houseoftents.co.uk

Reviews:

This is the second time the dispatch date has been moved on by a week. The original dispatch date was the 25.05.2024!

first class service

Delivered in good time. Itemised list was clear along with instructions. Easy to assemble with two people. Everything we should have received we did and everything feels of good quality. We haven’t put up the walls yet as they are not required at the moment. Overall I am very pleased with the item and its quality. I was also impressed with the communications from the company following our purchases. Although we haven’t needed it I believe that the company would have been supportive if we had needed some help or identified a problem. It remains to be seen how it will perform during the summer months as the marquee will remain up for period.

Good quick delivery just a shame it’s taken a while to get back on track and items /spares back online after the Brexit non event..

Packaging could have been done better. Pipes boxes are good and will work to store. However, other materials were stuffed in three boxes for three marquees I ordered, heavily loaded. It cannot be use for storage after 1st use.

I had a few problems with the delivery company, there was a box short and they just said that was all they had, the 4 boxes instead of the 5. I phoned up customer services, it was Michael and Jacob. I name them as I just wanted to say how good they were, very helpful and understanding. They sorted the problem out with the mixing box and the tent went up as it should. A few of the parts were damaged and some missing, but that was sorted out in no time. Very good experience and a great product.

Timely delivery, good quality. Area of improvement - Improve the quality of assembly instruction. Online manual and the book manual do not match. There should be separate video and instruction depending on the size ordered.

I ordered a 6x8 marquee it arrived in good timing of three working days.. I have a problem with the packaging which it came in.. The boxes are damaged and not sure if any of the items are missing untill I set it up.. The packaging is held together with sellotape.. The courier explained he had to retape the bixes because they were falling apart

Great product, great price. Packaging was badly damaged upon delivery... hopefully none of the components have fallen out during shipping.

I have only just received the goods - and have not opened the packages yet. The advertising, purchasing and delivery process was fine. The instruction videos and booklets look excellent - but that is as far as I have got so far. Come back to me in six months time.

Very helpful staff

Although a part was missing from the pagoda, and house of tents were initially slow in dealing with the situation, they have subsequently dealt with matter very satisfactorily. After apologising for the delay, they expediated the delivery of the missing part with a next day delivery and then phoned to check I was completely satisfied. I would certainly use the company again.

Really pleased with the gazebo, assembly of the frame is a doddle, but the polly roof is quite challenging. Definately a two man job, it can be done in 3 hours if you have done it more than once. It took my son and myself 7 hours, but to be fair we were’nt in a rush. Instructions fall down when assembling the roof, and we had to backtrack somewhat. But all good.

1. I liked the construction of the gazebo quite sturdy. 2. advertise the true size after it was put together it measured 2.7mt x 3.7mt that was to the outside of the posts in both width and length

Excellent gazebo, customer service pathetic