong colour, I have paid for and received the correct colour but I am still awaiting the refund-now 18 days!
Cannot yet comment on the quality of the gazebo as we not yet put it up. Vert pleased with how quickly it was sent but not at all happy with the process of delivery. The courier mailed to say they were delivering the following day. We would not be in and there is no safe place to leave it. We were unable to contact the courier and House of Tents were not helpful.
Report review
6 Oct 2023
Verified review
Tent is not accurately described and was of questionable quality
Report review
9 Sept 2023
Verified review
Clearer and more accurate communication needed
Clearer, more accurate comms around stock availability, delivery dates and so on would have saved me an incredibly stressful couple of weeks.
Report review
26 Aug 2023
Verified review
The supplier keep changing the contents of the advertises and deprive buyers from items in the original advertise. After making concession to buy the missing items they fiddle with the numbers to make it more expensive. Beside the instruction book have missing points that require dismantling the gazebo then fit it again.
Report review
7 Jul 2023
Verified review
The product wasn’t delivered on time, I have already complained and not received a response.
Report review
4 Jul 2023
Verified review
Regrettably your delivery was lacking any connection components.Despite an immediate complaint it took 6 days to supply the missing parts and we were erecting the marquee only on the evening before it was needed. It is, however, of good quality and erection was well illustrated and simple
Report review
30 May 2023
Verified review
I found that the legs on the gazebo are weak Causing it to be very rocky and unstable in light breeze. The ground pegs are very small and weak I purchased much stronger and longer ones. Stronger longer guide ropes are needed. Would I purchase this again. The answer is no
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.