houseoftents.co.uk

Reviews:

Delivered in good time. Itemised list was clear along with instructions. Easy to assemble with two people. Everything we should have received we did and everything feels of good quality. We haven’t put up the walls yet as they are not required at the moment. Overall I am very pleased with the item and its quality. I was also impressed with the communications from the company following our purchases. Although we haven’t needed it I believe that the company would have been supportive if we had needed some help or identified a problem. It remains to be seen how it will perform during the summer months as the marquee will remain up for period.

Good quick delivery just a shame it’s taken a while to get back on track and items /spares back online after the Brexit non event..

Poor quality of product and not worth the money

Still waiting on 2nd part if my delivery

Packaging could have been done better. Pipes boxes are good and will work to store. However, other materials were stuffed in three boxes for three marquees I ordered, heavily loaded. It cannot be use for storage after 1st use.

I had a few problems with the delivery company, there was a box short and they just said that was all they had, the 4 boxes instead of the 5. I phoned up customer services, it was Michael and Jacob. I name them as I just wanted to say how good they were, very helpful and understanding. They sorted the problem out with the mixing box and the tent went up as it should. A few of the parts were damaged and some missing, but that was sorted out in no time. Very good experience and a great product.

Very poor quality it folded like tin foil within minutes before we could even put all the sides on The only communication received after bringing this to their attention was can I supply my post code, then nothing!

Still waiting for resolution. The item purchased was delivered damaged so was rejected as advised by the delivery driver. You can not trust their word, they said they will send out a new boxed item for the damaged one but House of tents just re-boxed all the bits they could find and re-shipped in a random box. Over 60% of the hardware is missing. House of Tents treat customers as idiots and also they are not based in the UK so they have not stock in hand. They have zero regard for their customers time and expect you to do all the work to fix their mistakes. When you complain you get told that no one is around to make decisions and that if you want your money back you have to take more time off work to help with the return of the rubbish they have shipped out and this is your problem and not thiers.

Timely delivery, good quality. Area of improvement - Improve the quality of assembly instruction. Online manual and the book manual do not match. There should be separate video and instruction depending on the size ordered.

At their request I refused delivery of an incorrect item on Feb 22nd. Now on March 14th I am still awaiting a refund and they say they are following procedure. It does not take this long to arrange a refund so I can only assume the policy is not to honour their side. Be careful. I

Tent broke after a couple of weeks and they said we couldn't exchange it as there was no warranty

Great product, great price. Packaging was badly damaged upon delivery... hopefully none of the components have fallen out during shipping.

I have only just received the goods - and have not opened the packages yet. The advertising, purchasing and delivery process was fine. The instruction videos and booklets look excellent - but that is as far as I have got so far. Come back to me in six months time.

Took House of Tents three deliveries to get a complete tent to me - the first contained only one box of two, the second only half the second box and then the third a complete second box. I'm waiting for them to pick up the second part-box. The quality of the gear itself is low, with miss-aligned holes in the locking parts. The instructions - in German - were for a larger tent of similar style but with different fixings and the downloaded English instructions were misleading. The nuts provided are cheap nasty half-depth design the a standard spanner can't tighten against the inner curves of the poles. The provided ground anchors won't work in anything other than very soft soil. And you need at least three sizes of spanner and sockets to construct it, none of which are provided. The bolts provided are either too short for easy fastening through multiple poles/clips or so over-long as to make use of my standard socket set impossible. If what was provided lasts over a month I'll be shocked. Finally, getting customer service in Germany to answer the phone is a trial of patience and ingenuity in itself. They just kill the call if you're waiting more than a minute or two and tell you to email (which they take days to respond to). If you must call them, I found that selecting the 'Sales' option of the phone line menu was a quicker route to exactly the same customer service/ sales personnel. All in all, a purchase i regret deeply. There has to be a better supplier of cheap Chinese tents than this lot out there.

We ordered as the website indicated they were UK based. We received an email to say 7-10 days delivery. Fine. We then got tracking with a date that was 26 day! When I called I was told it was coming from Germany. I said will it be with me by 25th oct and was told I don’t know. I had to repeatedly call chasing this delivery. I was advised a date and it didn’t come so called the office and was told I’d get a call back. No call. The delivery was just dumped on my drive on a damaged pallet with damaged boxes!! Shocking customer service!