Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
26 Jul 2023
Verified review
1. I liked the construction of the gazebo quite sturdy.
2. advertise the true size after it was put together it measured 2.7mt x 3.7mt that was to the outside of the posts in both width and length
Parcels open on delivery useless parcel delivery service. First batch sent back half the order arrived and that parcel was busted. Second try two parcels arrived ok welll packed the other busted open with parts missind .check the photo this is how it arrived in the delivery truck parts missing. I am waiting for the parts missing to arrive. On reflection i wished i had not bothered buying
This is the second time the dispatch date has been moved on by a week. The original dispatch date was the 25.05.2024!
Report review
5 days ago
Verified review
Report review
10 days ago
Verified review
Delivery was good, helpful driver.
Frame seems well built and assembles easily.
Roof is a little small to fit the roof frame - there are maker's labels which should be over the door openings, but won't stretch over the edge of the frame. They end up 5-7cm behind it, on the roof - makes putting the elastic fasteners through very tight.
The door panels attach to the openings by elastic loops to cringles and hang loosely. I might use some cord instead which will hold tighter.
Report review
13 days ago
Verified review
Poor packaging and delivery
The metal components arrived in 3 very flimsy cardboard boxes which had disintegrated during the delivery process, we were concerned that some parts may be missing or damaged. When we checked them against the instruction booklet not all the poles had the label stickers. I think you should improve the strength/quality of the packaging and also reconsider the courier used - only one person delivered the marquee and he was extremely unfit.
Report review
30 Apr 2024
Verified review
Report review
28 Apr 2024
Verified review
Lack of product knowledge
Boxes arrived ripped open. No instructions. Phone calls answered promptly, but can't deal with issues & you have to email . Asked same ? About 8 times , multiple people answered but non of them know the product reference you to instructions or videos which I have already seen, so still unresolved. Parts 11 & 12 remains unfitted. No idea what there for & neither do they . garage is good product , well made, unfortunately call handlers have absolutely no knowledge
Report review
11 Apr 2024
Verified review
Damaged goods
The product purchased was over £600. When your paying that type of money you expect it to be delivered in perfect condition
Report review
12 Mar 2024
Verified review
I am still awaiting a refund of invoice 700952803 from Feb 22nd , a delivery which was refused on instructions from House of Tents having sent the wrong colour, I have paid for and received the correct colour but I am still awaiting the refund-now 18 days!
Report review
11 Mar 2024
Verified review
I ordered a 6x8 marquee it arrived in good timing of three working days..
I have a problem with the packaging which it came in.. The boxes are damaged and not sure if any of the items are missing untill I set it up..
The packaging is held together with sellotape..
The courier explained he had to retape the bixes because they were falling apart
Cannot yet comment on the quality of the gazebo as we not yet put it up. Vert pleased with how quickly it was sent but not at all happy with the process of delivery. The courier mailed to say they were delivering the following day. We would not be in and there is no safe place to leave it. We were unable to contact the courier and House of Tents were not helpful.
Report review
6 Oct 2023
Verified review
Tent is not accurately described and was of questionable quality
Report review
9 Sept 2023
Verified review
Clearer and more accurate communication needed
Clearer, more accurate comms around stock availability, delivery dates and so on would have saved me an incredibly stressful couple of weeks.
Report review
26 Aug 2023
Verified review
The supplier keep changing the contents of the advertises and deprive buyers from items in the original advertise. After making concession to buy the missing items they fiddle with the numbers to make it more expensive. Beside the instruction book have missing points that require dismantling the gazebo then fit it again.
Report review
7 Jul 2023
Verified review
The product wasn’t delivered on time, I have already complained and not received a response.
Report review
4 Jul 2023
Verified review
Regrettably your delivery was lacking any connection components.Despite an immediate complaint it took 6 days to supply the missing parts and we were erecting the marquee only on the evening before it was needed. It is, however, of good quality and erection was well illustrated and simple
Report review
3 Jul 2023
Verified review
Poor service lets down a very good product
Report review
30 May 2023
Verified review
I found that the legs on the gazebo are weak Causing it to be very rocky and unstable in light breeze. The ground pegs are very small and weak I purchased much stronger and longer ones. Stronger longer guide ropes are needed. Would I purchase this again. The answer is no
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.